DATA ENTRY/ADMINISTRATION

HIGHLIGHTS OF QUALIFICATION

Over 2 years’ experience performing reception, administrative and data entry duties

Strong skills in customer service and interacting with diverse population courteously

Excellent customer services skills demonstrated through on going interaction with clients on the phone and in person

Handled client complaints in a courteous and professional manner

Excellent organization, time management, attention to detail and teamwork abilities

Punctual, reliable, enthusiastic and can work independently with minimal supervision

Ability to conduct community outreach and translation

Multilingual English, Arabic and Somali

Proficient in MS Word, MS Excel, MS Access, MS PowerPoint and Email applications

Strong keyboarding skills; 60 WPM

SKILLS & EXPERIENCE

Reception/Front Desk

Acted as the front face of the organization greeting clients and staff as they entered

Explained services/resources to clients, answered various inquiries

Maintained reception area and boardrooms to ensure they are clean and ready for use

Assigned clients to computers and phones

Promoted company services and provided valuable information to prospective clients

Coordinated all office duties such as faxes, and maintaining office supplies

Signed up clients for programs taking place each day of the week

Forwarded incoming general e-mails and voicemails to appropriate staff member

Registered clients into organization database system

Recorded minutes during staff meeting

Administration/Data Entry

Demonstrated leadership skills on organizing activities for community youth, children and seniors

Performed data entry for various programs in Syme-Woolner Neighbourhood and Family Centre

Registered clients into organization system

Entered client information and statistics into company database

Provided staff with statistics for the programs they run

Created ID cards for clients

Covered reception duties on a needed bases

Created database on excel for programs to store data (programs and income-tax spreadsheets)

Managed emails and storage supplies/inventory

Booked upcoming appointments for clients

Updated and ensured accuracy of organization's databases

Organized event planning for Annual General Meetings and holiday decorating within the office

Program Coordinator

Preformed outreach for nutrition programs and getting clients to join in on the programs

Managed bus tokens and provided snacks for clients

Provided supervision when program was running and ensuring all supplies are stored and locked away after completion

Translation/Interpretation

Translated literature on breast cancer from English to Somali

Outreached, demonstrated, provided brochures and encouraged women on necessity for mammograms

Presented workshops on breast cancer in both English and Somali

Responded to clients in friendly and professional manner

EMPLOYMENT HISTORY

Date Entry Clerk/Admin Assistant Syme-Woolner Neighbourhood & Family Centre 2016-2017

Program Coordinator Syme-Woolner Neighborhood & Family Centre 2017

Front Desk/ Reception (Placement), Syme-Woolner Neighborhood & Family Centre 2012

Translation and Interpretation, Public Health Civic Center 2011

Administrative Assistant (Volunteering), Upwood Park Co-op Building 2007 – 2009

EDUCATION

Diploma, Humber College, Toronto, ON 2017

OSSD, Weston Collegiate Institute, Toronto, ON 2009

Contact this candidate