CMAA
Resume:
Deandrea Jackson
It is not just a job it is a career where I can actually make a difference
Houston, TX 77069
ads5wq@r.postjobfree.com
The medical industry has been a part of my entire work history from collections 20 years ago. Now I'm searching for a career doing something I love. That is helping people to understand and comfortable in any environment, explaining what is not understood. Also love being professional and meeting new people, treating everyone like they are my parents or grand parents. I would like to retire in the profession.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Credit Specialist
Conn's Home Plus - Houston, TX
August 2021 to Present
Credit Authorization department lead of a team of 5. Reviewing documents some personal to provide credit limit if approved. Side by side with the team also taking Supervisor calls as well, while also grading applications to keep the calls and applications to a minimum. Technical Support Specialist
WorldPay/Vantiv - Houston, TX
January 2017 to December 2019
Retrieve full credit Provide Level II Technical support to vendors to the countertop card processing terminals. Taking incoming calls for support maintaining a minimum of 80 calls per shift.
* After verifying security then, releasing the card number to a merchant if needed once the account has fully been verified.
* Update terminals with software downloads, clearing error messages and replacing terminals if necessary.
Team Lead
Getix Health - Houston, TX
February 2011 to December 2017
Patient Account Specialist
* Processed patient payments via check, debit/credit card, while securing payment information
* Assisted patients inquiries about patient responsibility, services rendered, payment options, and financial assistance. While keeping excellent patient care maintaining a call volume 85-100 daily.
* Deescalated upset and confused callers by actively listening, empathizing, and providing solutions
* Updated insurance information for patient provider based and facility billing.
* Listened attentively to caller needs while using first call resolution, and making call back with a 24-48 window for
Supervisor or Team
Patient Account Specialist
Getix Health - Houston, TX
October 2010 to December 2017
* Updated insurance information for patient provider based and facility billing
* Listened attentively to caller needs while using first call resolution
* Deescalated upset and confused callers by actively listening, empathizing, and providing solutions
* Respond promptly to voice mail messages from patients with billing inquiries
* Assisted patients inquiries about patient responsibility, services rendered, payment options, and financial assistance. While maintaining compliance of 95 calls per day depending on what Hospital campaign. Some require
125 outgoing billing follow up calls, every 3 days. While still taking escalated calls if needed, 0 Education
Certified Medical Office Administrative Assistant CMAA in Medical Office Procedures, Medical Terminology, Scheduling, Coding, Insurance Verification Remington College-North Houston Campus - Houston County, TX November 2019 to July 2020
Associate's in Business Administration
Prairie View A & M University - Prairie View, TX
August 1994 to November 1996
High school diploma
Forest Brook Sr. High School - Houston, TX
August 1990 to May 1994
Skills
• Billing
• Technical Support
• Team Lead
• Payments
• Patient Care
• Patient Account
• Incoming Calls
• Credit Card
• Intake
• Insurance
• Medical scheduling
• Medical coding
• HIPAA
• Medical law
• Medicare
• Vital signs
• Medical collection
• Medical terminology
• Medical Records
• Telephone Etiquette
• Word processing
• Data entry
• Epic
• Meditech
• Medical Billing
• Insurance Verification
• Medical Office Experience
• QuickBooks
• Anatomy Knowledge
• Medical Receptionist
• EMR Systems
• Office Management
• Logistics (10+ years)
• ICD-10
• ICD-9
• Salesforce (4 years)
• 10 key typing (10+ years)
• Microsoft Word (10+ years)
• Call Coaching (10+ years)
• Customer support (10+ years)
• Deescalating Technique (10+ years)
• Proficient Notating (10+ years)
• High Volume Calls (10+ years)
• Salesforce (7 years)
• AS400 (10+ years)
• Effective Listening (10+ years)
• Dual Computer Sceens (10+ years)
• Quality assurance (9 years)
• Microsoft Office
• Microsoft Excel
• Microsoft Outlook
• Outbound Calls
• Microsoft Powerpoint
• Data collection
• Revenue cycle management
• Documentation review
• Accounting
• CPT Coding
• ICD Coding
• Physiology Knowledge
• Cleaning
• English
• VPN
• Customer service
• B2B
• Windows
Certifications and Licenses
CMAA
June 2020 to Present
I passed the course with Remington College during the Pandemic. I felt as if my services would definitely needed in this time of crisis that we are still in today. I am persistent and well spoken, detail oriented and knowledgeable in my duties and also I'm a organized, a perfectionist and multi- tasking. Detailed notes and effective listening skills.
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