Process Assistant Customer Service

PROFESSIONAL SUMMARY

Process Associate experienced in identifying and coordinating

process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced [Software] proficiency and demonstrated skill managing and driving multiple projects with minimal supervision. WORK HISTORY

Process Assistant, 08/2020 - Current

Amazon, Bessemer, AL

Store Manager, 11/2013 - 10/2020

Little Caesars, Woodstock, AL

EDUCATION

Associate of Applied Science, Pre-Nursing

Jefferson State Community College - Birmingham, AL Started College in 2020.

West Blocton, AL 35184

205-***-****

**********@*****.***

SKILLS

KRISTEN NEWTON

Maintained working knowledge of latest industry techniques, methods and equipment.

•

Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.

•

Conducted training and change management processes to improve operations.

•

Determined and recommended methods to address improvement opportunities.

•

Managed inventory control, cash control and store opening and closing procedures.

•

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

•

• Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

•

• Quality Standards Adherence

• Process Improvement Initia

• Employee Performance Reviews

• Production Deadline Management

• Closing Procedures

Multitasking and Time

Management

•

• Computers and Technology

• Financial Transactions

• Operational Standards

• Maintaining Clean Work Areas

• Supply Inventory Control

• Loss Prevention Strategies

• Order Preparation

• Business Controls

• Financial Compliance

• Production Work

• Cash Drawer Management

• Hazardous Materials

• Employee Communications

• Safety Awareness

• Inventory Audits

• Administrative Duties

• Collections and Invoice Processing

• Shipping Containers

Contact this candidate