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Customer Service Administrative Assistant

Calgary, AB, Canada
October 23, 2022

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● A dedicated, self-motivated, responsible person who is willing to become an integral part of your company.

● Reliable and focused with strong time management and prioritization abilities.

● Good interpersonal and communication skills.

● Flexibility to work in shifts as required.

● Always willing to learn new skills.

● Able to complete tasks with little supervision.

● Highly articulate and extremely comfortable while interacting with others.

● Strong organizational & time management skills.

● A strong team player, with ability to work independently as required.

● Highly energetic, enthusiastic, and dedicated to work.

● Excellent written and verbal Communication skills, with strong attention to detail.

● Equipped to handle stressful environment while maintaining the highest level of KPI.

● Demonstrated experience in negotiation, problem resolution and relationship building.


Alberta Health Services Calgary Nov 2021 - Administrative Assistant

● Supporting Covid Team and helping the AHS Patients to cope and deal with the pandemic situation.

● Financial Aid Programs and ties up with partner them with NGOs as required and needed at times.

● Help them to understand Alberta Government Guidelines and protocols.

● Mental wellbeing and Counselling sessions over the phone.

● Providing them with Information for Emergency situation if arises how to deal and contact center helping numbers.

FGL Sport Chek, Calgary May 2020 - Oct 2021

CSR & Service Agent

● Handled Customer queries over the phone as well as in person.

● Took over 100 calls a day while maintaining Key Performance indicators as set by the business.

● Managed customer relationship by actively listening and understanding customer needs.

● Dynamic customer service professional experienced in handling both call-center and retail store.

● One of the high performer customer service representatives commended by leadership on multiple occasions.

● Formed a good rapport with existing clients and built a strong relationship with new clients by shared experiences.

Walmart, Calgary Mar 2019 - Apr 2020

Customer Service and Cashier

● Tasked for upselling and providing marketing information on Walmart store cards.

● Resolved customer complaints and answered their billing enquiries.

● Responsible for communicating with team leads and provided tailor made solutions. Page 1

● Effectively communicated with diverse group of customers.

● Assisted the customer to correct aisle and helped them to find the product of their interest.

● Conducted returns and informed customers of return and exchange policy.

Nurbhai Accountants, UK Nov 2014 - Dec 2018

Customer Relationship Manager

● Maintained the highest level of customer service.

● Maintained Cash and Interact closures of accounts payable.

● Accurately received and stocked the orders as per invoice.

● Provided training up to 6 employees for customer relationship and SAP technique.


Master of Business Administration (Marketing)

University of Chester, London, UK

Bachelor of Arts (Economics)

University of Mumbai, Mumbai, India

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