Customer Support Account Manager

Curriculum vitae

Personal Information

Name / Surname Ezgi AKIN

Address **, ******* ******, ******, ***** / since 2014 Telephone Mobile: +356-********

E-mail ****.******@*****.***

Nationality Turkish

Date of Birth 16.07.1990

Sex Female

Driving license Category B

Marital status Single

Education 2013 – Celal Bayar University – Finance, BA Professional Experience

1. period July 2016 to July 2022

Occupation or position held KYC, Corporate and Marine Finance Platform Banker Main Activities and Responsibilities

- Preparing customers’ information and ongoing updating customers’ information.

- To manage daily transfers and FX transactions of the customers.

- Posting of customers’ debit/credit entries to the related account system.

- To make necessary inputs for the funds transfers.

- Controlling company outsourcing agreements and contracts and preparing information list related with these agreement and contracts.

- Updating operational data in database to ensure that information is accurate and immediately available when needed.

- To give account related information to the customers.

- Assist with other operational projects.

- To coordinate with the operations/MTU and Treasury departments about the bookings of transactions, to provide the necessary documents for each transactions when needed.

- Assist in the preparation of the audit requests.

- To liaise all necessary documentation for the customer business between the head office and the customer.

- To make daily phone conversations with clients for their needs with a professional manner.

- To follow up freight incomes/insurance of the collateral vessels to the

- designated company accounts

- To check and obtain underlying documents related to the transactions

- Incoming/outgoing payment investigations

- Account opening/ closing procedures.

- Knowledge of KYC procedures, CDD principles and AML-MLRO policies.

- Taking responsibility to answer compliance department and proving all necessary explanation and documentation for all requested search and investigations including OFAC investigations and HITs. Corporate Internet Banking in the System

- Company accessibilities entry/modification/

-User entry/limit modification

-Company – user relation/definition and limit modification Access in the system

Money transfers (incoming/outgoing/internal/bulk transfers). Collaterals (H&M/P&I/MII/Risk of Builder/ Real Estate etc.) Intra-day limit entry/ cancellations

Treasury deal/cost pricing/cash flow entry- cancellation) POT operations/Pot customer value entry

Corporate Loan repayment – Utilization/ closing/ partial payments/ postponement Manual loan repayment procedure/ manual installment – Libor/ installment dates maturity dates currency changes etc. updates.

Account opening KYC and KYC reviews.

Training List

- Operational Risk Management Training 2020-2021 - English Completed on Feb 4, 2021 4:18 PM

- AML/CTF Re-fresh 2020 Quiz - English

Completed on Oct 28, 2020 5:30 PM

100/100

- AML/CTF Re-fresh Training 2020 - English

Completed on Oct 21, 2020 9:08 AM

- ISM Awareness Training 2020 - English

Completed on Sep 10, 2020 1:12 PM

- Compliance Awareness Training 2019 - English

Completed on Dec 4, 2019 9:56 AM

- CO_Sanctions_Training - English

Completed on Sep 4, 2018 5:42 PM

- AML Refresh Tax and Counter Terrorist Financing 2018 - English Completed on Sep 3, 2018 3:01 PM

- ISM Awareness Training 2016 - English

Completed on Dec 29, 2016 11:12 AM

- Compliance Quiz 2016 BL - English

Completed on Dec 23, 2016 3:40 PM

68/100

Name of employer Credit Europe Bank NV

Type of business or sector Banking & Finance

2. period July 2014 to July 2016

Occupation or position held Hybrid Game Presenter & Live Support Main activities and responsibilities Live Support & Game Presenter Name of employer Evolution Gaming LTD.

Type of business or sector Online Gaming

3. period 2014 April -2015 July

Occupation or position held Turkish Customer Support & Accountant Main activities and responsibilities Accounting, Live Support, Assistant of Financial Manager Name of employer Rixos Bet

Type of business or sector Online Gaming

4. period January 2013 to 2014 June

Occupation or position held Assistant of Company Director Main activities and responsibilities Representing the company in dealings with other commercial agents

Name of employer Repa Ltd. - Turkey

Type of business or sector Finance – Foreign Trade – Real Estate 5. period 2006

Occupation or position held Assistant of Account Manager Main activities and responsibilities Accountancy

Name of employer Lisans Insaat Ltd. – Turkey

Type of business or sector Finance – Foreign Trade – Real Estate Personal skills and competences

Language Turkish and English

Social skills and competences Sociable, creative, reliable, works well in a team, adventurous spirit.

Organizational skills and competences Developed organizational skills Coordination, management companies where we

conducted various activities Supervision of work teams, mentoring colleagues.

Skills and Computer -Excellent organizing abilities.

-Good understanding and following CDD and KYC

principal and practice.

-Great skill at Microsoft office apps (word-excel).

-Good written and verbal communication in English and Turkish.

Other skills -Maximum time efficiency

-Knowledge of economy and accountancy

-Turkish Financial Markets

-Great attention to details.

-Diligent & Meticulous.

References General Manager of Repa - Engin Ozkan

CEO of Zigana Design – Serdar Akkartal

Hobbies Basketball

cooking

travel

creation

Executive summary:

A results driven, self-motivated and resourceful financial professional with a proven ability to provide key financial data, support and reporting to assist in key business decisions. Having excellent communication skill and able to build strong relationships with internal and external stakeholders across geographical locations. Possessing good judgement, ability to take action as appropriate and rigorously ensuring that all statutory obligations are met. Other mentions:

I hereby certify that I have no criminal record, and am medically fit to be an employed. I am aware that false statements are punishable by law.

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