GLORIA WARNER

**** ***** ****** ********, ** ****3

803-***-****

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OBJECTIVE Seeking the position of Property Manager for Columbia Housing Authority

SUMMARY

Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly way.

AA Degree (Business Management), Stayer University, Columbia, SC, 2016

Fair Housing Certification, HUD Columbia, SC, 2013

Receives 5 years pin award as a result of Excellence in Service in 2015.

Assist customers with moving in and out of apartment; renew lease, rent changes, maintenance orders, and personal issues within the security deposits

Goal oriented, high energy individual with excellent attention to detail and time management techniques

Proficient in Microsoft Office applications: Word, Excel, PowerPoint, Outlook and use of Internet

Valid South Carolina Class “D” Driver’s License and current automobile insurance

PROFESSIONAL EXPERIENCE

Columbia Housing Authority November 2015 – Present

Assistant Property Manager Reserves Apartments - Columbia, SC

Supervises 9 subordinate, instructing maintenance staff and answers questions on Section 8 Family and Section 202-8 Multi-Family properties from prospective customers.

Serves as Property Manager for reviewing new residents documents prior to move-in and orient new residents on HUD’s Certification/Recertification process.

Monitors renewals distribute and follow-up on renewal notices and adhere to HUD’s Enterprise Income Verification System (EIV) to ensure accuracy.

Ensures all proper and legal documents are received, current, accurately verified and entered into the computer from new work orders, prior to payment being processed.

Ensures all invoices received are approved, entered and paid within a timely manner. Provides recommendations on training and promote housing opportunities to the public.

Quickly complete maintenance service work order and inform maintenance team of request.

Assist staff with administrative duties; efforts includes submitting, monitoring and supports the monthly collection of Housing Assistance Payments (HAP) through HUD’s Tenant Rental Assistance Certification System (TRACS) to ensure accuracy.

Columbia Housing Authority Aug 2010 – November 2015

Administrative Assistant - Columbia, SC

Provided information and shown various apartment units that are available for rent to customers.

Ensured prospective tenants fill out applications correctly and maintain files.

Assisted customers with moving in and out of apartment; renew lease, rent changes, maintenance orders, and personal issues within the security deposits.

Visited properties and conducts interviews of prospective tenants to determine eligibility.

Accompanied prospects clients to apartments, discusses size and layout of rooms as well as completes and filed lease form or agreement and collects rental deposit.

Prepared the eviction process through the magistrate and schedule payment plan for outstanding rent balances.

Set up monthly community meetings with the residents and notify residents about upcoming pest control treatments.

Receives 5 years pin award as a result of Excellence in Service to the community.

Columbia Housing Authority February 2010 August 2010

Work Order Clerk -Columbia, SC

Informed customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

Verify residents and order information for correctness, checking it against previously obtained information to complete work request.

Handled accounts payable including: received receipts from purchasing,’ matching receipts with invoice, preparing interoffice memos for the Executive Director for approval of payment, and entered invoices into system for payment.

Created posting move-out charges to tenant accounts.

Balanced Tenant Accounts Receivable on a weekly basis and assisted with the close-out of account. Also served as back-up to the administrative assistance and received rent collections, answered phones and distributed/accepted applications as needed.

EDCATION AND TRAINING

Bachelor Degree Health Care Administrative Management, Midland Tech, Columbia, Attended

AA Degree (Business Management), Stayer University, Columbia, SC, 2016

AA Degree (General Studies), Midland Tech, Columbia, SC, Attended

Diploma Lugoff-Elgin High School, Lugoff, SC, 2007

Certificate, Customer Service Course (40 hrs.) Columbia, SC, 2007

Certificate, Public Housing Rent Calculation Course (40hrs), Columbia, SC, 2013

Certificate, Fair Housing Course (40hrs.), Columbia, SC, 2012

Certificate, Detection Bed Bug Course (8hrs), Columbia, SC 2016

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