Patient Representative Eligibility Worker

MAURICE COLVIN

818-***-**** • *.********@*****.***

DEDICATED HUMAN RESOURCES ASSISTANT

Human Resources Assistant • Office Manager • Administrative Assistant • Patient Representative HR Management • Office Management • Patient Services • Public Health Operations Improved Programs • Led Health Center • Evaluated Applications • Optimized Operations WORK EXPERIENCE

CCSF Dept. of Public Health Center, San Francisco, CA April 2018 - present Eligibility Worker, Patient Representative

● Trained and orientated new staff on office procedures, explaining medical program eligibility requirements, rules, and regulations to 80+ patients/day.

● Functioned as contact for Health Center; Registration check-in and appointment scheduling.

● Prepared patient budgets to determine eligibility, entered/retrieved data, and prepared reports using various computer systems and databases.

● Assisted patients in the completion of applications and forms and reviewed and evaluated applications for completeness and accuracy.

● Troubleshot and solved insurance issues, and maintained shared document spreadsheets. San Francisco Human Services Agency, San Francisco, CA May 2021 - Nov 2021 Senior Eligibility Worker

● Interviewed clients to acquire accurate detailed personal information, explained rules and regulations, and adhered to strict government and state regulations.

● Processed applications for public assistance and analyzed information from several sources.

● Verified information provided through databases and issued public benefits to EBT cards. CCSF Dept. of Public Health, Market Mental Health, San Francisco, CA July 2012 - April 2018 Senior Clerk, Office Manager

● Pioneered new procedures to maximize clinic operations by analyzing PDSA citywide.

● Processed expense reports, petty cash reimbursements, payroll, timekeeping, and payroll. CCSF Office of Civic Engagement, San Francisco, CA Nov 2011 - July 2012 Community Ambassador

● Assisted the public with information on various social service programs, transportation information, reporting crime, graffiti, trash clean up, and customer service to the general public. Prior Experience, San Francisco Health Service System, Senior Clerk EDUCATION

Western Governors University, Millcreek, UT In Progress Bachelor in Business Management

TECHNOLOGIES

Microsoft Word, Excel, Access, Peoplesoft, Epic, Avatar, Calwin, Outlook

Contact this candidate