Customer Service Front Desk

Jerr Smith

601-***-**** ***************@*****.*** Jackson, MS 39211

Reliable customer service with 15 years of experience in guest reception and customer service. Delivers prompt responses to guest inquiries and complaints to drive satisfaction and encourage repeat business.

SUMMARY

• Office supplies ordering

• Analytical mastery

• Keenness of insight

•

• Cash transactions

• Call routing

• Customer assistance and interaction

• Hospitality services

• Issue handling

• Conflict management

• Administrative skills

• Team collaboration

• Front office management

• Effective planning

• Email and telephone decorum

• Oral and writing communication

• Recordkeeping

• Correspondence typing

• Listening skills

• Meeting arrangements

• Appointment confirmation

• Technologically savvy

SKILLS

Front Desk Receptionist 11/2018 - 12/2021

Comfort Inn Suites Jackson, MS

• Handled payment processing and provided customers with receipts and proper bills and change.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

• Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.

• Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.

• Responded to inquiries and room requests made online, by phone or email.

• Signed for packages, recorded deliveries and distributed to personnel.

• Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.

• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

• Pointed out property details and guided guests to dining areas, pool, spa and fitness center.

• Input customer data into reservation software and made immediate updates to reflect room changes.

• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.

• Created and optimized employee schedules for shift coverage.

• Processed and prepared memos, correspondence, travel vouchers and other EXPERIENCE

02/2009 - 06/2018

documents, routing to appropriate personnel.

• Answered and directed incoming calls using multi-line telephone system.

• Greeted incoming patients and verified paperwork to manage smooth intake processes. Customer Service Manager

Kroger Byram, MS

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

• Assisted staff with resolving complex customer issues and implementing targeted solutions.

• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

• Upheld strict quality control policies and procedures during customer interactions.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Set clear expectations and helped employees pursue optimal paths for achieving each target.

• Evaluated and authenticated returns, exchanges and voids.

• Interviewed, hired and trained new quality-focused customer service representatives. High School Diploma 05/1989

Lawrence County High School, Monticello, MS

Some College (No Degree): Business Administration And Management

Colin Community College, Brookhaven, MS

EDUCATION AND

TRAINING

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