Member Specialist and Customer Service Rep

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

RYANN LEONA

PIERCE

R

Wheat Ridge, Colorado 80033, 720-***-****, *****.*.******@*****.*** I am motivated and skilled at meeting customer needs with expert support. While staying on top of demands in fast-paced environments I can also effectively use slow periods to help create an atmosphere that utilizes time in the best manner. I can maintain an organized, clean and safe work area by having diligent attention to important details. I will support all artists with any needs or concerns they have so they can focus on the artwork rather than the logistics of the company.

Customer relations Detail oriented Task prioritization Paperwork management Administrative support Written communication Decision making Microsoft Word Order processing

Vitamin Specialist September 2019 - April 2020

Sprouts Farmers Market Wheat Ridge, CO

Boosted efficiency by keeping work areas clean, tidy, and free of debris. Enhanced customer satisfaction with fast, knowledgeable service. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Contributed many successful ideas to improve work. Kept all areas clean, organized and in line with company professional standards. Stayed busy during slow work periods, frequently handling cleaning and date checking. Frequently volunteered to work overtime in order to ensure proper store upkeep. Every shift, help was offered to whatever department needed it. Served customers by going above-and-beyond to offer exceptional support for all needs. Developed solid relationships with staff, customers, and vendors. Trained new team members in the vitamin department and ways to exceed performance expectations. Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Cashier February 2018 - September 2018

Winchell's Donut House Wheat Ridge, CO

Helped callers by offering information, researching issues, and taking messages. Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies. Improved business knowledge and increased team efficiency by learning the baking role. Maintained clean and orderly cashier area, removing spills, picking up trash, and restocking shelves. Remained calm and level-headed to effectively resolve challenging customer situations. Covered multiple store areas by cross-training in different roles. Satisfied customers with quick and comprehensive support for all needs. P

Recorded daily transactions precisely to avoid errors and keep logs accurate. Fixed checkout merchandise displays with continuous resets during down periods. Kept customers happy by quickly processing payments and bagging purchases. Maintained accurate register totals by carefully counting and securing cash. Ice Cream Artist March 2017 - December 2017

Dairy Queen (Treat) Wheat Ridge, CO

Satisfied customers with fast and friendly food, beverage and dessert services. Completed food orders with relishes and garnishes. Processed customer orders and payments quickly with efficient register operation. Stayed on top of regular shift cleaning duties such as sweeping, mopping and washing dishes. Met customer needs by keeping self-serve stations well-stocked with food and supplies. Managed files and continuously updated and organized records. Created and filled individual orders with precision and efficiency. Kept all areas clean, organized and in line with company professional standards. Troubleshooted problems and developed successful solutions. Collaborated with team members to meet daily demands and handle challenging projects. Trained junior team members and provided mentor support on important procedures. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Team Lead August 2017 - August 2018

Planet Fitness Lakeside, CO

Improved team tracking, using Excel spreadsheets and tools to enhance data collection, analysis, and reporting.

Maximized customer satisfaction with service-oriented strategies, empowering associates to personally handle diverse issues.

Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints. Kept team working at peak level by training new team members and assigning tasks. Elevated team performance with expert training of new associates. Boosted team efficiency by learning all roles and rotating through positions. Promoted safety and productivity by keeping work areas clean and organized. Monitored employees and guests to prevent conflict. Updated office files daily and kept records organized. Tracked daily activities in company records for consistent reporting. Contributed many successful ideas to improve work flow and efficiency. Developed solid relationships with staff, customers, and vendors. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Student Resident Assistant May 2016 - September 2016 Fort Lewis College Durango, CO

Patrolled hallways every hour to check for safety, security and behavioral concerns. Kept operations within budget, carefully monitoring and tracking team hours and supply use. Protected residents and advisors by securing entrances and exits from unauthorized entry. Improved lives of students through counseling and personalized support. EDUCATION

Checked residential areas to verify housekeeping and address sanitation concerns. Engaged residents and improved community relations with special events, trips and social functions. Mediated student problems using strong conflict resolution and communication skills. Updated office files daily and kept records organized. Member Specialist June 2020 - Current

VASA Fitness Thornton, CO

Checking members in

Cleaning gym equipment

Spotting members if asked

Quality of guest visit

Restocking cleaning supplies, cooler and merchandise Maintaining good energy

Resolve customer conflict

Check guests out when they have a purchase

Gym walks/facility checks

Mask Re-enforcement

Bathroom checks

Member-Employee relationships

N/A

Fort Lewis College, Durango, CO

Deans List Freshman and Sophomore Year

WRHS, Wheat Ridge, CO May 2015

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