Tamisha Jones 916-***-****

Antioch, CA *****

ads59l@r.postjobfree.com

415-***-****

Work Experience

Knowledgeable and resolute customer service professional with extensive experience in industry. Solid collaborator with positive, outgoing mannerism with proven skills maintaining excellent rapport with customers. Consistently motivated in providing excellence in customer satisfaction that contributes to the success of the company. Specialize in quality, accuracy & process optimization. Highly articulate, positive energy and guaranteed results. My passion is consistent in providing the utmost excellence in customer service – giving it in the same manner as I expect to receive when I am the customer myself. Analytical person, Effective communication skills, both written and verbal. Accurate. Strong time management and organizational skills and flexibility. Works best in fast paced high intensity environments. Phone skills, comfortable with multi-line phone systems.

Amazon

Customer Service Rep (Remote)

May 2022 – Present

-Answered general customer service inquiries

-Assist customers with placing and/or editing orders as well as refunds as appropriate

-Provide excellent & swift resolutions to customers with questions and/or concerns

-Offer positive alternative solutions to customers when necessary

-Gathered pertinent information, identified and implemented resolutions & followed up with customers with complaints.

-Cultivated customer loyalty, promoted repeat customers which improved sales

Tesla Motors

Customer Service Rep (Remote)

December 2021 – April 2022

-Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns

-Leveraged sales expertise to promote products and capitalized on upsell opportunities.

-Assisted customers with setting appointments, special order requests and arranging merchandise pick-ups

-Offered advice, assistance as well as alternatives (when necessary) to customers while always paying close attention to special or specific requests.

-Recommended various product options to customers with thorough detailed information ensuring that the customer is fully satisfied with their choice.

-Utilized company troubleshooting resolutions to resolve customers issues / concerns & finding the quickest solution to their problems.

Customer Service Rep (Remote)

Good Eggs – Oakland Ca

January 2020 to June 2021

-Assisted customers with placing, editing, or resolving issues & processing payments

-Maintained a positive demeanor with every customer

-Made cognitive suggestions to customers faced with decision making issues

-Swiftly found solutions to customer based issues resulting in excellence in customer satisfaction

Inventory Control Specialist

RGIS Inventory Specialists - San Francisco Bay Area, CA

July 2019 to January 2020

Verify counts and receive all incoming stock by comparing packing slips/invoices with purchase orders or transfer orders

work independently and in a team environment

FedEx Ground Package Handler

FedEx Ground - Hayward, CA

February 2015 to January 2020

•Scanned heavy volumes of inbound packages in fast paced environment with 100% accuracy

•Sorting and scanning smalls packages for distribution with 100% accuracy

•Shipping/outbound packages, ensuring address labels are correct

•Various tasks given by management

Medical Billing Specialist

Bay Area Credit Service - Antioch, CA

April 2018 to October 2018

•Verification of patient insurance coverage verbal and electronically

•Answering and directing phone calls to proper department

•Submitted medical claims to insurance companies and payers such as Medicare and Medicaid.

•Experience with the electronic and paper systems used in billing healthcare services.

•Timely follow up on insurance claim denials, exceptions or exclusions.

•Responsible use of confidential information.

•Reading and interpreting insurance explanation of benefits.

•Made necessary arrangements for medical records requests, completion of additional information requests, etc. as requested by insurance companies.

•Regularly attend monthly staff meetings and continuing educational sessions as requested

•Utilize monthly aging accounts receivable reports to follow up on unpaid claims aged over 30 days.• Respond to inquiries from insurance companies, patients and providers

Data Entry Clerk

Iron Mountain - Livermore, CA

December 2017 to April 2018

•Accurate data entry meeting sharp hourly deadlines

•Proper disposal and/or disposal of important legal documents

•Worked closely with management & co-workers to ensure steady flow of production

Delivery Person

Postmates - San Francisco, CA

September 2012 to December 2014

Navigated through SF area as well as nearby areas via vehicle Pick up and delivery of preordered goods and merchandise.

Ensured order accuracy prior to prompt delivery of goods to customers

Corresponded frequently and directly with Postmates call center to ensure accuracy and timeliness of each order

Customer service that exceeded far beyond customers’ expectations

Warehouse Associate

SF Food Bank - San Francisco, CA

July 2011 to August 2012

Verified & maintained accurate records of both incoming & outgoing shipments invoices as well as other records used for tracking or verifying purposes.

Identified & compared information such as counts, weights & measures of items of both incoming & outgoing shipments.

Received, sorted & stocked received goods verifying that the shipment matched the invoice accurately; promptly addressed & rectified any discrepancies while keeping supervisor thoroughly updated on situation status at all times.

•Worked in a food distribution warehouse

•Took orders and packed items for customer deliveries

•Loaded and unloaded merchandise

•Organized materials

•Manually inspected items

•Processed delivery reports and inventory

•Followed loss prevention procedures

Front Desk Receptionist Respiratory Care / Pulmonary / Sleep Lab

Kaiser Permanente - San Francisco, CA

October 2000 to July 2009

•Maintained & submitted accurate daily/weekly/monthly department & government statistical reports

•Microsoft Office, Lotus Notes, Internet & E-mail proficient, faxing, coping & heavy data entry

•Maintained accurate secure & updated employee & patient medical records

•Appointment scheduling/rescheduling, information research

•Greet & directed patients & visitors with high levels of care, respect & empathy

•Managed a multi line phone system (call center)

•In-Patient transportation arrangements to and from Pulmonary / Sleep Lab to various locations throughout facility and campuses.

•Various tasks throughout facility/campuses as directed by management

•Ensured a neat, clean and welcoming reception area at all times is maintained.

Education

Associate in Medical Coding And Billing

Laurus College Graduate - San Luis Obispo, CA

April 2015 to June 2018

High school or equivalent

Immaculate Conception Academy - San Francisco, CA

Skills

•Data-Entry (10+ years)

•Typing 60+ wpm (10+ years)

•Microsoft Office (10+ years)

•Call Center (10+ years)

•CSR (10+ years)

•Customer Service

•Front Desk

•Front Office

•Reception

•Medical Terminology (10+ years)

•Medical Office Experience (10+ years)

•Appointment Scheduling (10+ years)

•Switchboard (10+ years)

•Typing

•HIPAA

•Warehouse Distribution Experience

•Medical Coding

•Multi-line Phone Systems

•Medical Billing

•Computer literacy

•Warehouse experience

•Forklift

•ICD-10

•Administrative experience

•Computer skills

•Data entry

•Accounts receivable

Certifications and Licenses

Medical Billing and Coding

2018 Graduate with AA in Medical Coding and Billing

Assessments

Customer Service Skills — Proficient

November 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction.

Full results: Proficient

Scheduling — Proficient

October 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Customer Focus & Orientation — Proficient

July 2019

Responding to customer situations with sensitivity.

Full results: Proficient

Attention to Detail: Inventory — Highly Proficient

July 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Strong understanding of HIPAA and privacy laws. Good understanding of medical terminology. Understands and maintains patient information confidentiality. Able to work both independently and collaboratively highly effectively along with a very welcoming personality which allows confident interaction with patients effectively certain to exceed employers expectations.

Contact this candidate