Telemarketing Customer Service

Dalia Hassan Rasmy

Cairo, Egypt

Tel: (***) 022*******

Mob: (012-********

E-mail: ***************@*******.***

Professional Summary

Knowledgeable professional librarian with more than 12 years of experience in the National library setting. Dedicated to serving the community by providing assistance in information retrieval and research techniques. Extensive knowledge about materials, research databases, circulation, and other aspects of archiving. Experience working with and supervising staff and supporting library operations.

EDUCATION

2004-2008 Ain Shams University

Faculty of Arts, Libraries & Information Science Dept. Technical Information Division.

Grade Grade: good

2004

Gmal abd el Nasr language school

SKILLS

· Solid organizational ability and attention to detail, allowing me to keep the library bookshelves and materials neat and orderly.

·–Committed to delivering great customer service to all library patrons when they need help with a question or assistance with a library issue.

·Computer Skills:

oVery good knowledge of IT, Win, Word, PowerPoint and Access.

oVery good knowledge of Internet, Outlook, Excel and MS Project.

oFair knowledge of c# programming language, asp.net,mvc, SQL, .

ogood knowledge Photoshop . Dreamweaver, flash .

·Language Skills:

oNative language Arabic

oVery Good command of both written and spoken English.

oFrench : fair

EXPERIENCE

From June 2015 till now head of the library department at the national archives

·Train and lead a staff in the department to help support the learning and reading goals of the local area.

·Assisted patrons by providing book recommendations based on interests, feedback, and answered questions about materials and information.

·Guided researchers who were seeking information by directing them to specific library databases, unique collections, and other reference materials.

·Acquired, catalogued, managed and issued library resources to patrons.

·Setting up the library policy for acquiring materials

·Developed new collection of library materials and replaced older publications.

·Oversaw and supervised expansion and renovation of physical facilities of public library.

·Implemented and informed library users about library’s policies and procedures.

·Instructed and assisted patrons in using library information resources, equipments and systems.

From April 2020 till June 2020 business developer at Target outsourcing .

· Identify and research potential clients

·Develop and maintain client relationships

·Coordinate with sales teams to develop mutually beneficial proposals

·Negotiate contract terms with clients and communicate with stakeholders

·Monitor project teams to ensure contracts are executed as agreed

·Gather useful information from customer and competitor data

·Make and give presentations to prospective clients and internal executives

From February 2020 till March 2020 telemarketing financial advisor at Target outsourcing.

·Offering strategic advice on products and services, such as investments, insurance coverage and debt management tools

·Securing stocks and bonds and establishing progressive savings accounts

·Performing market research to stay current with financial trends

·Preparing financial documents, such as income projections and investment reports

·Maintaining compliance with all rules and regulations in the financial industry

Identifying and pursuing potential clients to maintain a strong client base

From July 2019 till January 2020 telemarketing solar advisor at mavenpro .

·Providing customers with information about company equipment and solar systems.

·Gathering information to accurately identify the customer’s solar needs.

·Providing customers with quotes, sales orders, shipping information, and tax credit information.

·Following up on sales quotes from other members of the sales team.

·Generating potential leads for new accounts.

From October 2017 till June 2019 telemarketing healthcare advisor at centro global solutions .

·Delivering scripted talks that describe the company’s products or services

·Explaining products and product prices

·Answering customer information about products

·Obtaining customer information such as name and address for shipping products or delivering services

·Keeping track of customers that have been contacted and those who do not want to be contacted in the future

·Following up on previous customers for potential sales

·Maintaining records of customer contacts

·Completing customer surveys to obtain information about potential customers

From January 2014 till January 2015 trainer with Egyptian heritage rescue team

·Train participants how to save heritage in time of conflict and war .

·Prepare material and manuals to assist the participants .

From February 2009 till May 2015 working at the national library and archive as a librarian at the microfilm department.

·Assist visitors in finding and checking out materials

·Catalog and organize new materials

·Inspect materials for damage

·Provide technical assistance to visitors

From September 2008 to February 2009 as a librarian at Horas private school

·Select and order a wide variety of age-appropriate materials for the library, including books, audio-visual materials, and periodicals.

·Guided students who were seeking information by directing them to specific library databases, unique collections, and other reference materials.

TRAINING COURSES

Got a training at Maadi library for 3 months

Museology and conservation training program phase 1(2010)

Museology and conservation training program phase 2(2012)

Serving users

Conversational English course.

ICDL

Web development.

SQL

Web design course .

TOT

Leadership

Presentation and communication

Project management and strategic management

Cultural marketing

Introduction to cultural policy and cultural management :challenges and perspectives

Frist aid to cultural heritage in the event of disaster or conflict

QUALIFICATIONS

Strong service orientation with an ability to provide prompt, courteous, and professional service

Excellent written and verbal communication skills. Comfortable reaching out to staff members about available services

Strong time management skills with the ability to prioritize and complete multiple tasks with little supervision

Strong organizational, detail-oriented and time management skills, particularly in terms of data and document organization and filing

Ability to multi-task and manage detail

Ability to establish and maintain good working relationships with other city employees and the public

Excellent interpersonal skills and ability to work with people at every level

Excellent attention to detail

Ability to work in a fast-paced environment with demonstrated ability to prioritize multiple, competing tasks and demands

Excellent interpersonal skills with the ability to function independently and in groups, and to build and maintain relationships with partners

INTERESTS

Surfing the internet, Listening to Music, Drawing, Reading and Traveling.

PERSONAL INFORMATION

Date of Birth: 29/1/1986

Marital Status: Single

Gender: Female

Nationality : Egyptian

References Furnished Upon Request

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