Equipment Operator Customer Service

Richard D. Greer

***** ********** ** ******** *******, CA 91745

951-***-**** mobile *************@*****.***

EXPERIENCED, RELIABLE, PROFESSIONAL IN SALES, PURCHASING, MRP, INVENTORY CONTROL, PROCUREMENT, PLANT OPERATIONS AND LOGISTICS. TEAM MINDED

Over 15 years experience with exceptional abilities in Customer Service, Sales, Purchasing, Procurement, MRP, Contract Negotiation, Inventory Control. Building/Developing Customer Relationships. Experienced field representative.

Proficient in Microsoft Word, Excel, Outlook, and various operations/inventory networks.Knowledge of various MRP systems including SAP-ERP, FASTPAK, JIT, ISO 9000 and 9001

●Strong, Reliable Business Skills: product knowledge, customer satisfaction and retention, sales experience, procurement experience with 15 years in vendor/customer/sales staff relationship building and profitability.

● Proven success in maintaining product profitability and retention of clients and suppliers

● Strong experience in worldwide shipping and logistics with a proactive approach to meeting goals, and lowering costs

● Strong multi-tasking and project management skills with the ability to work independently within deadlines

WORK EXPERIENCE

May 2022 to Present- Novolex/Bagcraft Corp, City Of Industry, CA: Inventory Control, Procurement, Restocking/Combining of existing Inventory, and Customer Backorder Fulfillment in a manufacturing environment. The initial steps in complete re-do of warehouse, and new inventory software implementation for a paper products manufacturing firm. Jan 2021 to Jan 2022-Cortech Agency: UPS, APL Logistics, Equus Computer Systems ..Various Plant Operations, Procurement, Logistics, Inventory Control, forklifts. City Of Industry, CA March 2020 to November 2020, 8 month contract, Imperfect Foods, City of industry, CA, Walnut CA Plant operations. Procurement An overall spectrum of activities in a fast paced, heavy volume food distribution service. Imperfect Foods went from one to three shifts and the plant outgrew itself and completely moved to a state of the art facility seven miles away. A logistical challenge met

● Warehouse and Plant Operations

● Heavy Equipment Operator.

●Procurement/Inventory Control

February 2010 to January 2020-

Southern California Customer Service and Sales Manager, Refresh Marketing Solutions – Los Angeles, CA

● Achieve assigned sales budget and individual specification goals by influencing architects, interior designers, and healthcare/education end users within the Los Angeles territory

● Monitor and document commercial construction projects while providing exceptional customer service (technical and design support) Order Management, from start to Accounts Receivable

● Developing and implementing product marketing strategies while promoting existing and new flooring products

● Establishing new relationships and account plans with key specifiers, architects, designers and contractors, maintained customer inventory, procurement strategies and stock levels on expendable items

● Managing and maintaining the existing customer base and identifying prospective customers January 2009 to January 2010; Sales and Shipping Representative One Way Delivery Incorporated – Santa Fe Springs, CA

● Provided domestic freight services for dry and refrigerated goods to distributors, retailers, and wholesalers

● Managed company owned fleet as well as brokered spot quotes

● Proved successful with cold calls

● Knowledge of services related to sales, account attainment, and administration; dependable development of product and industry processes, reactivation of dormant accounts and improved company sales techniques

March 2001-January 2008 Owner/Operator AIM Mail Center - Redondo Beach, CA

• Business services operator of global shipping, copy services, notary service, and printing/packing

• Managed and administered all business operation software: Quickbooks, POS Operating System, Bill of Lading, Wire Transfers, and couriers

• Managed every aspect of a high volume retail business/printing/shipping store. Performed customer service, sales, employee management and operations on a daily basis. Purchasing and proper stock levels maintained to assure business profitability October 1995-February 2001 Purchasing Agent/Intracompany procurement officer, Porteous Fastener Company-Carson, CA

● Responsibilities include the buying and procurement of specialty items and back order fulfillment orders, inventory control

● Purchasing of specials and hard to locate products and $4.4 million in annual purchasing. JIT delivery

● On-line ordering web page design, sales staff training and warehouse operations

● Research includes national and international searches, vendor and customer relationship development

October 1990-September 1995 Purchasing Manager

Martin Supply Company-Los Angeles, CA

● Responsible for all purchasing and inventory activities. Worked closely with salespersons and management to develop competitive pricing and sales strategies

● Counter sales, order desk, outside sales. Introduced and trained sales team to new products. EDUCATION

California State University, Fullerton. Bachelors of Arts: Economics, Minor: Business Administration 1995

REFERENCES: AVAILABLE UPON REQUEST

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