Housing Specialist Case Manager
Resume:
Felicia Lindsay
Bronx, NY *****
********************@***********.***
Work Experience
Assisted Living Coordinator/Memory Care Coordinator Sunrise Senior Living - Fleetwood, NY
February 2020 to Present
Assisted Living Coordinator and Memory care communities supervises forty Resident Care Managers(HHA) with scheduling, payroll, interviewing, hiring and onboarding process. Assist with assessments and tours of prospective Residents. Assist Residents with appointments, activities, updated assessments, service plans, ADL's and family engagement. Implements ISP to assure Residents needs being met. Also assisting with move-ins, move-outs and tours for prospective Residents. Act as a liaison between families and management. Strong Survey history and excellent family and community feedback. Budgeting and planning events. Chart Audits, minutes for QUAPI, sales and tours. Collects evidence or performs testing on corrective actions to ensure that remediation implemented is effective. Senior Case Manager
Westhab, Inc - Bronx, NY
June 2017 to November 2020
Supervision of four case managers each with caseload of twenty-five male clients. ILP, SF linkage with VA Hospital and American Legion, entitlements, area inspections, groups, bi weekly supervision, Naloxone leader, biweekly progress reports to DHS, interviewing and promoting. Assisted with Grant writing projects that were selected and used.
Case Manager/Auditor
Windsor Consulting Group - New York, NY
March 2020 to October 2020
Worked with Windsor Consulting Group temporarily contracted for NYS Covid-19 Rental Assistance Program. Assisted with processing of applications, auditing of charts, training case managers on Verizon Phone Center campaign for non compliance of information to process application. Senior Case Manager
Sebco, inc - Bronx, NY
May 2015 to June 2017
Supervised five Case Managers, three Housing Specialist and an administrative assistant. ILP with Families. Assisted families with housing connects, LINC and City Fheps. Vouchers. ACS protocols established and followed. Care coordination for children with developmental delays and challenges. ESL Instructor/Senior Case Manager
Praxis Housing Initiatives, Inc. - New York, NY
March 2014 to October 2016
Provided directives and classroom lessons for esol clients in hotel shelter. Planned lessons to prepare clients to pass citizenship test and or entrance exam for college. Supervised four Case Aides, one Housing Specialist and One ADL Monitor. Lead Case Conferences with Residents, HRA and Families. Held active caseload of ninety-nine Residents. Assisted with Housing applications, NY NY lll, Section 8 and vouchers. Senior Case Manager/Auditor
Comunilife, Inc - Bronx, NY
April 2012 to February 2015
All in-house audits and corrective action plans. Supervised case management staff of six, each with twenty-four Clients. Maintained a caseload of twenty in residence for mental health, substance abuse and medical issues and co-morbidities.
Medicaid Service Coordinator Supervisor
FEGS, Inc - Bronx, NY
May 2008 to April 2012
Supported a caseload of thirty development and Intellectually disabled consumers ages nineteen to eighty. Supervised team of four case managers wirh caseloads of forty-eight consumers each. Advocation, Assessments, home visits, employment visits, assisted with SSD, SSI, as well as SNAP benefits, medicaid as well as other entitlements. Provided weekly supervision, worked with AWARDS, Reassessments, Hippa Forms, SSI, medical and mental health Clinicians, follow ups, progression reports and chart audits.
Account Receivable Specialist
Messenger Discount and Trucking, Inc. - New York, NY January 2002 to May 2008
Reviewed and Billed all all manor and supportive vendors. Supervised two A/R clerks. Used spreadsheet as excel to document payments due. Created reports for CEO that provided up to date information regarding A/R Dept.
Education
Master of Arts in Psychology
Touro College - New York, NY
May 2021 to Present
Bachelor's of Science in Human Services with a concentration in Adult and Family Services.
Touro College - New York, NY
February 2003 to September 2006
Associate in Arts (AA) in Intermediate Studies
Touro College - New York, NY
February 2003 to February 2005
Skills
• ILP
• Housing
• Customer Service
• Upselling
• Retail Math
• Project Management
• Excel
• Case Management
• Crisis Intervention
• Developmental Disabilities Experience
• Basic Math
• HIPAA
• Merchandising
• Conflict Management
• Motivational Interviewing
• Supervising Experience
• Retail Sales
• Individual / Group Counseling
• Addiction Counseling
• Hospital Experience
• Interviewing
• Cognitive Behavioral Therapy
• Child & Family Counseling
• Group Therapy
• Intake Experience
• Curriculum Development
• Crisis Management
• Program Development
• Mental Health Counseling
• Behavioral Health
• Applied Behavior Analysis
• Computer literacy
• VPN
• Budgeting
• Customer relationship management
• Fundraising
• Account management
• Recruiting
• Underwriting
• Documentation review
• Fair Housing regulations
• Negotiation
• Care plans
• Meeting Facilitation
• Presentation Skills
• Administrative Experience
• Management
• Medicare
• Windows
• Loan processing
• Copywriting
• Data collection
• Analysis skills
• Marketing
• EMR systems
• Google Suite
• Medical receptionist
• Medical office experience
• Medical terminology
• Management
• Property management
• Logistics
• Autism experience
• Grant Writing
• Program Management
• Microsoft Office (10+ years)
• Social Work
• Accounts Receivable (10+ years)
• Microsoft Word
• Adobe Acrobat
• Microsoft Powerpoint
• Microsoft Outlook
• Leadership
• Employee evaluation
• EDI
• Order fulfillment
• Filing
• Copy editing
• English
• Microsoft Excel
• Incident management
• Risk management
• Dispatching
• Microsoft Access
• Occupational health
• Hotel experience
• Contracts
• AI
• Events management
• Intake
• Pharmaceutical sales
• Medical sales
• Computer networking
• Sales management
• Proofreading
• Email marketing
• Research
• Direct sales (6 years)
• PCR
• Compliance management
Certifications and Licenses
Real Estate License Pending
CPR Certification
First Aid Certification
Assessments
Written Communication — Familiar
November 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Familiar
Work Style: Reliability — Highly Proficient
December 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Case Management & Social Work — Proficient
January 2020
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Completed October 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Supervisory Skills: Interpersonal Skills — Familiar October 2020
Fostering a collaborative environment and conducting difficult conversations Full results: Familiar
Management & Leadership Skills: Planning & Execution — Completed March 2020
Planning and managing resources to accomplish organizational goals. Full results: Completed
Youth Program Counselor — Highly Proficient
January 2020
Leading, communicating with, and supporting youths Full results: Highly Proficient
Scheduling — Familiar
October 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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