Autumn Cranford

Mustang, OK

ads5ei@r.postjobfree.com

405-***-****

Motivated professional with a proven record of generating and building professional relationships,

managing projects from concept to completion, and coaching individuals to success. Skilled in cross functional

job responsibilities, demonstrating excellent communication skills, and critical decision

making. Primarily searching for remote/work from home position to work independently while

maintaining business relationships and developing other business opportunities.

Authorized to work in the US for any employer

Work Experience

US-Customer Services Respective

R1RCM

April 2021 – Present

Currently employed as a customer service rep answering incoming calls and collecting information for the caller to fie or updated insurance information, taking payment, setting updated payment plans and collecting all the necessary demographic information.

Delinquent Associate 1

Midland Mortgage a division of MidFirst Bank - Oklahoma City, OK

2015-06 - Present

Currently employed as a Delinquency Associate Level 1 for the Foreclosure Department. Job duties

include providing total debt figures; payoff/reinstatement quotes; judgement figures, bankruptcy

affidavits, third party sale cash settlements; payoff settlements; HUD extensions, approving iClear

invoicing; write off invoicing.

Worked in MidFirst Moneyline division. Job responsibilities included opening new accounts, transferring

deposits; filing payment disputes, general customer service duties as assigned.

Master Teacher

Bridge Kids Learning Center - Mustang, OK

2009-08 - 2015-05

Job duties included preparing daily lesson plans, organizing outside activities and field trips,

supervising a group of children from infancy to school age. Provided help with cleaning duties,

monitoring medicine dosage and preparing family style meals.

Education

Certificate of Mastery of early childhood education in Education

Redlands Community College - El Reno, OK

2006-01 - 2007-08

High school or equivalent in General Education

Deer Creek High School - Edmond, OK

1997-08 - 2001-05

Skills

Microsoft Office Suite, 75 WPM, Multi-Line Phone System, Call Center, CSR, Customer Support,

Customer Care, Customer Service

Certifications/Licenses

Certificate of Mastery - Early Childhood Education

2008-05 - Present

Obtained Certificate of Mastery for Early Childhood Development from Redlands Community College in

El Reno, OK.

Certificate of Completion -Medical Coding 11/20

Certificate of Completion – AMA -

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