Customer Service Desk Specialist
Resume:
Amaru
Ali
TECHNICAL HELP DESK SPECIALIST
ABOUT ME
*************@*****.***
Nashville, Tennessee
Customer service oriented individual. Organized and intentional leader. Timely and efficient team player.
Servant leader that utilizes an others first approach when tasked with helping clients and customers. Process driven and efficient individual seeking to partner with an innovative IT company that serves community and advocates for technical advancements without limitations.
Skills
Education
Criminal Justice
Xavier University, Cincinnati, Ohio
Sociology
Tennessee State University, Nashville, TN
Help Desk Technician Certification
Presently Attending
Experience
Contracted Project Lead
Shin Hung Global, Clarksville, TN
Contracted project leader that worked to transition global manufacturing company into new warehouse location
Coordinated relocation of warehouse staff to larger facility
Promulgated creation of Standard Operating Procedures to streamline communication between leadership and staff
Created reporting systems to assist leadership team in tracking productivity
Operator
WeGo Public Transit, Nashville, TN
Transportation operator responsible for interacting with Nashville residents to ensure quality service and timely arrival to various destinations
Utilized 10+ years of customer service to deliver friendly instructions
Helped customers by providing tutorials on operating equipment
Assisted customers in navigating schedule updates and changes
Dispatcher
Renge Trucking & Dispatch, Clarksville, TN
Worked collaboratively with stakeholders to ensure pickup and delivery of designated cargo
Negotiated contracts with industry brokerage firms
Communicated route information and coordinated driver logistics
Tracked mileage and assisted with completing compliance paperwork
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