Customer Service Billing Specialist
Resume:
Brenda Malca
Rockland Ma ****0
***********@***.***
Skills
Cap system, Epic system, Phoenix, Facs work extension Excel, Word, Access, Schedule, Powerpoint, Outlook, Microsoft office Related Experience
SEPT 2009- PRESENT
HOLLISCOBB-GRAGIL -PEMBROKE MA - PATIENT ACCOUNT REPRESENTATIVE
● Answer and respond to incoming calls providing customer service and answering inquiries
● Working through assigned queue following all HEPA guidelines to identify the responsible party for the medical expense (medical insurance, worker compensation, automobile liability
● Reach out to patients once insurance was billed in order to obtain payment due
● Created letters, invoices and other documents with diverse computer programs
● Educated patients and families on how their insurance plan works so they can have treatments
● Volunteered to assist other departments like Collections when short staffed before and during COVID-19
● Obtain payment through the responsible party to request payment in full or set up a payment plan schedule in accordance with policy guidelines.
● Process and resolve account-related correspondence including contacting Medical insurance companies to resolve disputes, insurance discrepancies, coding issues
● Fully document all communication on the account.
● Met daily call floor goals, while providing outstanding customer service
● Worked effectively with other financial departments to meet customer needs
● Manages multiple tasks or cases simultaneously without supervision JAN 2007 - 2008
KOSO AMERICA=, WEST BRIDGEWATER - CUSTOMER SERVICE
● Working to get quotes for valves and actuators, and accessories for the automation market.
● Contacting via email or phone sudamerica and USA with pricing and shipping
● Fast thinking, problem solving and effective communication required each day 2
FEB 2001- 2007
PROTOCOL INTEGRATED DIRECT MARKETING-PURCHASING MANAGER
● Purchase all materials and supplies for the facility
● Respectfully negotiate purchase price with outside vendors
● Implement the purchase order system for company wide use
● Make arrangements for transportation of samples to customers
● Coordinated request for quotes for maintenance of company facilities
● Manage voice mail for system employees
March 1997-2001
Dickinson Direct-Billing Specialist
● Prepared invoices for entry into accounting system
● Review client invoices with salesperson for billing
● Input job numbers into billing system
● Determine best pricing for client with approvals by billing manager
● Provide resolution and feedback based on analysis
● Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns, patiently and efficiently Education
UNIVERSITY OF PERU
Certificate in accounting and Administrative Science Business courses centralized in Accounting/Finance Systems Languages
Spoken, written and reading fluency in Spanish, English, and Portuguese
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