Service Worker Customer

Dana Eggleston

**** ***** **** *, ********* D, Fulton, MO 65251

573-***-**** *****************@*****.***

Objective

To become a team member with the knowledge and experience that earns career advancement opportunities as positions become available while exhibiting exemplary customer service. Education

August 1979- Jefferson City Senior High, Jefferson City, MO. May 1984 High School Diploma. Secondary education curriculum. August 1984- Nichols Career Center, Jefferson City, MO. May 1985 Certificate in Computer Data Programming. April 2015- Udemy Online

Present A Multitude of completed coursework including Level III Reiki Master Practitioner, NLP Master Practitioner, Therapeutic CBT Practitioner, Diploma in Applied Modern Psychology, Certificate courses in Social Sciences, Business Management, Marketing, Self Improvement, Personal and Business Communication, and many Specialized Coaching areas including Life, Career, Substance Abuse, Mindfulness, Relationship, Grief and Loss, Mindfulness, Anger Management, Nutrition and Weight Control. Yoga, Meditation, and many Aerobic exercise class instructor. Experience

June 2022- Missouri Department Of Corrections, FRDC October 2022 Food Service Worker II responsible for supervising inmate workers in the food service area.

June 2021- MFA Oil, Breaktime 3045

June 2022 Sales Associate responsible for exemplary customer service, end of business day closing requirements, keeping cash drawer and safe balanced, shelves and coolers stocked and rotated, business areas inside and outside cleaned and prepared for next business day operation. Experience with truck days and daily tobacco product count. Helped coworkers in maintaining published shift schedules by working shifts as needed to ensure staffing for customer satisfaction. Experienced Mid and Closing Shift Associate with training to promote to Shift Lead and Assistant Manager positions.

January 2021- Wipro Informatics (MO HealthNet (Medicaid) contracted processor) May 2021 Trained in office processes and procedures to resolve provider e-mail and call center questions.

October 2012- Capital Region Medical Center

January 2021 August 2016/January 2021 Patient Care Services, Overnight Cardiac Telemetry Monitor Technician. Critical skills included monitoring cardiac rhythms, and seeking necessary assistance to ensure optimal patient outcomes.

June 2014/August 2016 Patient Care Services, Overnight Patient Care Tech. Responsible for caring for up to 32 patients. Critical skills were patient care and time management.

October 2012/June 2014 Nutrition Services, Hostess. Performed room service to 32 Progressive Care Unit rooms and other units as necessary to ensure dietary needs were fulfilled for each patient. April 1996- Missouri Department Child Support Enforcement, MACSS Project September 2012 Administrative Assistant to Deputy Director, MACSS Project. Ensured Deputy Director had daily updates and schedule for successful MACSS rollout for 116 Missouri counties. Assisted Deputy Director in the process of contracting out Interstate Child Support Services. Office Manager, Security Manager, and supervised 9 clerical staff in the MACSS Unit.

Knowledge and Specialized Training

Office and retail business management

MFA Oil inventory, ordering, daily cash, write-off procedure Accounting- receivable, payable, payroll

Cash drawer and safe accountability

Time and stress management

Advanced customer service training

Conflict resolution skills

Scheduling and shift accountability

Coaching certifications in many business, human resource, and personal improvement areas

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