Georges El-Hachem

Assistant Front Office Manager in Charge

+961-********

ads5lm@r.postjobfree.com

www.linkedin.com/in/georges-elhachem

Professional Profile

-GCC and International Hotels’ Experience.

-More than 10 years of experience in Sales & Hotels Operation.

-One year of successful experience in Pre-opening - Hotel management and planning.

-Highly motivated and accomplished hospitality professional, with extensive strategic operations expertise.

-Enthusiastic, energetic and passionate to achieve the highest standards.

-Multi lingual, highly adaptable and culturally aware

-Solid knowledge of Front Office, Night Audit and Accounting Procedures, Opera System, Electronic Hotel reservation System, invoices, voucher, cash management.

-Ability to Multi-task, & expert knowledge in Microsoft Programs, including outlook.

-Strong communication,Listening,and anticipation in all significant Incidents/accidents

Career History

January 2019 to Present, Assistant Front Office Manager in Charge

Hilton Beirut Habtoor Grand & Hilton Beirut Metropolitan Palace, Sin el Fil, Lebanon

-Lead department after Front Office Manager not replaced, since October 2021.

-Oversaw the hotel as cluster Duty Manager for one year and two months on a rotate schedule

-Oversaw the hotel as cluster Night Manager for one year and four months on a rotate schedule.

-Provide feedback on staff performance to manager or supervisor on duty

-Financial Performance ( up selling, Room Revenue, operation Auditing ) monthly, quarterly and yearly goals

-Act as Liaison between sales and front desk staff and F&B in order to ensure that all group events are executed perfectly.

-Assisted in the daily maintenance with HSK & Maintenance of room inventory status to achieve maximum revenue

-Coordinate activities with other hotel departments in order to increase levels of communication and guest satisfaction.

-Oversee All Departments for a 450 room’s property including 20 Royal Suites & 9 Penthouses, Cigar Lounge, Italian Restaurants, French Restaurants, and Jazz Bar, Spa, Swimming Pool, running an average of 65% occupancy throughout the year.

-Ensure clean & safe environment.

-Ensured that front office paperwork was completed quickly and efficiently to help operations run smoothly

-Create incentive programs to promote sales and customer service scores for the front desk team

-Understand Payroll and inventory Management, and maintain schedule

-Strong Leadership skills, and able to lead employees to achieve department’s vision and goals.

-Participated in the training, hiring, and documenting of all departmental staff and works with Human Resources to ensure their performance is effectively managed.

March 2018 to January 2019, Room Division:” Night Manager “

Lancaster 5stars Hotel– Eden Bay, Beirut, Lebanon

-Pre-Opening Hotel 5 stars Luxury Hotel & Resort

-Makes sure Front Office employees utilize yield management to maximize room revenue.

-Oversee all Department for a 195 rooms and 20 suites property including 5 outlets (Cigar lounge, 2 restaurants, Swimming Pool), running an average of 75 % occupancy throughout the year.

-Manager Standard Uniform for all employees and ensure compliance with company policy.

-Prepare summary report for the day’s operations and reported any suspicious activities and person to the Security Department

-Availability to work in shifts including weekends

-Report disciplinary problems to manager or supervisor on duty.

-Monitor and report on revenue and cash flow

-Perform nightly meeting to ensure all overnight staff are aware of the hotel business, safety and Health

-Experience with facilities maintenance & Security

-Showing Initiative, Problem Solving, Staff Training, Team Leading

-Handle guest complaints and assists in resolution

-Ability to communicate and delegate to others

-Strong Leadership skills, and customer service skills

-Good Decision maker and ability to analyses sales figures

-Perform any and all other tasks which are assigned by the management team

-Communicate with management regarding employees and customer service issues

-Communicate with the Directors to manage the daily room inventory to ensure revenues are maximized

March 2017 to March 2018, Room Division:” Night Manager & Duty Manager “

Carlton Al Moaibed 5 Stars Hotel, Khobar, Saudi Arabia

-Manage overnight hotel operations and night audit, and produce nightly reports as required

-Overseeing All Department for 150 rooms, 25 suites, 45 Annex property including three outlets (Mexican restaurants, Japanese Restaurants, Swimming Pool), running an average of 70 % occupancy throughout the year.

-Manage and monitor activities of Front Office staff and enforcing standards of excellence in customer service

-Present information in front of groups (Guidance Team, Departmental Line-ups, and Orientation) professionally, concisely and with enthusiasm

-Manage and monitor the activities of all employees during a night shift.

-Ensure that wake up calls are made promptly.

-Deal with various complaints, problems, disturbances, special requests and any other issues

-Communicate clearly at all levels both verbally and in written form.

-Maximize security by performing regular checks of fire exits and by ensuring that all areas of the hotel are secured

Previous Career Summary

-2015 – 2017 Carlton Al Moaibed Hotel – Al khobar,Saudi Arabia

Sales Executive

-2013 – 2015 Allianz SNA, Insurance - Jounieh, Lebanon

Insurance Consultant

-2012 – 2013 Al Tayyar Travel Group-, Lebanon

Assistant Product Development Manage

Certifications

Online Courses in:

-Advance your Skill As a Manager ( LinkedIn & PMI )

-Coaching Skills for Leaders & Manager ( LinkedIn & PMI )

-Developing Adaptability As a Manager ( LinkedIn )

-Igniting Emotional Engagement ( LinkedIn, Hilton )

-Managing Experts ( LinkedIn, Hilton )

-Coaching Employees through Difficult Situations ( LinkedIn & PMI )

-Dealing with Difficult People in Your Office ( LinkedIn & PMI )

-How to Manage Feeling Overwhelmed ( LinkedIn & PMI )

-Creating a Communication Strategy ( LinkedIn & PMI )

-Safety & Security Induction ( LinkedIn, Hilton )

-Anti-Corruption ( LinkedIn, Hilton )

-Preventing & Reacting to active attach Situation ( LinkedIn, Hilton )

-Preventing Human Trafficking Recognizing the Signs ( LinkedIn, Hilton )

-Secrets to a Successful Transition ( LinkedIn, Hilton )

-Completion & developing Adaptability as a Manager ( LinkedIn, Hilton )

-Completion & igniting Emotional Engagement ( LinkedIn, Hilton )

-Completion & Managing High Potentials ( LinkedIn, Hilton )

-Completion & Managing High Performers ( LinkedIn, Hilton )

-Managing High Performers ( LinkedIn )

-Managing High Potentials ( LinkedIn )

-Coaching New Hires ( LinkedIn )

-Coaching Employees through Difficult Situations ( LinkedIn & PMI )

Hilton Awards:"

-Award from The Highest Department from Hilton GCC & Middle East for being top producer and top employee June 2019.

Online Hilton University:"

- Introduction to Hilton Honors points & money rewards

-Pre-arrival & guest arrival

-Technology Inspection

-Guest Assistance Overview

-Brand service standards

-SALT ( Reporting Tool Overview Recorded )

-Privacy at Hilton Worldwide

-Property Technology Inspections

-Code of Conduct

-Bed Bug Training

-Make it Right, E-learning

-Complaint Handling

-SALT ( elearning Modules of all Users )

-Asserting Yourself in the Workplace

- Guest Departure & Executive Lounge

- Hilton Generic Brand Service Standards

- Telephone handling &Reservation

Certification in Pre-Opening (2018)

Certification in Night Manager – Saudi Arabia

Certification in Assistant Product development (Travel Agency)

Education

-Arts, Sciences & Technology University Lebanon (AUL) (2011–2013)

BBA – Marketing and Advertising

-Dekwaneh Technical Institute - Dekwaneh, Lebanon (2007-2011)

Higher Technical (T.S.) – Hotel Management

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