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Service Representative Customer

Jacksonville, FL
October 24, 2022

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Detrich Campbell

**** ******** **. ***. * Jacksonville, FL 32209



●Dedicated team player who strives to effectively and efficiently complete all required tasks within a timely manner

●Adept at interacting with all levels of management with excellent client relations, time management, multitasking, and trouble-shooting skills

●Experience working in high volume call centers executing inbound and outbound customer calls

●Highly organized with the ability to monitor several requests at one time

●Seeking to obtain a position in a respected financial institution

●Experienced Customer Service and Sales Representative

Coach - Jacksonville, Fl.

Customer Care Associate

October 2021- December 2021

Assisted customers with placing online orders

Provided product and service information

Processed payments

Notated accounts with each customer interaction

Valor Intelligent Processing - Jacksonville, FL

Collections Agent

August 2020 - November 2020

● Collected past due balances on account

● Provided customers with account information

● Updated account information

● Assisted customers with navigating website

● Notated each account with each interaction

GC Services - Jacksonville, FL

Customer Service Representative

November 2019 - July 2020

●Answer incoming calls, provide information on products and services

●Update account information notate each customer interaction

●Assist customer with troubleshooting mobile applications/accounts

●Process refunds and credits on customers accounts

●Transfer customers to the appropriate department

Enhanced Resource Centers - Jacksonville, FL

Customer Service Representative

February 2019 - May 2019

●Assisted customer with information on Home Mortgage Loan

●Processed customers payments

●Provided payoff quotes to customers and insurance agents

●Provided customers with escrow review information

●Transferred customers to appropriate department

FLORIDA BLUE - Jacksonville, FL

Customer Service Representative

October 2018 – January 2019

●Answered incoming calls, provided customer service

● Assisted members with Medical, Dental and Vision enrollment

●Provided information on products and services offered by company

●Assisted members with finding physicians/facilities within the network


Bernard Inc. (Contract)

Customer Service Representative

March 2018 - May 2018

●Assisted customers with pricing of products and services

●Scheduled delivery dates

●Placed orders, adjusted orders, cancelled orders

●Noted each interaction with customer

●Assisted customers with billing questions

Integral (Seasonal) - Jacksonville, FL

Call Center Agent

November 2017 - January 2018

●Worked in a call center environment

●Making outbound calls to collect donation for democratic parties

Alorica (Contract) - Jacksonville, FL

Customer Service Representative

June 2017 - October 2017

●Worked in a call center environment

●Responsible for receiving inbound calls from different set of customers

●Built rapport and helped each customers on their inquiries and concerns

●Resolve customer concerns in a timely manner

NGA Human Resource Incorporated (Contract) - Jacksonville, FL

Customer Service Analyst

August 2016 - January 2017

●Assisted customers with enrollment process for Medical, Dental and Vision insurance policies

●Advised customers on purchases and provided excellent customer service

●Compiled and maintained non-monetary reports and records

●Responsible for follow up calls with clients on products

●Resolved any problems or issues with policy or products

●Maintained and handled all sales with clients

●Assisted with retirement process and prepared paperwork for insurance policies

●Interacted with management to develop or implement personnel policies and procedures

Convergys (Contract) - Jacksonville, FL

Customer Service Representative, Call Center Agent

September 2015 - June 2016

●Responsible for providing customer service including placing orders

●Assisted potential customers by answering inquiries concerning products

●Handled inbound and outbound customer calls

Gap: Seeking employment

Duval County School Board (Contract) - Jacksonville, FL

Call Center Representative

August 2012-January 2016

●Provided information to customers on written reports

●Handled inbound and outbound customer calls

●Assisted customers with any discrepancies

●Kept records of customer interactions

●Responsible for building and updating reports

●Maintained process information in various databases


Associate's Degree in Business Administration - 2011

Everest College


Microsoft office: Word, Excel, and Outlook

Excellent Customer Service

Analytical and Problem-solving skills

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