Data Entry Service Representative
Resume:
ANGEL BLEVINS
Customer Service Representative
Bucyrus, Ohio 44820
***************@*****.***
EXPERIENCE
TTEC (TeleTech) - HealthCare Solutions, Englewood, CO — Work From Home Customer Service Agent
JAN 2021 - PRESENT
● Answer live online chats to give quick answers and solve problems faster.
● Handled inbound customer chat conversations to schedule appointments for their COVID-19 vaccine.
● Responded to customer requests, o ering excellent support and tailored recommendations to address needs.
● Managed computer-based platform with multiple applications to maintain e ective communication with customers.
● Provided primary customer support to internal and external customers in a fast-paced environment.
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Entered customer interaction details in PEGA to track requests, document problems and record solutions o ered.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Assisted customers with setting or canceling appointments.
● O ering advice and assistance to customers, paying attention to special needs or wants.
● Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
● Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
● Compiled and accurately entered data for each customer encounter to record in the system.
● Input call information in South Carolina Department of Health and Environmental Control "All Calls Tracker" in Microsoft O ce forms for call tracking.
● Submitted callers information in COVID-19 Vaccine Appointment System for COVID-19 vaccine appointment scheduling.
● Acted as first point of contact and set appointments for the SKILLS
Data Entry
Customer Data Confidentiality
Responding to Di cult
Customers
Calm and Professional Under
Pressure
Understanding Customer
Needs
E cient and Detail Oriented
Patient and Empathetic
Very accurate and rapid
keyboarder
Time Management
Judgment and Decision
Making
Department of Health and Environmental Control for South Carolina residents.
● Answer phone calls and answer questions from members.
● Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
● Maintained functional and productive work spaces, prioritizing quiet atmospheres for call quality and clarity.
USA Billiards LLC, Canfield, OH — Website Editor
MAY 2017 - AUGUST 2020
● Website managing and building with WordPress.
● Add items to the website with proper descriptions and prices.
● Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
● Use computers for various applications, such as database management or word processing.
● Created targeted social media strategy to connect with existing and new customers through relevant platforms and expand influence.
● Improved website functionality by redesigning, updating and implementing products and services.
Sta ng Partners, Marion, OH — Factory Worker
JANUARY 2014 - MAY 2017
● Plan and establish a sequence of operations to fabricate and assemble parts or products and to promote e cient utilization.
● Determine setup procedures and select machine color and parts, according to specifications.
● Clean production equipment or work areas. Complete forms in accordance with company procedures.
● Inspect finished products for quality and adherence to customer specifications.
● Measure and record data associated with operating equipment. Keep production logs.
● Start up and shut down processing equipment. Monitor and adjust production processes or equipment for quality and productivity.
● Set up and verify functionality of safety equipment.
● Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.
● Calibrate or adjust equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or tape measures.
● Apply statistical methods and perform mathematical calculations to determine manufacturing processes, sta requirements, and production standards.
● Adhere to all applicable regulations, policies, and procedures for health, safety, and environmental compliance.
● Record or oversee recording of information to ensure currency of engineering drawings and documentation of production problems.
● Collect hazardous or non-hazardous waste in correctly labeled barrels or other containers and transfer them to collection areas. Job And Family Services, Mount Gilead, OH — O ce Helper FEBRUARY 2012 - OCTOBER 2012
● Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
● Process and prepare documents, such as voting forms to individuals in certain counties or districts.
Big Dogs Racing And Hobbies, Mount Vernon, OH —
Cashier
JULY 2008 - OCTOBER 2012
● Answer customers' questions, and provide information on procedures or policies.
● Issue receipts, refunds, credits, or change due to customers.
● Receive payment by cash, check, credit cards, vouchers, or automatic debits.
● Assist customers by providing information and resolving their complaints.
● Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details for complaints.
● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
● Sell tickets or other items to customers.
● Greet customers entering establishments.
● Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
● Stock shelves, and mark prices on shelves and items.
● Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
EDUCATION
Mansfield City Adult Education, Mansfield, OH — GED - High School Equivalency Diploma
MARCH 2022 - JULY 2022
Contact this candidate