Customer Service Casino

AB

AMANDA BONAFIGLIA

******************@*****.*** 609-***-**** Mays Landing, NJ 08330

I have been in the casino business for over 21 years, spending the majority of my career as a casino table games dealer. I have recently in the past year gotten a promotion, advanced me knowledge of the gaming industry and have become a Dual Rate Casino Games Supervisor. I feel I am a great asset to the casino industry due to my assertiveness, my ability to handle any type of customer, my professionalism and the extensive years of knowledge i have obtained. I also feel that my vast years of experience in table games have provided me the ability to coach and guide any employee in the right direction; when it comes to the perfection of procedure, customer service, and diligence on a live casino game. Table Games Dealing

Friendly, Positive Attitude

Computer Skills

Organizational Skills

Gaming Chip Inventory Systems

Payout Procedures

Dealer Training

Hard Rock Casino Atlantic City, NJ

Table Games Dual Rate Dealer

10/2021 - Current

Demonstrated self-reliance by meeting and exceeding workflow needs. Observed casino floor and blackjack table for suspicious activity. Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.

Hard Rock Casino Atlantic City, NJ

Table Games Dealer

10/2020 - Current

Provided gambling chips and coin money in exchange for legal currency for players to join in games.

Explained rules, took bets and delivered payouts to facilitate movement of games.

Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.

Harrahs Casino And Resort Atlantic

City, NJ

Table Games Dealer

01/2018 - 02/2020

Performed functional game duties quickly by efficiently handling money and chips.

Explained rules, took bets and delivered payouts to facilitate movement of games.

Communicated with supervisors and managers about suspicious or unruly behavior from patrons.

Resorts Casino Atlantic City, NJ

Table Games Dealer

01/2013 - 07/2018

Maintained enjoyable environment by entertaining and engaging players at tables.

Performed functional game duties quickly by efficiently handling money and chips.

Demonstrated self-reliance by meeting and exceeding workflow needs. Trump Taj Mahal Atlantic City, NJ

Table Games Dealer

06/2002 - 04/2012

Maintained enjoyable environment by entertaining and engaging players at tables.

Performed functional game duties quickly by efficiently handling money and chips.

Exceeded customer satisfaction by finding creative solutions to problems. Atlantic City High School Atlantic City, NJ

High School Diploma

06/2002

Summary

Skills

Experience

Education and Training

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