Gail Jackson-Chapman

*** ******* ***

Covington, Ga 30016

470-***-****

ads5la@r.postjobfree.com

ads5la@r.postjobfree.com

Professional Summary:

Detail-oriented Patient Service Specialist with 15+ years of experience providing excellent customer service and professional assisting excellent at juggling multiple tasks and working under pressure. Hard-working and reliable professional with super hands-on skill sets, and consistent desire to provide optimal patient

satisfaction.

Solid medical office experience with a strong customer service background in patient registration, and office administration. During my career, I have worked in busy Pediatric, Adolescent/FamilyPlanning, Geriatric, Immunology and Cardiac clinics. Known as a reliable and creative employee who learns quickly and solves tough problems. I have developed and implemented changes in the clinical operations while ensuring quality care

Work Experience

Temp Position

Patient Registration I - Alexandria, Va

Notes:

Update patient demographics by obtaining insurance information from patients and verifying insurance information & ensure accuracy reports.

Emergency Room Registrar- St. Mary’s, Ga

Notes:

Update patient demographics by obtaining insurance information from patients and verifying insurance information & ensure accuracy reports.

Surgery Screening Assistant- Reston, Va

Notes:

Prepare, coordinate and update charts for various medical procedures

Front Office Specialist I- Jacksonville, Fl

Notes:

Front desk registration and appointment scheduling of Workers Compensation cases for employees of the City of Jacksonville.

Office Supervisor- Leonardtown, Md

Notes:

Daily direct supervision of clerical staff at four locations.

Previous Experience

Medical Office Associate: New York City Health and Hospitals Corporation

Working has clerical staff in Pediatric clinic

Medical Office Aide: New York City Health and Hospitals Corporation

My first job working in Hospital clinic

Medication Nurse: Scalabrini Villa Nursing Home, North Kingstown,.

Certified to give medication in Nursing Home

Nursing Assistant: South County Hospital, Wakefield, R.I.

Working on Med-Surgery unit

Education and Specialized Training

Queens Vocational and Technical High School

37-02 47 Avenue

Queens, New York

Medical Administrative Office Operations

College of Southern Maryland

La Plata, Maryland

Insurance Billing & Collection

Heritage Professional Education

Baltimore, Maryland

Introduction to Managed Care, Medicaid Managed Care

New York City Health and Hospitals Corporation

New York, New York

Occupational Safety and Health Administration (OSHA)

Universal Precaution Guidelines on AIDS and HIV Confidentiality Laws

New York City Health and Hospitals Corporation

New York, New York

Work Gap:

Over the years I have acted as the primary caretaker in my family. I’m grateful for having the ability to be there for my family during that time.

It was a difficult decision to take time away from working, but I always knew this would be temporary. I’m now ready to refocus on my career and return back to work.

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