Customer Service Mail Clerk

OMAR C. SOLIVAN

Brooklyn, NY ***** 646-***-**** ****.*.*******@*****.***

SUMMARY

Experienced restaurant and hospitality manager with strong leadership and motivational skills and a record of integrity and accountability. Possesses extensive office, project, and document management experience. Highly skilled at conflict and complaint resolution with mutually positive outcomes and the delivery of superior customer service. Comfortable in a fast-paced environment with an eye for reducing expenditures and maximizing profitability.

Budget and deadline management

Cash handling and deposit procedures

Customer service and complaint resolution

Easily learns new systems

Flexibility and versatility in new environments

Leadership and team building

Merchandising, receivables, and inventory control

Opening and closing procedures

Point-of-sale systems and transactions

Records management

Scheduling and payroll

Store and team management

Task prioritization

Training and team motivation

EXPERIENCE

Motorino Pizzeria Napoletana December 2017 – Present

Store Manager, Brooklyn, NY & New York, NY

Manage daily restaurant operations for two restaurant locations (Brooklyn and Manhattan), including opening and closing procedures, employee schedules, cash management, receipt and register reconciliations, nightly deposits and end-of-day reports on revenues and expenses.

Develop and foster positive relationships with food service and external vendors to reduce costs and expedite requests.

Hire and train front and back of house staff in proper customer service techniques and health & safety standards.

Provide ongoing and real-time coaching on best practices to ensure compliance with company policies and strategies to improve the customer experience.

Proactively control operational costs by reducing variable expenditures on inventory and staff overtime to optimize profits.

Provide backup coverage and floor presence for dining staff to ensure seamless delivery of satisfactory customer experience.

BrickHouse Pizzeria January 2015 – November 2017

Delivery/Dishwasher/Porter, Brooklyn, NY

Quickly and accurately delivered large volume of customer orders to both residential and commercial buildings while maintaining high food safety standards.

Responsible for upholding the image of the restaurant by conducting routine rounds to ensure cleanliness of public spaces and performed basic maintenance tasks, as required.

B.A.D. Burger January 2013 – May 2014

Delivery/Dishwasher/Porter, Brooklyn, NY

Fried Frank, L.L.P. March 1993 – January 2009

Litigation Clerk, New York, NY

Responsible for full spectrum of case preparation from discovery through trial phase, including the onboarding of incoming cases, facilitation of document requests, and the preparation and proper coding, filing, and organization of correspondence and documentation in both paper and electronic filing systems.

Greeted and received clients and accompanied legal team to client offices.

Mail Clerk / Copy Operator, New York, NY November 1992 -March 1993

Received and sorted incoming mail and distributed items to proper departments and personnel.

Assisted in the printing and binding of legal documents and duplication of confidential materials for legal staff.

John Jay College, New York, NY Undergraduate courses in Criminology

Technical - Windows and MacOS, MS Office, and Spreadsheets

Spanish - Fluent

EDUCATION and SKILLS

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