Gabrielle Chavez

San Antonio, TX *****

ads59c@r.postjobfree.com

+1-210-***-****

I’m a service-driven individual with a competitive edge! Whether it’s working with a team, or individually, to tackle a goal, I like a good challenge! I enjoy learning new ways to do things, and do not hesitate to to ask questions to get the job done as effectively as possible. I’m known to leave a lasting impression with guests, often creating rich rapport and great relationships with colleagues. I hope to be a great addition to any team I may join!

Authorized to work in the US for any employer

Work Experience

Reservation Sales Specialist

BMC- The Benchmark Management Company, LLC - The Woodlands, TX June 2022 to Present

• Stay up-to-date on 20+ resorts and hotels across the nation

• Meet and exceed sales goals and guest expectations

• Seamlessly multitask between calls, emails, property updates

• Create personalized reservations for guests, and modify as needed Banquet Coordinator

LA CANTERA RESORT & SPA - San Antonio, TX

May 2021 to August 2021

• Coordinate meetings with various departments and leaders through the resort

• Culture Coach for Resort

• Effectively communicate with all banquet and housemen associates for scheduling, set-ups, and guest/ Sales managers needs

• Assist in processing payroll for Housemen, Servers, Bartenders and 3rd Party Vendors

• Ensure associates maintained resort guidelines

• Communicated with vendors to place and receive orders, check status of inventories, and complete payments

• Assist Banquet Director with any needs

• Follow up with guest issues

Reservations Agent

LA CANTERA RESORT & SPA - San Antonio, TX

April 2019 to May 2021

• Top 3 transient revenue August 2019-February 2020

• Scored a 100% on 9/10 Service Shop Quality Calls

• Rock Star Nominee for September 2019

• Create customized resort experience for guest

• Exceeds sales goals

• Assist in training new associates

• Display “resort DNA” for guests and peers

• Attention to detail in creating and maintaining resort reservations

• Assist in-house guests with up to date resort information

• Analyze and resolve problems while practicing good judgement

• Input, access, analyze data in computer in a timely manner

• Provide guest responses in a timely manner

• Effectively communicate with all departments to ensure quality stay/experience for guests Food and Beverage Coordinator

LA CANTERA RESORT & SPA - San Antonio, TX

February 2020 to July 2020

• Assist Directors of Food and Beverage in overseeing all dining outlets

• Assisted in cultivating new standard of service for resort during San Antonio’s COVID quarantine

• Coordinate meetings with various departments and leaders through the resort

• Culture Coach for Resort

• Detailed group events for dining outlets- follow through execution to ensure all needs of guests are met

• Follow up with guest issues

• Complete daily audits of void transactions and disputes Retreat Director

Massage Heights - San Antonio, TX

August 2018 to April 2019

- Marketed location through organizing events, flyers, and promotional calls

- Maintained State licensing for Retreat

- Coordinated marketing events, hiring events, and group events

- Created memorable, customized experience for every guest and group we host events for

- Made schedule for front desk and therapists

- Recruited licensed massage and skin therapists and receptionists, conduct interviews, and process hiring paperwork

- Processed payroll

- Reported directly to owner

- Maintained inventory, inventory orders

- Trained Lifestyle Consultants

- Updated therapists and lifestyle consultants on promotional and new service rollouts

- Encourage team to reach monthly sales goals and maintain positive attitude

- Handle collections of past due monthly membership payments

- Attend to guest concerns

Wax Specialist & Guest Service Associate

European Wax Center - San Antonio, TX

April 2017 to September 2018

• Top 3 Wax Pass Conversion in San Antonio Region, June 2017

• #1 Wax Pass Conversion in San Antonio Region, September 2017

• Most Wax Passes Sold in San Antonio Region, 2017 (200+)

• Wax Specialist after obtaining esthetics license

• Exceeded sales goals, and set new records for San Antonio Region Assistant Retreat Director/Lead Lifestyle Consultant Massage Heights - San Antonio, TX

January 2015 to February 2017

• Supervised a high-volume, therapeutic massage retreat

• Lead by example to reach personal and retreat goals (gift cards, products, memberships conversion, elevation conversion)

• Scheduled appointments and guide guest to therapists to meet their needs

• Recommended products and services to customers based on services received and therapist recommendations

• Maintained cleanliness of retreat and organization of inventory

• Built rapport with guests for customized retreat experience

• Filed client documents

• Client follow-up

• 2015 Annual Award for Highest Membership Sales (208 members)

• 2015 Annual Award for Highest Product Sales ($2,091)

• 2015 Fastest advancement in 5-Star Status in owner's franchise Entertainer

Six Flags Fiesta Texas - San Antonio, TX

October 2014 to December 2014

• Provided guests with memorable performances in Halloween and Christmas shows

• Followed and enforced safety throughout the park and behind the scenes Sales Associate

Banana Republic - San Antonio, TX

August 2012 to December 2012

• Enjoyed working here as my top choice for School/Work CO-OP Program

• High school classes 8:30-3:45, and work from 4:30 to close

• Class reviewed everyday situations, coaching activities, and team building activities and competitions

(so much fun!)

• Answered calls and placed orders for apparel

• Monitored fitting rooms

• Ensured that clothing was perfectly folded and hung

• Recommended fashion for customers

• Upsold weekly store promotions

• Provided team with fresh eyes and refreshing attitude, lightened the atmosphere of the store Supervisor

Lo-Q - San Antonio, TX

February 2012 to June 2012

• Enforced rules and regulations

• Conducted interviews

• Processed hiring paperwork and background checks

• Trained new employees

• Handled guest complaints

• Sent closing reports and major concerns to corporate office daily

• Explained purpose and use of Flash Pass system

• Displayed knowledge of park and company

• Up-sold packages and met sales goals

• Directed guests to rides and ensure enjoyable experience Education

Associate in Liberal Arts

Northwest Vista College - San Antonio, TX

2013 to 2015

Some college

Additional Information

• Top Seller

• Consistently exceeds sales goals and guest needs in every role

• Trained in Opera PMS

• Trained in Millenium and Zenoti booking/scheduling systems

• Knowledgeable in Microsoft Word, Outlook, Excel, Publisher, PowerPoint.. able to quickly learn new systems

• Able to leave customers/guests with lasting impression (face of company)

• Able to multitask in high-volume, fast-paced environments

• Able to obtain any certifications if needed

Contact this candidate