ANGEL BLEVINS

Customer Service Representative

Bucyrus, Ohio 44820

419-***-****

ads5j4@r.postjobfree.com

EXPERIENCE

TTEC (TeleTech) - HealthCare Solutions, Englewood, CO — Work From Home Customer Service Agent

JAN 2021 - PRESENT

● Answer live online chats to give quick answers and solve problems faster.

● Handled inbound customer chat conversations to schedule appointments for their COVID-19 vaccine.

● Responded to customer requests, o ering excellent support and tailored recommendations to address needs.

● Managed computer-based platform with multiple applications to maintain e ective communication with customers.

● Provided primary customer support to internal and external customers in a fast-paced environment.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Entered customer interaction details in PEGA to track requests, document problems and record solutions o ered.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Assisted customers with setting or canceling appointments.

● O ering advice and assistance to customers, paying attention to special needs or wants.

● Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

● Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

● Compiled and accurately entered data for each customer encounter to record in the system.

● Input call information in South Carolina Department of Health and Environmental Control "All Calls Tracker" in Microsoft O ce forms for call tracking.

● Submitted callers information in COVID-19 Vaccine Appointment System for COVID-19 vaccine appointment scheduling.

● Acted as first point of contact and set appointments for the SKILLS

Data Entry

Customer Data Confidentiality

Responding to Di cult

Customers

Calm and Professional Under

Pressure

Understanding Customer

Needs

E cient and Detail Oriented

Patient and Empathetic

Very accurate and rapid

keyboarder

Time Management

Judgment and Decision

Making

Department of Health and Environmental Control for South Carolina residents.

● Answer phone calls and answer questions from members.

● Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.

● Maintained functional and productive work spaces, prioritizing quiet atmospheres for call quality and clarity.

USA Billiards LLC, Canfield, OH — Website Editor

MAY 2017 - AUGUST 2020

● Website managing and building with WordPress.

● Add items to the website with proper descriptions and prices.

● Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

● Use computers for various applications, such as database management or word processing.

● Created targeted social media strategy to connect with existing and new customers through relevant platforms and expand influence.

● Improved website functionality by redesigning, updating and implementing products and services.

Sta ng Partners, Marion, OH — Factory Worker

JANUARY 2014 - MAY 2017

● Plan and establish a sequence of operations to fabricate and assemble parts or products and to promote e cient utilization.

● Determine setup procedures and select machine color and parts, according to specifications.

● Clean production equipment or work areas. Complete forms in accordance with company procedures.

● Inspect finished products for quality and adherence to customer specifications.

● Measure and record data associated with operating equipment. Keep production logs.

● Start up and shut down processing equipment. Monitor and adjust production processes or equipment for quality and productivity.

● Set up and verify functionality of safety equipment.

● Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.

● Calibrate or adjust equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or tape measures.

● Apply statistical methods and perform mathematical calculations to determine manufacturing processes, sta requirements, and production standards.

● Adhere to all applicable regulations, policies, and procedures for health, safety, and environmental compliance.

● Record or oversee recording of information to ensure currency of engineering drawings and documentation of production problems.

● Collect hazardous or non-hazardous waste in correctly labeled barrels or other containers and transfer them to collection areas. Job And Family Services, Mount Gilead, OH — O ce Helper FEBRUARY 2012 - OCTOBER 2012

● Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

● Process and prepare documents, such as voting forms to individuals in certain counties or districts.

Big Dogs Racing And Hobbies, Mount Vernon, OH —

Cashier

JULY 2008 - OCTOBER 2012

● Answer customers' questions, and provide information on procedures or policies.

● Issue receipts, refunds, credits, or change due to customers.

● Receive payment by cash, check, credit cards, vouchers, or automatic debits.

● Assist customers by providing information and resolving their complaints.

● Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details for complaints.

● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

● Sell tickets or other items to customers.

● Greet customers entering establishments.

● Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

● Stock shelves, and mark prices on shelves and items.

● Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

EDUCATION

Mansfield City Adult Education, Mansfield, OH — GED - High School Equivalency Diploma

MARCH 2022 - JULY 2022

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