Service Representative Medical Billing

Serena Seepersad

**** *. ******** *****, ********, NY 11706

Mobile: 516-***-****

Email: ***************@*****.***

Objective: Skilled and dedicated proficient Medical Biller with over 20 years of experience. Highly motivated and goal oriented. Self-starter who displays energy, enthusiasm, and perseverance in accomplishing assignments. Team player, able to function independently and within a productive group. Proficient at prioritizing, managing, and multi-tasking assignments with utmost efficiency to meet optimum quality outcomes. Experience: Eurofins (NTD Lab)

Melville, NY

2007- Present Accounts Management Rep / Medical Billing Specialist II

Posting payments from checks received from insurance companies to patient accounts

Posting detailed explanations of employees benefits

Resolving complicated insurance claims

Entering patient requisitions details in to system(s)

Updating multiple accounts with detailed insurance information received from patients

Receiving, detailing and completing high volume call center queries Quest Diagnostics

Syosset, NY

2003 – 2007 Billing Coordinator

Submitting claims in a timely fashion to NY State Medicare, Medicaid, and commercial insurance companies for payment to Quest.

Research missing information & complete forms for billing purposes.

Trailers, scanning, calling doctor’s offices to obtain missing information for claims. 1998 – 2003 Customer Service Representative

Answer customer inquires and issues

Research and resolve customer complaints

Providing accounts with STAT results

Train new hire

Education: Molly College

2007 Certified in Medical Terminology & Anatomy and Physiology Certified in ICD9 Coding

Certified in CPT Coding

Franklin Career Institute

2005 Certified Phlebotomist

Professional Strengths:

Effective, resourceful employee

Very dependable and responsible

Excellent interpersonal skills

Well organized

Ability to learn quickly and independently

Highly motivated

Works well in both individual and group projects

Created and maintain the patient’s medical record and summary of the treatment that is given to them, as well as payment details.

Knowledge in Waystar and Frontrunner

Strong knowledge with claims procedures, collections techniques and customer query resolution. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances

References and additional information will be furnished upon request.

Contact this candidate