Service Representative Support Agent

ATARAH ELEAZAR

PROFESSIONAL SUMMARY

Handles stress well and quickly flexes with changing demands to consistently meet objectives. Innovative and goal oriented. Committed to professional development and expert leadership of Customer Service.

WORK HISTORY

Call Center Customer Service Representative, 11/2021-3/2022

Omni Interactions Inc.-(Remote)

Answered inbound calls from customers.

Scheduled appointment for Covid/Flu vaccines.

Quickly provided solutions to customers’ issues.

Documented customers’ reactions.

Deescalated conflicts with customers.

Customer Service Representative/Receptionist, 01/2020 to 08/2021

J Z & A Auto Sales - York, SC

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Tax Support Agent 1, 01/2019 to 04/2019

SYKES ENTERPRISES – (Remote)Tampa, FL

Customized services for customers based on individual needs.

Transformed escalated customer inquiries into positive interactions.

Managed over 50 calls per day.

Spoke clearly and concisely in all communications, ensuring resolution of every issue.

Developed strong rapport with each caller.

Multi-tasked, navigating through multiple windows for answers to questions and resolution to issues.

Deputy Sheriff, 08/2012 to 01/2018

FULTON COUNTY SHERIFF OFFICE - FULTON, GA

Provided law enforcement services with Fulton County to prevent crimes and preserve peace.

Established controlled and security to County buildings and other public areas, including courtrooms and detention areas; processing and securing inmates at Fulton County Jail.

Transported inmates and served warrants as assigned.

Assessed and analyzed data to clarify course of criminal prosecution

Investigated incidents and crimes, collected evidence and recorded witness statements

Juvenile Probation Officer, 01/2008 to 01/2011

NEW YORK, County Family Court - Brooklyn, NY

Conducted counseling interviews and investigations for juveniles assigned to Probation.

Analyzed personal and social behavioral patterns of youthful offenders.

Developed service plans to reduce risk of recidivism among juvenile delinquent offenders.

Conducted school, and home visits.

Made referrals for mental and educational services.

Foster Care Case Manager, 06/2006 to 01/2008

SVS SERVICES - New York

Drafted court reports documenting progress of foster care families.

Investigated and reported to New York City Administration for Children's Services (ACS) instances of child abuse, etc.

Organized and supervised visits between birth parents and foster children.

Conducted monthly home and school visit to ensure compliance.

EDUCATION

Bachelor of Science, Criminal Justice, 05/2006

CUNY JOHN JAY COLLEGE OF CRIMINAL JUSTICE - New York, NY

GPA: 3.8

Deans list, Magna Cum Laude

CONTACT

Address: 1501 Polk Street, Charlotte, NC 28206

Phone: 404-***-****

Email: **************@*****.***

SKILLS

Customer Data Confidentiality

De-escalation Techniques

Verbal and Written Communications Skills

Works well under pressure and in hostile environment

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