Business Analyst Process Consultant

Sylvia Gonzales

Cell Phone: 512-***-****

*** ********* ** ***** ****,Tx 78664

Email: *********@***.***

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PROFESSIONAL SKILLS

Experienced technical business analyst with hands-on experience advising, managing and implementing Oracle Financials e-business suite with excellent facilitation skills; able to drive the analysis process across large organizations; adept at setting realistic expectations for timelines and application deliverables and maximizing development ROI

Experience of 18 years in Oracle R11 & R12 Technology (Oracle Applications –GL, AP, AR, CE, FA, PO, PA, ADI, I-Expenses)

2 years Oracle EB Tax and Vertex O Series Tax Software

Team Lead at Dell for Oracle Applications projects (Full Cycle - Design, implementation and customization )

Responsible for identifying business needs and requirements definition. Design solution and developing strategies.

Certified Oracle E-Business Suite 12 Oracle General Ledger Essentials

PROFESSIONAL EXPERIENCE

October, 2013 – August, 2020 Emerson Process Management – Round Rock,Tx

Oracle Business Analyst - Finance

Provide applications support to Emerson Process management team world-wide for the Oracle 11i Finance modules – GL, AP, AR, FA, IExpense

Provide leadership to other Emerson Process Management Finance business analysts

Document solutions and share with the team to provide faster and accurate support to the business

Produce process enhancements to streamline application support processes

Lead weekly relationship calls with the business to review weekly issues and expedite solutions

October, 2011 – October, 2013 Vertex, Inc. – United States (travel 100%)

Solutions Manager

Determine business requirements and performed gap analysis for Vertex Tax software integration with Oracle Financials R11 and 12

Review processes and document AS IS business process workflows in preparation for Vertex tax software and Oracle R11 and R12.

Deliver technical specifications for Vertex tax software by problem solving and debugging strategies.

Play a key role in managing change required for implementing Vertex tax software and integrating it with Oracle R11 and R12 by assisting the client to understand the solutions and how they will adapt and use them.

Perform application configurations and system settings in support of training, user acceptance testing and cutover to production for integration between Vertex tax software and Oracle R11 and R12.

November, 2010 – April, 2011 – i360 Technologies - San Antonio, Tx. (travel 100%)

Sr Oracle Business Process Consultant

Provided business process improvements to clients using Oracle Financials including identifying and designing solutions based on business needs.

Delivered technical specifications by problem solving and debugging strategies.

Reviewed processes and document AS IS business process workflows in preparation for Oracle 12 implementation.

Played a key role in managing change required for implementing the global solutions by assisting the client to understand the solutions and how they will adapt and use them, particularly via the global solution demonstrations adapted to client needs

Performed global application configurations and system settings in support of training, user acceptance testing and cutover to production.

Validated Internal Control documents are accurate, current, and well documented.

Played a leading role in training for implementing the global solution, including supporting the development of material for training, and facilitating training.

Played a supporting role in the design, testing, and implementation of RICE items to the Global Team.

Played a leading role in the planning, execution, and support of cutover activities into Production, for Go Live.

September, 2008 – November, 2010 SmartDog Services LLC – Austin, Tx.

Sr Oracle Financials Support Consultant

Provided remote functional support to existing 11i and R12 clients with Oracle Financials (Applications –GL, AP, AR, CE, FA, PO, PA, ADI, I-Expenses) which included writing requirements documents, writing test cases, testing custom processes, and debugging issues using SQL*Navigator/TOAD.

Consulted and assisted in resolving client’s complex business problems and defining complex solutions. Coordinated and managed development and testing of solutions and including onsite visits to hold requirements gathering sessions for Oracle 11i and R12.

Served as the Technical liaison between Clients and Development teams; obtaining and documenting clients’ requirements and working closely with the Development team to provide the client with desired results. This involves unit testing, integration testing and debugging the custom work.

Provided pre-sales support as a subject matter expert.

January, 2008 – August, 2008 McLane Company – Temple,Tx.

Sr Business Analyst

Team Lead for Oracle Financials Implementation across the company. Providing support for Oracle 11i Financials, Purchasing, Inventory, and Oracle Lite mobile device applications.

Leading teams on various projects including writing business requirements for finance systems, smart hand held systems, internal auditing systems, and truck management systems.

Evaluating Continuous Controls Monitoring software to provide assistance in regulating SOX requirements throughout the company.

August,1999 – October 2007 Dell, Inc - Austin,Tx.

Sr Business Analyst IV

Led the AP team in 1999 for the Oracle 11.0.3 implementation of 3 instances world-wide. Supported the Oracle 11.0.3 modules GL, AP, AR, CE, FA, and PO) after go-live. This included working with off-site developers in India. Led the IT team for the R11i upgrade/re-implementation in 2006 from 3 instances into 1 consolidated instance also utilizing developers on our off-site teams in India and Brazil.

Worked on a Global Quote to Cash Project implementing Oracle AR globally. Leveraging European implementation of Oracle AR to implement Americas . Responsibilities as a senior Business Analyst includes project management for Accounts Receivable stream, requirements gathering, writing of MD050 requirements documents, leading conference room pilots, testing solutions, writing training materials, training, and ensuring successful implementation of deliverables.

Led team as Global External Systems lead defining requirements and connectivity with all Oracle Financials external systems at Dell in support of the Oracle Financials 11i re-implementation.

Previously worked as Global Development Lead for Oracle Financials 11i upgrade supporting the migration of 3 instances of GL,FA,PA,AP, and PO worldwide into a single global instance. Responsible for the overall development and testing schedule utilizing a worldwide development team, off-shore developers, and onsite testing team. Responsible for migrating, re-testing, and training on the use of over 400 customized programs supporting Oracle Financials modules (GL, FA, PA, AP, PO, CE).

From August 2000 thru November 2004, continued team lead role for software development and strategic testing of changes to overall Oracle Financial System. Served as Development lead for projects such implementation of Ariba Purchasing System, designing Dell’s Vendor Financing process The benefits were estimated at $10.6M for FY06 and $17.3M for FY07. Improved Supplier experience due to 1) One-Point-of-Contact with Dell's New Vendor Finance Program 2) New Web Portal with more information / Functionality. The consolidation process reduces the growth of the number of invoices stored in Oracle by approximately 20% The new VAS report runs in minutes compared to the hours it took for the old report. Designed global vendor inquiry tool to allow suppliers inquiry into invoice, payment, and purchase order status at Dell. Both projects required writing training materials and training end users.

In 1999, led the development of AP customizations for the original Oracle Financials 11.0.3 implementation for the Americas in August 2000. Included requirements gathering, performing gap analysis, designing solutions, testing strategy, writing training material, and training end-users to ensure quality delivery of software enhancements. Delivered solutions for EDI810, EDI820, EDI821, and EDI824 functionality electronically loading invoices from various sources as well as supporting electronic payments and electronic payment clearing.

September, 1998 – August,1999 Fisher-Rosemount Systems - Austin,Tx.

Senior Systems Analyst

Supported Oracle Financial (GL, AR, AP, FA) and Oracle Distribution (Inventory, Purchasing, Order Entry) Software. Responsibilities included troubleshooting day to day issues, supporting custom code as well as writing additional customizations, specifically new report requirements.

Involved with implementation of Oracle Financials and Oracle Distribution modules for any new acquisitions, designing the testing strategies, writing training materials, and training end-users to ensure delivery of quality software.

Used Oracle Tools (Developer 2000 Report Designer, SQL*Plus, SQL*Loader, Designer 2000 Browser 3.0 and GL Desktop Integrator) to customize Oracle reports, scripts and interfaces.

Wrote technical documentation to record customized conversions, interfaces, reports, and forms to Oracle Modules.

Delivered testing strategy along including test plans to support software thru entire software development cycle.

April,1997 - September,1998 Oracle Corporation - Redwood Shores, Ca.

Senior Consultant - South Central AppsTech

Supported implementation and customization of Oracle Financial and Manufacturing Software. Worked on-site in support of conversions and interfaces for Order Entry, Inventory, Purchasing, and Accounts Payable.

Worked on-site training/troubleshooting AR, AP, Inventory, and Order Entry client customizations.

Used Oracle Tools (Developer 2000 Forms, SQL*Plus, SQL*Loader, Oracle Reportwriter 2.5, Browser 3.0) to customize Oracle Forms, reports, scripts and interfaces.

June,1996 - April,1997 Spectrum Software Services Group, Inc. Austin,Texas

Sr Technical Consultant

Managed testing of development center coding and on-site training of Development center staff.

Supported implementation of Lawson Software. Team lead for the technical implementation aspect of the project. Modules implemented were: Financials (GL, Budgeting, AR, AP) and Materials Management (IC, PO, RQ). Converted existing data off legacy systems, built interfaces to existing corporate systems, wrote data maps and specifications, and modified programs, screens, and reports. Wrote training material and trained end-users on the use of Lawson software and customizations.

August, 1994 - June,1996 Advanced Micro Devices, Austin, Texas

Senior Business Systems Analyst

Procurement/finance team member responsible for the re-engineering of procurement processes (purchasing and accounts payable) and selection/implementation of a software solution. Evaluated packages such as Avalon, SAP, BaaN, and ORACLE.

Determined finance business requirements and finance process/data standardization issues. Used the business requirements, process and data standards to record process models and data mappings.

Developed training manuals and did one-on-one training to bring team members up to speed on software. Responsible for the integration requirements between finance and other non-finance modules.

April,1992 - August, 1994 Westinghouse PGBU - Magnet Systems Division Round Rock,Texas Senior Systems Specialist

Functioned as project leader for the JUST IN TIME Enterprise Systems financial modules implementations which included the GL, AP, Labor, Travel, and PA as well as interfaces to PO/Receiving, and Receiving/Inspection and interfaces to Westinghouse Corporate Systems. System maintenance fully utilizing SQL*Plus 3.0.12, SQL*Forms 3.0, SQL*Reportwriter 1.1, and PL/SQL 1.0.36.

Assisted in requirements definitions and software selection process. Coordinated vendor software reviews, supported procurement process.

Supervised contract programmers on system customizations.

September,1989 - April,1992 Chrysler Technologies Airborne Systems Waco,Texas Senior Financial Systems Analyst

Functioned as liaison between Finance and IT supporting all financial software. Maintained and upgraded D&B Millennium software products (GL, AP, FA, and PC Link).

Assisted Controller in defining plans/training for financial systems.

Installed PC hardware/software. Wrote PC based applications to support relocation, aged receivables, cash receipts, billings, and accrued recoverables.

June,1980 - September,1989 Tracor Aerospace, Inc. Austin,Texas

Senior Systems Analyst

Liaison between Finance and IT.

Supported MAPPER application on Unisys .

Supported budgeting team in forecasting yearly budgets. Managed PC team to install and support software installation on personal computers throughout the company.

January, 1977 - May, 1980 Austin Independent School District - Reagan High School Austin,Texas

Secondary School Instructor

Taught high school Math - fundamentals of Math, Algebra 1, Geometry, Computer Math (Basic, Fortran).

Sponsored TAME - Texas Alliance O minorities in Engineering.

EDUCATION

June 1973 to December 1976 The University of Texas, Austin, Texas

Bachelor of Science in Education with Math Major

Vertex Training (2011)

Tax Software Foundation, Vertex Indirect Tax OSeries

Oracle Training (1997)

Oracle Financials – GL, AP, AR, PA, PO, Oracle Workflow, Oracle Reportwriter 2.5, Oracle

Manufacturing Technical, Foundations, Oracle Tools - Developer 2000,

Extended Applications with Developer 2000, Oracle Manufacturing Bootcamp (Inventory,

Order Entry, Work-in-Process, Engineering /Bill of Material, Purchasing)

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