Service Representative Customer

ANN MARIE DENO

Teaneck, NJ ***** 551-***-**** ****************@*****.***

Professional Summary

Reliable Customer Service Representative with experience in call center, desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing skills of 55 WPM.

Skills

Records management

Client Needs Assessment

Advanced MS Office Suite Knowledge

Customer Complaint Resolution

Work History

Customer Service Associate 10/2012 to Current

PATERSON FABRIC PRINTING – Paterson, NJ

Maintained customer satisfaction with quick and professional handling of product returns.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Maintained complex digital filing system for financial information.

Prepared digital files in Photoshop for printing

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Maintained customer satisfaction with quick and professional handling of product returns.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Investigated and resolved accounting, service and delivery concerns.

Responded proactively and positively to rapid change.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Accounts Payable/Import Coordinator 10/2007 to 10/2012

ROUSSO APPAREL GROUP – New York, NY

Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.

Partnered with finance team to complete month end functions, including accruals and account reconciliations.

Assisted project managers and operations staff with accounting expertise.

Closely monitored accounts to post timely payments and resolve billing discrepancies.

Prepared documents to coordinate shipments to be imported

Maintained accurate digital files in system

Education

Certification: BUSINESS

ARGOSY UNIVERSITY - Pittsburgh, PA

Bergen Community College - Paramus, NJ

HIGH SCHOOL DIPLOMA/COSMETOLOGY LICENSE

PASSAIC COUNTY TECHNICAL AND VOCATIONAL INSTITUTE - Wayne, NJ

Contact this candidate