Customer Service Estate Manager

Resume for Ciro B Merone

Re: Consideration for Estate Manager in Philadelphia area.

Education: Temple University-Philadelphia, PA. Bachelor of Sciences, Business Administration degree.

Work History

Continental Insurance company-NY, NY-1990 to 1994

: Investigation of insurance claims-Negotiate settlement packages- Direct responsibility to settle monetary damages-Direct responsibility law firm negotiation.

American International Group (AIG)-1994 to 1999

: Management Excess Claims Department-Investigated, Negotiated, closed claims above $2,000,000 to Catastrophic losses. Capital Paint-Benjamin Moore Franchises-Brooklyn-Staten Island, NY- 1999 to 2009

: Owner-Operator-5 store locations

: Hiring and oversight of all staff and apprentices

: Handled all taxes, accounting, payroll and general administration

: Responsible for all customer follow up and business growth

: Established new avenues of growth for locations from marketing to customer service

C & A Property Management-Philadelphia, PA-2009 to 2017

: Operations Manager-Overseeing Human Resource and Payroll department

: Managing day to day accounts receivable, accounts payable.

: Interaction with outside workforce, overseeing outside workforce on all customer contracts.

: Supervising and management of office staff and how they interact with the outside sales force. Making sure everyone has what they need to succeed in their day to day operations.

Compass point Beach Resort, Bahamas.- 2018 to Present.

: Title, General Manager.

: Perform payroll accounting, including wage calculations and payroll inquiry resolution.

: Lead all key property issues including capital projects. Customer service and refurbishment.

: Plan, forecast and execute food, liquor, wine, beer, and beverage inventory.

: Establish preventative maintenance programs, while Overseeing the actions of maintenance technicians.

: Overseeing and managing all departments and working closely with department heads on a daily basis.

: Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

All references available upon request

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