Manager Rn Field Nurse

Pamela F. Herring, BSN, RN

Bessemer, AL • 205-***-**** • ******@***.***

Accomplished professional with clinical experience in hospitals, including, inbound/inpatient, intensive care unit, surgical intensive care unit, medical intensive care unit, cardiac intensive care unit, case management, with leadership roles as a Charge Nurse. Outbound services, includes but not limited to, home health(supervisor/HCHB), hospice (Home Care Home Base), GI, dermatology, surgery, ophthalmology, pain management, utilization review (using InterQual), document reviews/audits (QA), triage, and extensive infusion therapies. Assessing patient and their ongoing care needs, in all systems, musculoskeletal, pulmonary, cardiovascular, etc. Follow company policy and procedures/programs. Guaranteed high standards of culturally competent care for diverse populations. Motivated patient advocate, driving top quality, and safe patient care. Quick learner and enjoy learning new skills.

AREAS OF EXPERTISE

Utilization Management, Review/Chart Audits Pre-auth clinical review for medical/surgical

Case Management/Care Manager requests, used InterQual.

Nursing Education/Patient Safety focus • Supervisory/Leadership/team building

Clinical Works/Critical Care/Manage Care Skills • Recruiting, Retention, Termination

Microsoft Office Suite, CPR+, Epic, OPex, Electronic Medical Records

Telephonic/Nurse Case Manager Skills/Discharge planning • Medicare/Medicaid, commercial

Microsoft Teams, SharePoint, Power Point, Excel (Knowledge, and experience)

Knowledge of local regulations

Knowledge of Quality Assurance Relationship building

Patient, family, and staff education/training (on-site/Virtual)

PROFESSIONAL EXPERIENCE

OptumRx UnitedHealth Group August 2018 – August 2022 Sr. RN Clinical Admin. Coordinator

Post-acquisition of Diplomat Infusion Pharmacy in 2020, continued delivering specialty infusion therapy services for acute and chronically ill patients.

Placing, and performing site care for ports, using sterile techniques, PIVs, and PICC Lines.

Provided Education/training to patients, family members and staff.

Performed IV administration of various IVIG's, SCIG's, Remicade, Iron, Alpha1 therapies, and other treatments.

Actively collaborate across our network with sales, physicians, clinic and hospital administrators, and pharmacy supply chain to align expectations and generate referrals.

Trained and educated patients and nurses regarding the use of access devices and IV therapies, including intravenous immunoglobulin (IVIG) and antibiotics. Accountable for nursing schedules.

Accountable for patients from Intake to discharge from Optum Specialty Pharmacy services.

Liaison for services of home health/hospice, case managers, social workers, and physicians.

Assisted in ACHC nurse accreditation process and regulatory compliance

Aided in onboarding new nurses.

Diplomat Specialty Pharmacy August 2018 – August 2020 RN Field Nurse RN Clinical Coordinator, 2018 – 2020

Acquired by OptumRx infusion 7/2020

Started as a field nurse administering IVIG, SCIG, Alpha1 therapies, Remicade, teaching administration of Factor to newly diagnosed Hemophilia patients, and acute patient.

Experienced in mixing, pooling, and reconstituting the above therapies.

Assessed, and monitored patients through therapy administration.

Accessed ports using sterile technique, PIVs, and PICC Lines.

Pamela F. Herring, BSN, RN ******@***.*** Page Two

Provided Administration of a variety of IVIG, SCIG, Remicade, and Alpha1 therapies

Diplomat

New Role RN Clinical Coordinator, 02/2019

Coordinated 400-500 patients across the East and West regions.

Coordinated patients from Intake to discharge from Diplomat Specialty Pharmacy services.

Provided timely reviews of care plans.

Secured nursing for cleared patients.

Troubleshot issues from patients and/or nurses.

Ensured open communication with patient shipping pharmacies, field nurses, nursing agencies, intake, reimbursement teams, and other teams involved in patient care and coordination.

Princeton Medical Center August 2017 – August 2018

Case Manager RN

Ensured that patients were admitted and transitioned to the appropriate level of care.

Had an effective plan of care and receiving prescribed treatment.

Prepared for services and plans needed during and after their stay.

Completed medical assessments, medication reconciliations, care plans and care coordination for patients’ hospital stay and post hospitalizations.

Used InterQual guidelines to work with physicians to discharge patients not meeting inpatient criteria.

Callahan Eye Foundation OR RN Circulator Nurse October 2016 – August 2017

RN Circulator for 17 Operating Rooms in a variety of surgeries such as Plastics, ENT, Dermatology, and Ophthalmology.

Verified patient preps patient; using sterile technique cleans the surgical area.

Placed patient in the correct position.

Documentation in EMR/Meditech.

Prepared MD requested medication needed in surgery (blocks, end injections, IV antibiotics, etc.).

Assisted MD with blocks.

Barnes HealthCare Services, (Remote) Account Manager Director/Field Nurse March 2014 – October 2016

Provided effective marketing and education to discharge planners, social workers, case managers, and physicians Barnes chronic care/disease state management programs through lunch/dinner in-services and appointments. Coordinate patient discharges from hospital/ short-term care (STC)/ long-term care (LTC) facilities to home.

Played an integral role in obtaining patient insurance authorizations and precertification's.

Keenly examined patient clinical history, laboratories, and diagnostic services for infusion, respiratory and nutritional qualifications.

Prepared and submitted clinical outcomes report along with infection control report to medical doctors, social workers, case managers, and discharge planners.

Administered IV therapies to patients when needed

Omni Care Specialty Pharmacy June 2013 – March 2014

Corporate Registered Nurse, Regional Infusion Educator

Efficiently provided informative classes for licensed practical nurses (LPNs) and registered nurses (RNs) within contracted LTC/STC facilities.

Provided education of essentials of Infusion Therapy, Teaching policy/procedures, Joint Commission on Accreditation of Healthcare Organizations (JACHO), ACHC and Infusion Nurse Society INS regulations.

Pamela F. Herring, BSN, RN ******@***.*** Page Three

Taught courses on: Total Parenteral Nutrition (TPN) Hypodermoclysis Central Venous Access Devices (CVAD) and CVAD Removal-1 hour class.

Olympus of America, Remote 09/2011 –06/ 2013

RN - Clinical Endo Therapy Specialist

Gained comprehensive knowledge of Olympus DME products for gastrointestinal endoscopic retrograde cholangial- pancreatography (GI ERCP) and endoscopic ultrasound (EUS) procedures.

Played an integral role in conducting in-service and demonstrations to GI physicians, nurses,and staff on Olympus product lines in procedures rooms, GI laboratory, bedside, and operating room (OR).

EARLIER CAREER

Amedisys Hospice Coram Specialty Infusion Pharmacy Care First Home Health and Hospice Brookwood Medical Center University of Alabama at Birmingham

Baptist Health System (Montclair Hospital) Alabama Gastroenterology Assoc.

Portamedic – Hartsdale, NY and Hoover, AL Urbane Reassurance, Tarrytown, NY Meditech Urgent Care, Thornwood, NY

EDUCATION LICENSE

Master of Science in Nursing, Chamberlain College of Nursing, In progress/graduate end of 2022

Bachelor of Science in Nursing, Chamberlain College of Nursing

Alabama Board of Nursing, Compact AL Nursing, License # 1-103484

HONORS PROFESSIONAL AFFILIATIONS

Honors/Awards

Recognized for assisting with the smooth transition in acquisition from Diplomat Specialty Infusion Pharmacy to Optum Specialty Infusion Pharmacy, 2020

Ruby Leadership award issued by OptumRx Infusion Pharmacy, 2021 BRAVO awards for Leadership and Teamwork with Optum 2021

Professional Affiliations

Infusion Nursing Society American Nurse’s Assoc. National Nursing Society

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