Customer Service Data Entry

Ruth Eversole

702-***-**** ********@*****.***

OBJECTIVE

• Looking for a customer service-based role where I can assist people in an efficient manner and help them reach their goals with the proper solution. I have a passion for providing customer service, having an optimistic approach, and maintaining effective communication. EDUCATION

ASSOCIATE OF ARTS 1986 WEST LOS ANGELES COLLEGE

• Major: Legal Secretary

• Type 10 key by touch

• Understanding of legal terminology

1982 UNIVERSITY HIGH SCHOOL, LOS ANGELES

• Emphasis: Math and Accounting

WORK EXPERIENCE

PATIENT ACCOUNT REPRESENTATIVE UNIVERSITY MEDICAL CENTER JULY 2001 TO AUGUST 2022

• Reviewed EOB and corrected issues with discrepancies of payments and miscommunication of coverage.

• Contacted patients who were involved in MVAs to obtain their health insurance and/or attorney information.

• Processed more than 60 accounts per day to reach the department’s daily quota.

• Reviewed the Odyssey Report to locate open probates for UMC to file creditors’ claims.

• Trained new hires on policies and procedures and softwares: Epic, McKessen, Siemans, and Vital Works.

• Answered incoming phone calls for patients’ questions and set up payment plans. CUSTOMER SERVICE REPRESENTATIVE CITIBANK

MARCH 1995 TO JULY 2001

• Worked in call center and took incoming phone calls for any credit card product.

• Resolved the customer’s concerns in 120 seconds for Citibank’s “talk-time” goal. CUSTOMER SERVICE/DATA ENTRY PRIME CABLE

JUNE 1990 TO JULY 1995

• Answered phone calls for customers to set up, cancel, or modify services.

Contact this candidate