Cybersecurity Analyst Customer Support

https://www.linkedin.com/in/jerrell-johnson-*****b169/

WORK EXPERIENCE & EDUCATION

Network Technologies + Support (NTS)

Network Operations Center (NOC) Systems Administrator II, 2020 – Current

Network monitoring and remote system administration with a focus on customer support. Escalation for Tier 1 administrators. Well over 100,000 users spread across multiple large client corporations. Support and technology vary for each; however, this environment promotes flexibility and attention to detail.

Investigation of phishing emails using header analysis and domain lookups

Strong communication skills, used for training coworkers and communication clients

Ticketing and documentation with ITGlue, Salesforce, and Kasaya BMS

Administration SSO, VPN, Firewall, and MFA with Fortinet, Sophos, and Microsoft 365

Remote administration and patching

Scripting using Bash and PowerShell

Office 365 troubleshooting and policy management

Identity access and management with Active Directory and Cayosoft

Troubleshooting and resolving workstation-based software issues with Windows and Linux

Administration of virtual machines through VMware and HyperV

Basic use of endpoint technologies: Carbon Black, McAfee, Pulse Secure, Kaseya

Western Governor’s University

Bachelors of IT, Network Operations & Security, 2022 – Ongoing

TOOLS & TRAINING

Wireshark

FTK Imager

Nessus

Python

Bash

Splunk

Active Directory

VMware

HyperV

Kaseya

Cayosoft

Bomgar

Microsoft Office(O365)

Autopsy

AWS

Azure

Snort

Service Now

OSINT

Access Management

Sophos

Knowledge of AWS and Azure services in the cloud

Digital Forensics with Volatility, FTK Imager, and Autopsy for analysis of sensitive drives

Malware analysis with tools such as virus total and domain lookups

Prepared, executed, and reported on audit of subset of NIST SP 800-53 cybersecurity controls to include interview, document review, and testing of systems to support compliance audit activities.

Knowledgeable on NIST Cybersecurity Framework and how the Identify, Protect, Detect, Respond, and Recover categories comprise and facilitate an information security program

Knowledgeable on fundamentals of the SOC2 Framework

Developed concise, tailored cybersecurity awareness content, improving targeted end-user base cyber hygiene

Developed Just-In-Time cybersecurity awareness content for emerging threats to reduce operational risk to tailored audiences

Semi-quantitatively analyzed cybersecurity risk using NIST SP 800-30 methodology to identify highest risk weaknesses for a system

Executed threat modeling exercise to determine higher likelihood threat events to inform cybersecurity risk modeling

Knowledge of OWASP Top 10, MITRE ATTACK, and Cyber Kill Chain frameworks

Continuous learning using TryHackMe and RangeForce labs

ACTIVE CERTIFICATIONS

AWS SAA - AWS Solutions Architect – Associate

CompTIA Security +

CYSA + - CompTIA Cybersecurity Analyst

CCNA

ITIL4 Foundation

AZ-900

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