Data Analyst Customer Service

INTRODUCTION:

I am a high performing sales manager in the telecommunications industry, who brings enthusiastic leadership, technical depth, a strong business focus and professional demeanor to my work. Leading a large team of field sales representatives, myself and my team have consistently exceeded sales goals, increased market share and excelled in revenue growth. Most recently in 2021-2022, my team accomplished a 73% revenue growth, the highest producer in the State of Rajasthan for my company. I lead by example and have a hands-on, collaborative management style.

EXPERIENCE:

Assistant Manager – Sales, AIRTEL, INDIA 2008 to Present

Work with drive and determination to consistently exceed sales, targets, leading by example to motivate high-achieving teams while creating team camaraderie and job satisfaction.

Inspire and motivate 78 staff members to achieve Key Performance Indicators.

Developed innovative sales strategy of client visits, by coordinating my sales teams with other departments such as customer complaints, trouble-shooting and repairs, for example, to use house calls as sales opportunities.

Improve customer satisfaction and sales through considered coordination with colleagues, enhancing overall care and service.

Interview and hire high-performing, dedicated staff members, adding team value.

Mentor less experienced staff to manage daily assignments, sales techniques, understanding customers, and boost their confidence and effectiveness.

Collaborate with senior management to plan and carry out market objectives, identify new opportunities and meet company goals.

Develop strategic and operational plans for administrative functions and daily operations.

ACHIEVEMENTS - AIRTEL:

2021-2022: Was transferred to manage the struggling Udaipur District team, historically the bottom producer in Rajasthan. Within 13 months, led my team to 73% revenue growth, highest in state of Rajasthan.

April 2021 to March 2022: Led team to productivity growth of 229%;

Led my sales team to unprecedented sales growth of Airtel Payment Bank (like Paypal) in March 2022, Starting with an average sales of 1.6 sales per team member at the beginning of the month and ending the month with an average of 23.4 sales per team member, an unprecedented productivity growth of 1500%.

February 2022, won Shoorveer 3.0 award for highest growth in the state of Rajasthan comprised of 33 sales districts.

Last six months my team ranked top in sales of all six sales zones, comprised of 33 districts.

Highest growth in Q3 and Q4 of 2021, at 80% growth.

August 2021: Led team to be the first team ever to achieve 100% sales targets for every team member in my district in sales of Direct to Home Cable Connections.

Led my team to be top sales performers for 18 days of a 72-day sales push for the entire state of Rajasthan.

2021: Star War Q2 sales contest winner. Contest of Airtel employees over the entire country of India to reactivate and sell new products to dormant/ex-customers.

2018: Led my team to achieve Best Sales Team award, Bikaner District;

2015: Awarded Top Retailer of 7 districts in Reseller Business Growth;

2013: Company roll-out of new sales strategy. My team was the only one in 140 sales teams to successfully transition with no loss in sales revenue;

2011: Top Sales Person;

2008: Appointed to Jalore District where Airtel was struggling with only 21% market share. In the three months following my appointment, the Jalore District was at the top, with 300% growth in market share and won a personal award as top salesperson in the district.

Management Information Systems (MIS) Data

I began my career with Airtel as an MIS Data Analyst responsible for obtaining raw customer call data from cell-towers to analyze customer usage patterns and produce statistical comparisons. My analysis created focused sales targets to increase existing customer use, expand customer base in established territories and target competitor markets to increase market share. This experience laid a strong foundation for a technical / statistical / behavioral understanding of the telecommunications market, territories, and customer characteristics that helped me obtain personal and leadership sales success in the following years.

Rural Sales Representative, HUTCH GROUP May 2005 – June 2007

Met and exceeded sale targets through proactive promotion and excellent customer service.

Cultivated extensive technical knowledge of product inventory to aid customers with merchandise inquiries.

Set up temporary sales structures in markets to attract new customers.

Shared new products and promotions with customer to encourage sales.

Built displays of items for special promotions and updated signs with correct pricing.

ACHIEVEMENTS – HUTCH GROUP:

2006: Award for highest revenue growth in the rural Barmer District;

2004: Award for best salesperson.

REFERENCES: References will be provided upon request.

Contact this candidate