Medical Billing Customer Service

JEANNE FANNIN

**** ***** ********, ****** *****, SC 29566 · 843-***-****

**************.**@*****.***

EXPERIENCE

APRIL 2019 – JANUARY 2021

FIELD ADVISOR, Biden presidential campaign

Design or produce materials such as posters, websites, or newsletters to promote, market or advertise fundraising events. Write and send letters of thanks to donors. Attend events, meetings, or conferences to promote organizational goals.

AUGUST 2011 – PRESENT

TRAVEL AGENT, JJ TRAVEL AGENCY

Plan, describe, and arrange various destinations, modes of transportation, accommodations, and financial considerations for customers for their travel options. Book, compute the cost of travel, plan, describe, and arrange promotional travel incentives. Work with numerous vendors to find the best offers for my customers. Collect all payments.

MAY 2021 -JUNE 2021

VIRTUAL PROCTOR, SYKES-TEMPORARY POSITION/VIP SPORTING EVENT COVID TESTS

Execute COVID-19 testing on live feed with customers. Walk customers through all steps to obtain results for entrance into the event.

SEPTEMBER 2018 – April 2019

SYNNEX CORPORATION, TECHNICAL ADVISOR

Customer-focused agent dedicated, and detail-oriented to troubleshooting issues and ensuring customer satisfaction. Versed in customer support in a high-volume environment. Superior computer skills, while consistently maintaining a helpful professional manner.

EDUCATION

APRIL 2018

ASSOCIATE, HORRY GEORGETOWN TECHNICAL COLLEGE

Business/Hospitality focus

PENN FOSTER

Paralegal Certificate

PENN FOSTER

Medical Billing and Coding (currently enrolled)

SKILLS

Customer Service-Customer Satisfaction

Problem Solving/Troubleshooting

Microsoft 365

Microsoft Word/Excel/PowerPoint

Zoom

Go to Meeting

Notary of State of South Carolina

Diploma in Customer Service Studies

Conflict Resolution

Time Management/Organizational Skills

Communication Skills

Retail Tourism/Travel Sales Certificate

Tourism/Marketing Certificate Fundamentals of Operations

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