Data Entry Customer Service
Resume:
Carnetha Barron
Registered Pharmacy Technician License #28RW03752500 - Pharmscript Pharmacy
Piscataway, NJ 08854
******@*****.***
Work Experience
Registered Pharmacy Technician License #28RW03752500 Pharmscript Pharmacy - Somerset, NJ
December 2018 to Present
• Transferring prescriptions on behalf of the pharmacists through retail and compounding pharmacies for long term care facilities who have Pyxis, Nexsys, Omnicell, and First Dose Machine (FDM)
• Process orders in Framework LTC and Docutrack to ensure patients receive medications requested by physicians/nurses in a timely manner
• Follow up with nurses providing status of medication delivery, out of stock, delay
• Simultaneously utilizing multiple programs, troubleshooting with pharmacists, customer service team, coordinate with courier service
• Follow all HIPAA policies and procedures to ensure patients confidentiality Speaker Bureau Event Coordinator
Sudler&Hennesey - Township of Warren, NJ
January 2016 to March 2017
• Acted as a liaison with Pharmaceutical Sales Representative and Physician Speakers to plan, organize and execute all tasks for successful lecture programs throughout the U.S.
• Provided Sales Representatives with detailed information in regard to their programs, venues, menu, budget details, invites, contracts, AV equipment, speaker flight and car service information
• Followed up with Sales Representatives for sign in sheets to ensure all guests were accounted for and the budget was met according to the contract
• Utilized database for initiating and tracking progress of each program and maintained organized program records, including collection of receipts from venues and expense forms from speakers for reconciliation
• Maintained knowledge of HIPAA policies and procedures within the pharmaceutical industry Customer Service Support Specialist
Sanofi Pharmaceuticals - Bridgewater, NJ
September 2014 to December 2015
Contractor)
• Acted as a contact for customers via multiple contact center channels (phone, fax, email)
• Managed customer inquiries within established policies, procedures, standards, and workflows
• Maintained a high knowledge of products, policies (HIPAA), procedures, contacts, and the pharmaceutical industry
• Demonstrated corporate values on a consistent basis
• Prepared for yearly audit update and modify employees training records hard copies/spreadsheets also ad hoc projects as instructed
Customer Care Administrator
Cegedim - Bedminster, NJ
June 2014 to August 2014
Contractor)
• Assisted Pharmacist with co pay card process for approval and accuracy
• Handled incoming calls from healthcare professionals and consumers
• Maintained knowledge of co pay card changes and processes
• Attended team meetings and provided input and opinions
• General faxing, copying, filing, ad-hoc projects Customer Service Representative
Inventiv Health - Somerset, NJ
January 2012 to September 2013
• Handled incoming calls from patients in response to communication from pharmaceutical client
• Processed patient assistance program applications for approval, rejection, denial
• Worked within a team environment responsible for completion of daily assignments
• Performed special assignments and participate in frequent team meetings with management
• Completed clerical duties; filing, heavy data entry, faxing of program correspondence
• Provided follow up calls to customers ensuring medications were received in a timely manner Customer Service Art Processing Specialist
MJ Soffe - Fayetteville, NC
May 2010 to August 2011
• Researched customer order requests and submitted art concepts for approval
• Configured art for retail stores extensive data entry
• Maintained information for updated, new and future clothing lines
• Assisted sales representatives and customers with order issues thru completion
• Monitored and worked on various reports to ensure accurate and complete art work for shipping Census Enumerator
US Census Bureau
April 2010 to August 2010
• Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews
• Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms
• Complied with accuracy standards while maintaining high production rates
• Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties
• Met daily with supervisor to review and submit work, and receive additional instructions Education
Diploma
Piscataway High School - Piscataway, NJ
Administrative Assistant
Lincoln Institute - Edison, NJ
Phlebotomist
Fayetteville Community College - Fayetteville, NC
Skills
Typing (10+ years), Excel (10+ years), Microsoft word (10+ years), Word (10+ years), Pharmacy, Customer Service, Outlook, Pharmacy, Outlook, Cash Handling, Data Entry, Customer Service Certifications/Licenses
Phlebotomist
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