Call Center Office Assistant

Alissa Alston

**** ********* **** *******, ** ***15

**********@***.*** 901-***-****

Skills & Abilities: Excel, Word, excellent Customer Service skills, Call Center, Payroll, Management, Quickbooks (familiarity), internet use, ability to multi-task and answer multiple phone lines.

Work History

Office Support/Caregiver_ Rehoba Manor Sept 2014 to Present

Duties are to assist residents with medication, doctor’s appointment and activities. Other duties are to make calls to inquire about new residents.

Office Assistant/Dispatcher_ Scotts Complete Home Service May 2012 to August 2014

Duties were to verify Homeowners Insurance for our clients that were getting home improvements and to collect funds from there mortgage company or insurance company. Other duties were paying sub-contractors, dispatch jobs to sub- contractors, making bank deposits and ran other errands. I also order all supplies need for all contracted jobs.

Office Manager- Document Storage Solutions-July 2007-February 2012

Interviewed potential employees/ Trained new employees

Payroll

Quality Control

Imported and Exported documents

Cross trained employees

Program Specialist/Receptionist_ Memphis & Shelby Co. Community Service October 2005 to December 2006

Duties were to work the switchboard during Hurricane Katrina assisting victims with any issues or concerns. I worked the front desk which included typing letters and memos, setting up meetings, making travel arrangements and coordinating office luncheons. I also recorded minutes for Shelby Co. executive meetings, distributed mail and order office supplies.

Operations Specialist_ Suntrust Capital Markets June 2002-May 2005

Duties were to assist brokers with completing trades by figuring principles & interest for all trades. I also answered inbound calls and made outbound call for the Brokers Call Center.

High School Diploma

Contact this candidate