Customer Service Operations Manager
Resume:
Operations manager who has almost ** years experience working in a managerial role in various workplace environments. I have experience working with my hands and making sure that perfection is achieved every time. Each job opportunity I have had has taught me to strive for excellence while multitasking and working to meet any deadlines put forth. Along with my experience, I bring a strong work ethic and a positivity that promotes a safe and efficient workplace environment. Given the opportunity, my addition to a team will beneficial for all those involved.
Professional Experience
October 2016 - August
2022
Operations manager FedEx Ground
- Promote a safe and inclusive workplace environment through positive reinforcement
- Assign employees daily tasks and observe productivity against standard metrics
- Communicate with multiple departments to ensure a productive sort that meets delivery deadlines
- Receive and inspect trailers to prepare for loading packages
- Dispatch trailers for delivery according to linehaul cut times
- Resolve employee scheduling and attendance issues through one on one mentoring
- Gauge daily productivity by creating standard metric reports and sharing with management May 2010 - December
2016
Assistant Manager Red Robin
- Receive and inspect all produce deliveries to ensure quality meets standards
- Create preparation par lists for products according to projected business flow
- Conduct twice daily line checks for product quality and usage
- Assign employees daily tasks and station, scheduling employees to cover operational needs
- Resolve customer service issues efficiently and effectively through positive interactions
- Address employee productivity and attendance issues by way of one one one mentoring
- Complete opening and closing procedures for restaurant April 2007 - May 2010 Quality Assurance Manager The Elephant Bar
- Receive and inspect all food and produce deliveries to ensure quality
- Create preparation par lists for the kitchen based on projected business flow
- Schedule employees so that operational needs are met
- Address employee attendance and productivity issues by way of one-on-one mentoring
- Produce high quality food and beverages according to standards
- Resolve employee and customer service issues in an efficient and effective manner
- Promote a safe and inclusive workplace environment through positivity and encouragement March 2007 - December
2016
Owner/operator Steele Floors
- All aspects of flooring installation, including training installers - Scheduling jobs to ensure work is steady
- Creating invoices using Microsoft Excel
- Resolve any customer service issues
February 1998 - March
2007
Journeyman flooring installer Floors Unlimited
- Loading new materials into van and preparing for the job by double checking supplies for accuracy - Install various types of flooring according to product installation guidelines
- Move/handle furniture as necessary
- Address customer service issues as necessary
Education
January 2014 - June
2018
Bachelors Degree in English American Public University at Charles Town, WV American Public University offered me an opportunity to obtain my degree through online classes that allowed me to work a full time job while taking care of my two kids and an ex-wife battling cancer. Though my main field of study focused on various aspects of the Englist languag, my courses also taught me about communication. Key Skills
JS JOSHUA STEELE
Operations manager
911 Taft Avenue
Tracy, California, 95376
**********@*****.***
Microsoft Office - including Word and Excel
Communication
Multitasking
Zebra RF Scanner technology
CPR Certified
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