Customer Service Support Specialist

DANIELLE BOEHNERT

** ********* **. **********, ** 06062 · 860-***-****

************@*****.*** · LinkedIn Profile

Looking for employment that is detail oriented, fast paced or slow, I can work alone or with a team, with the public, in customer service or behind-the-scenes. I am fluent in a second language, which is German. I am good with people, I learn quickly, am good on all computer programs and all mailing systems and am looking for a place to stay. I am more than willing to be trained and take on whatever I need to for my position! I am patient and great with customers and problem solving especially multi- tasking when/if needed.

EXPERIENCE

8/12/2019-2/24/2021

CUSTOMER FULFILLMENT ASSOCIATE/SHIPPING & RECEIVING, HYPACK, A XYLEM BRAND

Resolved questions about orders or refer questions to other staff Picked from inventory, packaging, shipping and receiving, inventory entry, invoice preparation, payment processing, and fulfilling software license orders Packaging and preparing materials for shipping, shipping materials to customers using approved vendors (FedEx, UPS, DHL, USPS), prepare and invoice customers for materials and services (Microsoft Word, Excel, Adobe Acrobat, Citrix Workspace/AX) Purged/organized/archived old office records, including but not limited to, invoices, sales orders, sales acknowledgments, receipts, vendor/customer files, confidential documents, etc. Delegated A/P and A/R documents to the appropriate person or customer (Excel, Outlook, AX) Scanned paper files and stored to confidential company drive Process customer payment by phone or email (PaymenTech, CardX); receive shipments and update inventory database (AX)

Receive and process customer payment checks by mail (BMO check express) Receive visitors, direct visitors to sign in, notify appropriate HYPACK employee; answer telephones and direct calls as required; receive and process telephone orders

(JIRA/Workspace)

Managed supplies and ordered office/housekeeping/kitchen supplies (WB Mason) Managed office mail: retrieve from mailbox, sort, distribute, operate postage machine, post mail (Neopost machine)

Managed registrations, invoices, and accounting aspects of the company’s annual training event, along with other miscellaneous projects

8/2017-7/2019

SALES & MARKETING SUPPORT SPECIALIST, BEEKLEY CORPORATION Was in a role/position where I made sure that all one time use medical samples are in the right conditions to be sent out, it was my responsibilities daily to get all the orders from the sales team out, this meant through means of different software and computer programs, making sure things are scanned. Everything is labeled and postage is correct. Monthly took care of over 3000 invoices being sorted, folded, and sent out, domestically and internationally. There are numerous special projects that involve dealing with money, making the labels using Microsoft Word, Microsoft Excel, PowerPoint, PDF application for scanning and copying the marketing department’s folders and putting them into correct format, order and confidential folders. I used Microsoft publisher to create what the company needs, this ranges from meetings to Board of Director visits and seminars. I am well versed in all the software and computer programs, including Windows 10. Multitasking is a must, answering e-mails, the phone, getting the mailings out before 11 a.m. then making sure that all inventory is correct as we use things throughout the month. Every month I conduct a full inventory on the mailroom and all the materials that the shipping and inspection department have used on top of my own. That ranges from collateral pieces to physical samples. Being organized and keeping things in the right place is a must, which I did with ease. I worked with all departments of the company from shipping and manufacturing to sales and marketing. 11/2016 – 6/2017

SECRETARY & SALES SPECIALIST, E.W. GRANITE AND MARBLE Oversaw everything, involving accounting, bookkeeping, appointments, phones, paperwork plus being able to figure out square footage for granite and marble installation. I doubled as both a secretary with all the responsibilities of a salesperson also since it was such a small company. I was always dealing in customer service and problem solving. 06/2012-09/01/2016

BASF, OPPAUER STR 67069 LUDWIGSHAFEN, GERMANY

During my employment for the BASF, I worked directly in the headquarters in Ludwigshafen Germany. I worked with customers both on the phone and in person, I enjoy customer service. I also did secretarial work, answering phones and transferring calls. I did travel planning for the managers and their bosses. As well as making accommodations for those coming for internships from around the world, which included booking hotels, flights, cars, apartments, etc. I did the withdrawals and deposits (of many different currencies) for different departments as well as making large transactions for company equipment orders and keeping track of the books if I was posted to a job/position where people had to pay depending on ordering statuses. I kept that job up until I moved back to the USA in September of 2016. 01/2011- 01/2012

SECRETARY/WAREHOUSE ORDER MANAGEMENT, TUPPERWARE MANNHEIM, GERMANY

While I lived in Germany for 6 years from 10/2010 to 9/2016, I worked at the Tupperware Warehouse in Mannheim German. I oversaw and separated all the orders for the saleswomen. Did all the special mailings, helped create new projects and created presentations for new products that were going to be coming out and helped create the new pamphlets sometimes working with a team or during busy season I created it on my own. The other half the time I fulfilled the orders in the warehouse on the other side of the building, boxed them up correctly labeled and filled in all the paperwork, took care of all the inventory deliveries, distribution and making sure everything was maintained clean and orderly. I left when I was ready to work closer to my house is Germany.

7/2006-6/2010

DAYCARE ASSISTANT, KIKIS PLAYPEN

I worked every day with children and their parents. Ages ranged from 4 months to 6 years old. I was there in the morning to greet the children and their parents, to make sure everything was set for the day, and if there were any special needs or problems/requests from the parents that they were taken care of and met especially the smaller children, I did everything from rocking to sleep to diaper changing, etc.! I did the weekly payment schedules and kept everything on record and oversaw giving all the print outs and money to the manager/owner of the daycare and receipts to all the parents (clients/customers). When the older children came after school, I made sure tasks and homework were completed and that they continued learning extra things and had special activities to do. When it came to the end of the day, I took care of cleaning, sterilizing, and setting up what I could for the next day. When it came time for yearly health/required inspections, I took care of paperwork and the walk arounds. I was the manager of the daycare under the owner.

2003-7/2005

SECRETARY & BUSINESS MANAGER, NEW ENGLAND PEST CONTROL I did everything from secretarial work which included filing, phone calls, chemical inventory, and advertising (both creating and booking) to managing the contracts and keeping them up to date and making sure we were following the contracts. I helped with all equipment, all computer work, all orders, and all appointments including emergency calls in the middle of the night. I never was licensed as a pest control officer because I was too young at the time but I did have my hands in everything else and knew just as much from the in depth invoicing and files I did, at that time both by hand and on the computer. I also did all accounting and tax preparation, along with all deposits and handling checks and cash and doing official receipts since it was an at home business. I dealt with all the customers along with all in office issues and tasks. And when the owner unfortunately passed away, I took care of shutting down the entire business which ranged from chemical movements to filing state and federal paperwork, along with calling all the customers and redoing and reimbursing certain contracts. I officially deposited and closed out the banking part of the business for its final time in July of 2005 EDUCATION

JUNE 2006

GRADUATE, BRISTOL EASTERN HIGHSCHOOL

I graduated with honors in all of my classes my senior year in high school, was one of the potential students for the class speech at graduation, was in accelerated English and accounting along with psychology and sociology classes. SKILLS

• Work well with the public as well as

coworkers

• Patient and orderly

• Able to work with money, good in Math

• Strong work ethic

• Driven

• Speak 2 Languages (English and German)

• DGI (Dangerous Goods International

Transportation Certification)

• Knowledge of computers, all Microsoft

programs and more

• Always on time

• Fast paced and quick learner

• Even tempered and willing to help

• Enjoy working in customer service

• CT Notary

ACTIVITIES

I do speak, read and write fluent German on top of English my native language. While working at both Tupperware and the BASF in Germany I received many in company achievements on attention to detail at Tupperware and creating new ideas to also being able to fill so many diverse positions at the BASF. I lived in Oppau Germany in Ludwigshafen for almost 7 years, 2010 to 2016, until I moved back to my home in CT. I love the water as well as the snow; CT fits me well. I have gone through many different seminars at Beekley corporation, to name a few; Footprints, 7 Habits, The Phoenix Seminar, and Simplifications of Codes of Conduct. I attended classes in Mannheim Germany to get certified in International Business Etiquette and learning how to deal with different companies around the world. I received the REACH award in 2018 at Beekley Corporation for my ability to be proactive and go above and beyond and World Class Customer Care and working closely with associates and clients, while still in my 90-day trial period, which is the 1st time in company history. I helped with a huge upgrade with the way sending out samples were being done and moving it from an almost untraceable way to what’s now called the UDI system, scanning all barcodes and mandating all products have codes. I enjoy staying busy and whether it be with the public or unseen having to do with a part of a larger piece of an organization/ company, whatever that may entail. REFERENCES

Rebecca Bleeker-Stepmother- 860-***-****

Adam Osak- Spouse- 860-***-****

Chris Bleeker-Family Friend/State Employee- 860-***-**** Martha Sherri Nuzzo-Goulding- outside Senior friend/HR worker- Business (860) Partner, 966-Xylem 6665 403-***-**** Natasha Aiudi- friend/former coworker 860-***-**** Ryan Roy- Acquaintance 860-***-****

Kevin Toomey- Former/Retired Highschool Teacher 860-***-**** Jerry Knisley- HYPACK Technology Manager 475-***-****