Administrative Assistant Customer Service
Resume:
*****.******@******.***
@Emily.moran
Malta, Msida, MSD2033
LANGUAGE
Emily Moran
Administrative Assistant
PROFESSIONAL PROFILE
Native Speaker of Spanish
Intermediate Upper English
B.2.
SKILLS
Team Working
Problem solving
Quick learner
Organized
Effective administrative with more than 4 years, providing support to different managements, preparation of records and drafting of documents. I have worked with various booming companies in various fields, in economic crises, SMEs, public and private. Focused on problem solving and efficiency. I learn quickly and adapt to internal processes and to each task of a company.
EDUCATION EXPERIENCE
TECNOLOGY UNIVERSITY OF
PANAMA
RETAIL MARKETING LIMITED, MALTA
Bachelor in Maritime and Port
operations in 2021
PICKER
26TH. APRIL 2022 - IN PROGRESS
INITIAL COURSE ON
REGULATION OF DGD, 2021
IATA
INTERNAL AUDITOR COURSE,
MARCH 2021
I'm incorporated to this company as a picker.
Among my essential dutties are:
Quality control to ensure items aren't damaged.
Working with Customer Service team to resolve issues. Offer to the customer a great experience.
Picking ordered products from shopfloor.
TABOSA, S.A., PANAMA
MAY 2020 - SEP 2021
I joined the company as a Quality and SMS Assistant, carrying out both the organizational activities of the role and maintaining support for the operational area.
I collaborated in the certification process of the company ISAGO
(Safety Audit for Ground Operations), RA3 (EU Aviation Security Validated Regulatory Agents). In the same way, I have collaborated with internal audits and client airlines for the Panamanian and Latin American market.
Follow up on logistics operations, implementing automated programs, processes and platforms to prepare the company for upcoming audits and quality control programs, following the necessary international procedures and/or standards and documentary controls.
DSV- PANALPINA PANAMA GLOBAL TRANSPORT
LOGISTICS
JAN 2020 - MAR 2020
I joined the company as an intern in the area of import and export area for pharmaceutical and beauty commodities. Handling and managing Import OR Export of Pharma
shipments via Air Freight
Liaising with overseas agents / customers / carriers. Creating files and collecting/ checking all relevant documentation.
Advising customers of updates in regards to their cargo. Arranging customs clearances.
Planning and arranging deliveries.
Charging files and invoicing.
SENTOSA CORPORATION - PANAMA
NOV 2019 -JAN 2020
In this role, I supported the company with administrative tasks including but not limited to managing complex calendars, organising meetings, onboarding new vendors, booking travel, creating/editing documents and reports, managing technology, case management systems and document management.
Managed vendors including onboarding, purchase orders, and invoice review.
Entry, receipt and monitoring of all assigned administrative requests.
Creating files and collecting/ checking all relevant documentation.
Advising customers of updates in regards to their products Planning and arranging deliveries.
Charging files and invoicing.
Contact this candidate