Cathleen P. Piacente

*** ***** **** **. *******, PA 18337 570-***-**** ads5ne@r.postjobfree.com

Professional Abilities

My experience includes:

· Inventory management teams

· Scheduling and controlling a budgeted payroll

· Merchandising, resets and plan-o-gram alterations to fit the needs of distinctly different locations and Demographics.

· Budget control and P&L expense expertise

· Associate mentoring, training and coaching for achievable result improvement

· Interviewing and recruiting for multiple locations and achieving reduced turnover ratio to hire.

· Store security and maintaining LP standards for reduced shrink in multiple locations.

· Customer service specializing in resolving customer complaints and solution focused service.

· Sales team training and results in achieving above goal standards.

· Shipping and receiving control and reduction in cost and error. Minimizing damage and loss by standardization of the process.

· Cash management control and monitoring.

SALES

I have had the opportunity to manage all levels of product and services. Achieving higher sales and motivating teams to excel. I have extensive experience in selling and training individuals and teams in sales of multiple products and installation services my company provided. While supervising these departments I worked with my sales specialists and sales floor associates alike to find ways to improve sales and make it easier for the associate and customers to close the sale. This includes bringing in new products, properly merchandising the department and ensuring all associates were properly trained and knowledgeable in all products and services offered in the departments. Experience

Assistant Store Manager LOWE’S HOME IMPROVEMENT OCTOBER 2007 – JANUARY 2011 Assistant Store Manager Lumber Liquidators February 2013 – April 2015 RTM Clerk Lowes 2015-2018

Receiver/stocker Walmart 2018-2019

Department Manager Walmart 2019-2020

Order Fulfillment Associate The Home Depot 2021- 2022 Benefit Advisor Willis Towers Watson 2022-2022

Education

DIPLOMA 1997 MT. OLIVE HIGH SCHOOL

COUNTY COLLEGE OF MORRIS

· Major: Business Management

· Minor: Marketing

Related coursework: Economics

PROFESSIONAL TRAINING

Successfully completed Lowe’s Assistant Manager training program in 2007. Completed Lowes Administrative Manager program in 2009. Completed Lowes Sales Manager training program in 2010. Pennsylvania Health and Life Insurance license 2022 Page 1

Cathleen P. Piacente

131 White Pine Dr. Milford, PA 18337 570-***-**** ads5ne@r.postjobfree.com My most recent employment journey has taken me into the insurance industry. I have been been employed with Willis Towers Watson since July 2022 as a Benefit Advisor. I have completed and passed the Pennsylvania Health and Life insurance exam in August 2022. I am currently transitioning to an Application Customer Service Representative. My past experience has given me extensive experience in retail management and the specific goals attributed towards sales, market share and retention. I gather and apply the opportunities and create the focus of a group to generate a sizable gain in motivation and competencies. Proven ability to cultivate and maintain strong partnerships with Executives/Senior Management. Extensive strengths in and a diverse history of recruiting, mentoring, training, and managing top-performing teams. Talent for leveraging communication skills to articulate and gain buy-in to achieve common objectives in sales, training, and project goals. Within my years of experience in retail management I have been promoted through recognition of my team building and cost control focus to an Assistant Store Manager for Lowe’s Home Improvement and Lumber Liquidators.

Page 2

Contact this candidate