Support Representative Customer

KAMLAWATTIE KUAR ***ReeseCourt ●Loganville ●GA****2 ●(404)797–9446

●*****@*******.*** PROFESSIONAL SUMMARY Highly motivated and results-oriented individual who is detail-oriented desired to assist your department to meet and exceed desired goals and objectives. 15+ years of data processing experience combined with 10+ years of customer service experience and supervisory role. Well-organized, reliable, self-motivated with the ability to rapidly learn new tasks. Analytical, and resourceful in completing projects; ability to multitask effectively. SKILLS ●Exceptional communication skills, quick learner ●Microsoft Office Suite proficiency, word processing ●Report development, report analysis, data analysis ●Creative problem solver WORK HISTORY

11/1995 to Present Self-employed Property Management

● Handles administrative responsibilities; manages finances associate with residents account; handles and manages residents concerns, repairs, and complaints arise on a daily basis.

● Resolves all issues in a timely manner and communicates efficiently via email/phone. 04/2021 to 07/2022 Contract Data Management Specialist - HeatCraft.

● Maintained SAP transactional for Productions and Inventory.

● Accessed, Extracted, transferred, processed, and organized data.

● Reconciled end of month for production and Inventory.

● Created tables and charts to organize data retrieved and analyzed data. 11/2018 to 08/07/2020 Part-time Associate/Safety Coordinator - Amazon (MGE5)

●Stored, scanned, splitted package/closed, audited, and built pallets. Ensured all staff on shift are adhering to safety procedures and policies. Provided all resources, tools, and equipment for daily tasks. Tagged and removed all broken tools and equipment.

●Multi-tasked: Performing various work assignments as provided by the management team and provides optimal solutions.

11/2015 to 09/2017 Contract Customer Support/Administrative Support Clerk, MARTA

●Conducted research to verify cashier's daily sales discrepancies; create logs and tables to record equipment failures, cars count at various parking decks, and other discrepancies.

●Supervised cashiers, managed cashier's facility, monitored videos on parking decks, counted and maintained an accurate bank, distributed till and change to cashiers as needed when shift supervisor is conducting field work and conducted training all new employees within the parking and customer support department. ●Established and organized filing systems for future audit; tasked performing various work assignments as provided by supervisors/senior FCAs/Administrator and provided optimal solutions. Maintained databases and spreadsheets; also extracted, transformed, analyzed data and design/generate associated reports; prepared materials for quarterly meetings. 09/2014 to 01/2015 Seasonal Customer Support Representative, Great American Opportunities ●Handled incoming calls from customers; make outgoing calls to customers and publishers; processed orders via phone, and website; accessed and retrieved customer's information from system; maintained, updated, modified, cancelled orders; tracked shipments; ran weekly sales report. ●Processed payments and refunds; maintained an accurate filing system; cleaned orders in checking for accuracy and missing information; corrected inaccurate information and entered missing information;

●flagged/un-flagged orders. Reset customers' password, assisted customers' place order on website and with the process of downloading Apps to read digital subscriptions on device such as iPad, iPhone, laptop, and desktop computer.

10/2012 to 01/2014 Chat Coach/Technical Customer Care Representatives, Teletech Inc.

●Monitored agents in chat room and Customer Management Systems; released agents from phone system that are violating phone policy; maintained, updated, modified, and deleted customers order/account. ●Answered inbound calls from customers; processed customer orders on a daily basis via email and phone; provides superior customer service while handling inbound calls for order placement/ product inquiry; documented customer interaction in detail into system while on the phone/email; quickly assesses customer needs and proactively provides solutions. ●Responded promptly to any questions and inquiries agents/customers may have; handle and resolve customers and agents’ complaints in an effective manner; report any technical issues agents may experience and provides feedback to agents from technical support department; multi-tasked; performing various work assignments as provided by supervisors/senior chat coach and provided optimal solutions. 08/1994 to 12/2002 Data Processor, Kids Headquarters ●Processed large volume of purchase orders daily via computer; verified item numbers with inventory descriptions; maintained multiple/single purchase orders, filing system, and updated credit approvals daily; also, created sales order entry forms using Excel; modified, substituted, split, merged, reinstated, flagged/ un-flagged, and cancelled item numbers or orders daily. ●Edited, sorted and combined bill of ladings, pick tickets, packing slips, invoices, billing, and shipment; merged and substituted data; revised and generated purchase order conformations daily; trained newly hired employees for the operation’s department; also, interacted closely with managers and sales representatives to provide information on daily progress; multi-tasked, performing various work assignments as provided by supervisors/sales representatives and provided optimal solutions. 10/1994 to 07/1997 Medical Assistant, H.S. System Inc. ●Interviewed patients and took vital signs during the in-take phase. ●Prepped patient’s and prepared tables for gynecological examination. ●Performed electrocardiograms, audiometry/vision testing.

●Reviewed patients’ charts after seen by the doctors and filed medical charts. ●Occasionally assisted with medical insurance billing.

EDUCATION 06/2017 Medical Insurance Billin And Coding PENN FOSTER CAREER SCHOOL – Scranton, PA

● Medical Terminologies

● Anatomy/Physiology ● Coding Guidelines ● ICD-10-CM/ICD-10-PCS ● HCPCS

● CPT

02/2012 Bachelor of Science: Technical Management - Business Information Systems DeVRY UNIVERSITY - Decatur, GA - 3.71 GPA

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