Sales Associate Front Desk
Resume:
Gabrielle Chavez
San Antonio, TX *****
******.*********@*****.***
I’m a service-driven individual with a competitive edge! Whether it’s working with a team, or individually, to tackle a goal, I like a good challenge! I enjoy learning new ways to do things, and do not hesitate to to ask questions to get the job done as effectively as possible. I’m known to leave a lasting impression with guests, often creating rich rapport and great relationships with colleagues. I hope to be a great addition to any team I may join!
Authorized to work in the US for any employer
Work Experience
Reservation Sales Specialist
BMC- The Benchmark Management Company, LLC - The Woodlands, TX June 2022 to Present
• Stay up-to-date on 20+ resorts and hotels across the nation
• Meet and exceed sales goals and guest expectations
• Seamlessly multitask between calls, emails, property updates
• Create personalized reservations for guests, and modify as needed Banquet Coordinator
LA CANTERA RESORT & SPA - San Antonio, TX
May 2021 to August 2021
• Coordinate meetings with various departments and leaders through the resort
• Culture Coach for Resort
• Effectively communicate with all banquet and housemen associates for scheduling, set-ups, and guest/ Sales managers needs
• Assist in processing payroll for Housemen, Servers, Bartenders and 3rd Party Vendors
• Ensure associates maintained resort guidelines
• Communicated with vendors to place and receive orders, check status of inventories, and complete payments
• Assist Banquet Director with any needs
• Follow up with guest issues
Reservations Agent
LA CANTERA RESORT & SPA - San Antonio, TX
April 2019 to May 2021
• Top 3 transient revenue August 2019-February 2020
• Scored a 100% on 9/10 Service Shop Quality Calls
• Rock Star Nominee for September 2019
• Create customized resort experience for guest
• Exceeds sales goals
• Assist in training new associates
• Display “resort DNA” for guests and peers
• Attention to detail in creating and maintaining resort reservations
• Assist in-house guests with up to date resort information
• Analyze and resolve problems while practicing good judgement
• Input, access, analyze data in computer in a timely manner
• Provide guest responses in a timely manner
• Effectively communicate with all departments to ensure quality stay/experience for guests Food and Beverage Coordinator
LA CANTERA RESORT & SPA - San Antonio, TX
February 2020 to July 2020
• Assist Directors of Food and Beverage in overseeing all dining outlets
• Assisted in cultivating new standard of service for resort during San Antonio’s COVID quarantine
• Coordinate meetings with various departments and leaders through the resort
• Culture Coach for Resort
• Detailed group events for dining outlets- follow through execution to ensure all needs of guests are met
• Follow up with guest issues
• Complete daily audits of void transactions and disputes Retreat Director
Massage Heights - San Antonio, TX
August 2018 to April 2019
- Marketed location through organizing events, flyers, and promotional calls
- Maintained State licensing for Retreat
- Coordinated marketing events, hiring events, and group events
- Created memorable, customized experience for every guest and group we host events for
- Made schedule for front desk and therapists
- Recruited licensed massage and skin therapists and receptionists, conduct interviews, and process hiring paperwork
- Processed payroll
- Reported directly to owner
- Maintained inventory, inventory orders
- Trained Lifestyle Consultants
- Updated therapists and lifestyle consultants on promotional and new service rollouts
- Encourage team to reach monthly sales goals and maintain positive attitude
- Handle collections of past due monthly membership payments
- Attend to guest concerns
Wax Specialist & Guest Service Associate
European Wax Center - San Antonio, TX
April 2017 to September 2018
• Top 3 Wax Pass Conversion in San Antonio Region, June 2017
• #1 Wax Pass Conversion in San Antonio Region, September 2017
• Most Wax Passes Sold in San Antonio Region, 2017 (200+)
• Wax Specialist after obtaining esthetics license
• Exceeded sales goals, and set new records for San Antonio Region Assistant Retreat Director/Lead Lifestyle Consultant Massage Heights - San Antonio, TX
January 2015 to February 2017
• Supervised a high-volume, therapeutic massage retreat
• Lead by example to reach personal and retreat goals (gift cards, products, memberships conversion, elevation conversion)
• Scheduled appointments and guide guest to therapists to meet their needs
• Recommended products and services to customers based on services received and therapist recommendations
• Maintained cleanliness of retreat and organization of inventory
• Built rapport with guests for customized retreat experience
• Filed client documents
• Client follow-up
• 2015 Annual Award for Highest Membership Sales (208 members)
• 2015 Annual Award for Highest Product Sales ($2,091)
• 2015 Fastest advancement in 5-Star Status in owner's franchise Entertainer
Six Flags Fiesta Texas - San Antonio, TX
October 2014 to December 2014
• Provided guests with memorable performances in Halloween and Christmas shows
• Followed and enforced safety throughout the park and behind the scenes Sales Associate
Banana Republic - San Antonio, TX
August 2012 to December 2012
• Enjoyed working here as my top choice for School/Work CO-OP Program
• High school classes 8:30-3:45, and work from 4:30 to close
• Class reviewed everyday situations, coaching activities, and team building activities and competitions
(so much fun!)
• Answered calls and placed orders for apparel
• Monitored fitting rooms
• Ensured that clothing was perfectly folded and hung
• Recommended fashion for customers
• Upsold weekly store promotions
• Provided team with fresh eyes and refreshing attitude, lightened the atmosphere of the store Supervisor
Lo-Q - San Antonio, TX
February 2012 to June 2012
• Enforced rules and regulations
• Conducted interviews
• Processed hiring paperwork and background checks
• Trained new employees
• Handled guest complaints
• Sent closing reports and major concerns to corporate office daily
• Explained purpose and use of Flash Pass system
• Displayed knowledge of park and company
• Up-sold packages and met sales goals
• Directed guests to rides and ensure enjoyable experience Education
Associate in Liberal Arts
Northwest Vista College - San Antonio, TX
2013 to 2015
Some college
Additional Information
• Top Seller
• Consistently exceeds sales goals and guest needs in every role
• Trained in Opera PMS
• Trained in Millenium and Zenoti booking/scheduling systems
• Knowledgeable in Microsoft Word, Outlook, Excel, Publisher, PowerPoint.. able to quickly learn new systems
• Able to leave customers/guests with lasting impression (face of company)
• Able to multitask in high-volume, fast-paced environments
• Able to obtain any certifications if needed
Contact this candidate