Customer Service Rep

Marci Morrow

**** ******* **. ****** **** ***** * 419-***-**** * ***************@*****.***

SUMMARY OF QUALIFICATIONS

Team Player Detail Oriented Professional Customer Service Active Listener Critical Thinker Responsible Time Management Independent Worker Friendly Personality Outstanding Leadership Skills

SKILL PROFILE

Leasing Agent

● Direct collections of monthly assessments, rental fees, and deposits, payment and incurred operating expenses.

● Meet with prospective tenants to show properties, explain terms of lease agreement.

● Prepared detailed budgets and financial reports for properties.

● Increased community occupancy from 35% to 100%.

● Prepare rental forms, obtaining customer signatures and other information. Customer Service Rep.

● Conferred with customers by telephone or in person to provide information regarding services or accounts and obtain details of complaints.

● Solicited sales of new or additional services and products.

● Referred unresolved customer grievances to designated departments for further investigation.

● Contacted customers to respond to inquiries or to notify them of changes in specials investigation results or any planned adjustments.

● Greeted customers and discussed the type, quality and quantity of space sought for rental. WORK EXPERIENCE

Park Terrace Apt. Leasing Agent

Toledo Ohio 2015- March 2022

As the only leasing agent for over 200 units I successfully increased occupancy from 73% to 100% within 6 months exceeding expectations and securing an award for outstanding customer service.

Treecrest Apt. 2002- 2007 Assistant Prop. Manager Decatur Ga. Miracle Manor 2007- 2009 Leasing Agent Toledo, OH

Instant tax Service 2009-2013 Customer Service Rep. Toledo, OH EDUCATION

Norcross High School Norcross, Ga. Diploma

Davis Community College Toledo, OH. Currently Enrolled

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