Customer Service Front Desk

CURRICULUM VITAE

GRACEPOLLY NJOKI NJARAMBA

DATE OF BIRTH : 10.11.1994

MARITAL STATUS : SINGLE

NATIONALITY : KENYAN

TEL NUMBER : +254-***-***-***

E-MAIL ADDRESS : ***************@*****.***

OBJECTIVES

To work in a customer service position with a reputable company that allows career growth and development, thus using my knowledge, skills and talent in furtherance of achievement of the organization’s goals and financial objectives.

STRENGTH

• I have good communication skills, able to work in a team, flexible enough to adapt to different working environments.

• I am a strategic and objective thinker with a drive to excellent performance.

• I view challenges as opportunities of learning, self-exploitation and growth.

• Time management skills, attentiveness and ability to handle surprises.

• I am well versed with MS office.

WORK SUMMARY

Carenic Salon and Spa- Nairobi, Kenya.

March 2020 to date

Position :Receptionist.

Greet customers and direct them to where they want to go.

Answer phone calls and manage the spa’s schedule.

Manage customer records.

Handle payments.

Track equipment and supplies.

Make copies.

Explain spa services to customers.

Keep other employees informed of customers' needs. Hamad International Airport (Doha, Qatar)

April 2019 to December 2020

Position: Screening Passengers and baggage

Engaging and enforcing security procedures of the airport.

Managing access points for both passengers and staffs.

Conducting body and luggage searches.

Performing excellent customer service to passengers. Kempinski Residences and Suites –Doha, Qatar

January 2018 to April 2019

Position- Security CCTV Operator

• Monitoring CCTV and associated activities

• Patrolling the premises for fire hazards, floods, disorderly conduct and unauthorized persons.

• Proper accountability, security and management of keys.

• Providing witness statements and copies of surveillance footage for evidence, if needed.

• Responding to all calls and redirecting to appropriate departments.

• Recording all incidents in appropriate log books.

• Maintaining professional attitude and providing effective solutions regarding customer services.

McWilliams day care - Nairobi, Kenya

March 2015-January 2017

Position-Receptionist

• Receive, screen all incoming phone calls and connect the appropriate personnel.

• Give a warm welcoming to people entering the office premises.

• Give a warm greeting to all people entering the office premises.

• Help out each person who approaches the front desk with a query.

• Maintain the in and out time muster kept for the visitors.

• Sort out and hand over important packages, deliveries, or messages to appropriate departments within the company.

• Provide clerical and administrative support to the management.

• Act as a communication between the employees and other divisions of the organization viz., housekeeping, etc.

• Being well versed with all kinds of official documentations to prepare letters, memorandums, etc.

• Ensure cleanliness and orderliness in the reception area while abiding by the policies and regulations of the organization.

• Update appointment diaries and logbooks for scheduling appointments for the right dates. ACHIEVEMENTS

Attended USAID conferences annually (2014-2016) sponsored by African Development Foundation based on gender quality and women empowerment which improved my tenacity skills and enabled me to view things in different perspectives. ACADEMIC SUMMARY

2013-2015: Diploma in Customer Service (Nairobi Institute of Business Studies) 2013-2014: certificate in Business English and Office practice ( Vision Empowerment Institute) 2009-2012: Kenya Certificate of Secondary Education (Global vision high school) 2000-2008: Kenya Certificate of Primary Education (Saint Jude Academy) INTERESTS

1) Travelling 2) Childcare 3) Voluntary Work

REFEREE'S

To be furnished upon request.

Contact this candidate