Officer Assistant Customer Service

ANGIE DANNENMANN

VANCOUVER, WA 360-***-**** *.**********@*****.***

Expertise in strategic business development, marketing solutions & implementation Administrative Strategies Continuous Improvements Collaborative Relationships Hardworking professional with 18 years of experience. I am instrumental in building relationships and maintaining connections with proven success in establishing loyalty and trust. Exceptional abilities in problem solving and prioritizing simultaneous tasks with my superior work ethic and desire to contribute to a growing team. Seek to leverage resourcefulness, critical thinking skills, and utilize my personal attributes, such as dedication, meeting goals, creativity, and ability to follow through.

AREAS OF KEY EMPHASIS

Energetic Customer Service Dynamic Leadership Client Driven

Excellent Time Management Persuasive Presentations Agenda & Schedule Planning

Cross-Functional Collaboration

Communications Skills

Team Development & Training

Confidentiality & Compliance

Problem Resolution

Data Integrity

Technological Proficiency: MS Office Suite, MS Team, MS SharePoint, Zoom, Encompass, Buffini and Mortgage Returns. PROFESSIONAL EXPERIENCE

SUMMIT MORTGAGE – Vancouver, WA 2011 - 2022

LOANSTAR/CALIBER HOME LOANS – Vancouver, WA

PENRITH HOME LOANS – Vancouver, WA

Licensed Production Manager/Loan Officer Assistant Loan officer assistant roles & responsibilities serve as an ongoing point of contact for clients helping them collect required information and complete any necessary documents through the loan process. Assist and coordinate internal parties involved in the loan application process including mortgage loan officers, processors, underwriters, real estate agents and title companies.

Verified and examined information and accuracy of loan applications.

Submitted loan applications with recommendation for underwriting.

Interviewed loan applicants to obtain personal data and to assist in completing applications.

Marketing outreach & pipeline manager.

Accept and review loan applications.

Answer clients’ questions.

File necessary paperwork.

Make initial contact and follow up with potential clients.

Manage closing paperwork and ensure proper filing.

Review delinquent accounts and attempt to collect debts.

Perform general office administration duties.

COLUMBIA TITLE – Vancouver, WA 2007 - 2009

Marketing/Business Development

Experience in business development, key accounts management, and strategic relationship development. Proven history of driving significant revenue growth and profitability within highly competitive markets.

Arranged in-person meetings and visited with clients to improve success of sales and expansion for business growth.

Represented brand during special events to develop strong relationships with clients to grow business networks.

Built and maintained relationships with key contacts and potential clients, consulting companies and partners to achieve new opportunities.

Research the latest in the business industry and creating new opportunities to expand business.

Strong understanding of company products or services as well as business position and competition to keep business competitive.

Provided market intelligence and feedback to regional teams on the market, industry, and competitors’ developments.

ANGIE DANNENMAN P a g e 2

EDUCATION & CREDENTIALS

BATTLE GROUND HIGH SCHOOL – Diploma

NATIONWIDE MORTGAGE LICENSE SYSTEM – Licensed NMLS #754388 CONTINUED LENDING/COMPLIANCE/ETHNICITY EDUCATION – Certification (Annual)

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