Medical biller/customer service representative

CHARLENE BENITEZ

MEDICAL COLLECTOR/BILLER

Imperial Beach, CA 91932 *******************@*****.*** 213-***-****

MANAGEMENT

• Managing billing and collection procedures & medical records. I am skilled in many areas of billing and collection tactics. I am experienced in ICD 9, 10 & CPT coding, clean claim submissions, posting of charges & payments, collections, follow up, EMR EHR knowledge. In addition I am familiar with all PPO, HMO, Third party and government funded programs such as Medicare, Medi-cal & Administration.

Authorized to work in the US for any employer

WORK EXPERIENCE

BILLER/COLLECTOR

Dr Chen - Los Angeles, CA November 2019 to 03/2020

. Follow up and collections.

. Appeals process & follow-up.

. Insurance verification

. Data entry

. Patient and Insurance company calls.

. Authorizations

COLLECTOR DME

Special Care/San Diego, CA

January 2017 to April 2017

Submit claims electronically for Tricare

. Follow up on accounts

. Collections

. Patient calls

. Insurance verification

. Post payments and charges

SURGERY SCHEDULER/BILLER

Venus Women’s Health/Vista, CA. August 2015 to December 2016

. Scheduled all physician's surgeries.

. Scheduled all pre-op and lab tests.

. Gave and counseled patients instructions for their surgical procedure.

MEDICAL COLLECTOR/BILLER SPECIALIST (Temp position)

Accuhealth/Dallas, TX August 2014 to June 2015 . . Collections and AR report.

. Billing, entering charges.

. Posting payments

. Schedule all surgeries and procedures.

ASST MANAGER/BILLER

Chula Vista Sports Medicine/ Chula Vista, CA.

January 2009 to February 2013

. Billing

. Collections

. Credentialing

. Obtaining prior authorization.

. Medical records

MEDICAL SECRETARY

Dr. Herbst/ Vista, CA.

January 2003 to November 2008

. Appointment scheduling . Insurance verification's

. Billing

. Collections

. Follow up

. Room patient’s

. Vitals

REFERRALS COORDINATOR

Cardiology Medical Group/ San Diego CA.

April 1994 to June 2002

. Obtain and submit referrals and authorizations with various managed care systems

. Followed up on authorization requests

. Counseled patients for procedures and gave them instructions to take home

. Called in prescriptions

. Verified Insurances

. Schedule appointments

BILLER/COLLECTOR

OB Medical Group/ San Diego, CA.

January 1990 to January 1994

. Billing

. Collections

. 1st, 2nd & 3rd Level appeals process

. Posting charges and payments

. Patient and Insurance calls

. Schedule procedures and surgeries

PATIENT REP II

Children’s Hospital/San Diego, CA. 1988 to 1990

. Assigned patients to government funded programs

. Data Entry

. Verified insurances and eligibility

. Appeals

. Follow-up & Collections

. Insurance verification

. Credentialing

TECHNOLOGY SUMMARY

. Medical Manager . Practice Fusion Quick . . Office Ally books, MS . . . . Quick books Office . . . . Word, Excel & power point

EDUCATION

DIPLOMA in Medical Office Management & Administration

PACIFIC COLLEGE OF MEDCAL & DENTAL CAREERS

June 1988

DIPLOMA

GARFIELD HIGH SCHOOL

June 1979

SKILLS

•ICD 10 (1 year)

•ICD 9 (10+ years)

•Medical insurance (10+ years)

•Medical terminology (10+ years)

•MULTILINE (10+ years)

•Call Center (10+ years)

•Urinalysis

•HHA

•Medical Billing (10+ years) Surgery scheduling

ASSESSMENTS

Medical Billing — Proficient

September 2019

Understanding the procedures and forms used for medical billing.

Full results: https://share.indeedassessments.com/share_to_profile/ 55e7c904ed95ccffdfec33fd91acb2e2eed53dc074545cb7

Verbal Communication — Proficient

August 2019

Speaking clearly, correctly, and concisely.

Full results: https://share.indeedassessments.com/share_to_profile/ dad58a1a9ea59c8f4845dbabd11da125eed53dc074545cb7

Reliability/Proficient

November 2019

Tendency to be dependable and come to work.

Full results: https://share.indeedassessments.com/share_to_profile/ 457a55d0ed995e52fb9e8e39c243a0b6eed53dc074545cb7

Medical Billing — Proficient

August 2019

Understanding the procedures and forms used for medical billing. Full results: https://share.indeedassessments.com/share_to_profile/ eea22bdc0adf0bf46325a2d4d5d139abeed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

ADDITIONAL INFORMATION

KEY SKILLS

•ICD 9, 10 & Medical terminology

•Knowledge of all Medical insurances

•Excellent interpersonal skills

•Various practice management skills

•Excellent and professional phone skills

•Knowledge of EOB's, posting payments and charges

Contact this candidate