Customer Service Virtual
Resume:
Cover Letter
Michelle A Moeller
************@***.***
Dear Sir/Ma’am,
Request consideration for open positions within your company for which you believe I would be qualified based on my background and experience. In my personal and professional life, I push to not only meet expectations but to exceed them. If given the opportunity you will find that I am a dedicated, hardworking and loyal employee who will prove to be an invaluable asset to your organization.
Summary of Experience:
- Business Administration and Customer Service
- Federal Government (Gov.) Acquisition Program Management to include Scheduling & Budget
- Gov’t Graphics & Design
- Information Technology (IT) Field
- Acquisition Security Management & Strategic Planning
- Human Resources
- Full Charge Bookkeeping
- Accounting and Travel Coordination/Booking
- Well versed in the latest Computer Software (SW):
- Microsoft PowerPoint, Excel, Word, Access, Outlook
- Adobe Photoshop, Illustrator, InDesign, Premier, Acrobat, and SharePoint Employed as a contract employee at Eglin Air Force Base in Florida for 15 years, in positions of various degrees of responsibility. My long-held position as an Acquisition Project Specialist
(APS) Level IV was eliminated, along with the entire staff, due to Department of Defense budget cuts. In that position, I performed as the director’s executive in addition to fulfilling the duties and responsibilities of my DoD support contract position, until the position of “Exec” was reclassified and converted to a Government Civil Service position. My position in 2013 as a Financial Advisor was terminated due to medical issues that had kept me from working until recently. Due to a weakened immune system, I was unable to spend extended periods of time around crowds on a daily basis. Since then, my health has notably improved and I have recently worked my way back into the workforce with work from home positions but feel I am ready to take the next leap of fully immersing myself into the workforce once again. Thank you for your time and consideration. Please feel free to contact me if you have questions, concerns, or need any additional information. Very Respectfully,
Michelle A. Moeller
Name: Michelle A. Moeller
Address: 2822 Atoka Trail, Crestview, FL 32539
Phone and Email: 850-***-**** ************@***.*** Education: A.A., Accounting, Northwest Florida State College, Niceville, FL: 1993 Summary of Aggregate Experience:
* 27 years - Business Administration and Customer Service
* 15 years - Government (Gov.) Graphics & Design
* 15 years - Gov. Acquisition Program Management to include Scheduling & Budget
* 11 years - Information Technology (IT) field
* 5 years - Acquisition Security Management & Strategic Panning
* 5 years - Human Resources
* 5 years - Full Charge Bookkeeping
* 5 years - Accounting and Travel Coordination/Booking
* Well Versed in Computer Software (SW):
- Microsoft PowerPoint, Excel, Word, Access, Outlook
- Adobe Photoshop, Illustrator, InDesign, Premier, Acrobat, and SharePoint Positions:
July 2022 – Present; Customer Service Rep (Remote); AT&T; Orlando FL. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and virtual customer contacts while working remotely from home. Coordinates with all sales channels for retention efforts on existing customer base. May sell products and services offered by the Company. May help collect past due balances. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management. October 2021 - Present; Travel Agent (Remote); Destinations to Explore; Orlando FL. Responsible for creating and booking travel itineraries for clients. Use networking and marketing to establish connections with clients. Offer advice to clients on destinations. Follow up with clients about travel plans and make adjustments as needed, including coordinating with the client’s point of contact as the event approaches. Research fare and schedule information. Describe trips to clients and give details on any documents required, such as passports or visas. Make alternative arrangements if changes arise before or during the trip. Provide any and all relevant information, brochures and publications (guides, local customs, maps, regulations, events) to travelers.
July 2012 - June 2013; Financial Advisor Assistant; First City Bank; Fort Walton Beach FL. Provided support to the senior financial planner of a wealth management office. Explained and documented for clients the types of products and services that were to be provided. Administered client interviews and follow-up activities, including feedback procedures and referencing. Assisted in obtaining prospect information and prepared forms or agreements to complete sales. Provided banking services which related to the sales to the clients. Built and maintained client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis. Communicated with clients in person, in writing, and over the telephone. Developed processes and systems to organize and track multiple detailed tasks and improve office functioning. Managed assignments with frequently changing priorities and deadlines in a fast-paced environment.
July 2008 - June 2012; Acquisition Project Specialist (APS) 4; Business Technology and Systems
(BTAS)/Oasis Systems Inc; Eglin AFB FL. Security Clearance held - Secret. Was responsible for providing Acquisition Project Management support to the USAF, Air Armament Center’s (AAC) Senior Management (i.e., Commander, Vice Commander, Executive Director, Chief of Staff, Chiefs of the Commander’s Action Group and the Program Execution Group, the Eglin Protocol Office and the Plans and Programs Director) in the areas of acquisition policy, strategic planning, transformation initiatives, divestiture, process improvement, and special projects. Provided research, documentation, coordination and oversight in the development of many Center level plans. Also performed research and coordination in support of the exploration of new mission areas, including defining scope and identifying problems for investigation. Was responsible for developing and maintaining databases, and generating and analyzing reports. Applied extensive and diverse knowledge to strategic problems requiring independent decisions. Developed and coordinated recommendations to improve processes associated with planning and execution activities.
March 2004 - July 2008; Information Technology Specialist (ITS) 3; COLSA Corp/Madison Research Corp (MRC); Eglin AFB FL. Security Clearance held - Secret. Performed all tasks required of a Level 1 and 2 Illustrator for Titan Corp. In addition, applied acquisition management expertise to make independent, innovative recommendations to support Project Leader’s decisions impacting performance and executability of the acquisition or special projects. Assisted in drafting directorate correspondence, updating directorate accountability information, drafting and developing point papers, letters, and reports. Due to a cut back of workload, I personally sought out additional work. This work included: primary liaison between the organization and IT support contractor, providing technical support for software application problems and performing minor computer hardware and software maintenance. Met and worked with other government, military and civilian agencies for project planning and implementation of IT requirements. Provided the 308th ARSG (Long Range Systems Group) with illustration/graphics support for tasks involving the development of marketing material production, general pre-press graphics design, multimedia presentations, and illustrations for use by the Group for both government and public information. Worked independently where personal acquisition knowledge, judgment and initiative are relied upon to make decisions regarding matters in execution of required tasks.
June 2000 - March 2004; Illustrator Level 1/Level 2; Titan Corp, Eglin AFB FL. Security Clearance held - Secret. Performed all tasks required of a Level 2 Information Technology Specialist. In addition, utilized computer hardware and software expertise to develop technical illustrations and web design as required by the government customer. Maintained up to date knowledge of technical illustrating and the skills necessary to prepare artistic renderings of equipment and facilities at EAFB. Provided technical assistance and guidance as required and scheduled and monitored illustration tasks. Required to apply extensive and diverse knowledge to make independent decisions. July 1997 - June 2000; Information Technology Specialist (ITS) 2; Semcor Inc, Eglin AFB FL. Security Clearance Held - Secret. Utilized computer hardware and software expertise to establish and maintain government computer capabilities. Applied knowledge of software operating systems, information technology, commercial software products, and computer peripherals in support of the government customer on a daily basis. Developed and updated documentation, user handbooks, and other training aids. Performed database design, implementation, and maintenance. Participated in audits for government-classified holdings to ensure proper accountability. Required to work independently on tasks and to exercise reasonable judgment in the execution of tasks and the selection of alternatives. Additional work history available upon request.
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