Melanie Booker

ads57h@r.postjobfree.com

502-***-****

I am looking for a career that will allow unlimited growth and advancement opportunities within the organization. Customer Service is a means for me to utilize my relationship and partnership building skills. I am a team player that strives to work well with others or independently to achieve goals and / or objectives.

Work Experience

State-Licensed Mortgage Loan Originator Home Loans - Louisville, KY January 2021 to Present

* Originate mortgage loans.

* Work closely with industry related professionals to gather and prepare all necessary information to complete underwriting requirements.

* Take applications for clients and maintain knowledge of available loan products and guidelines.

* Follow up with Clients and build relationships.

* Respond timely to customers' needs and work to collect needed documentation to maintain a smooth and simple mortgage process.

* Maintain top notch levels of customer service for both the borrowers and the staffs' expectations.

* Communicate a thorough understanding of different loan programs and closing costs to help prospective buyers make a decision.

State-Licensed Mortgage Loan Originator Amerisave Mortgage Corporation - Louisville,

KY September 2020 to January 2021

* Originate mortgage loans.

* Work closely with industry related professionals to gather and prepare all necessary information to complete underwriting requirements.

- [ ] Take applications for clients and maintain knowledge of available loan products and guidelines.

*

* Follow up with Clients and build relationships.

* Respond timely to customers' needs and work to collect needed documentation to maintain a smooth and simple mortgage process.

* Maintain top notch levels of customer service for both the borrowers and the staffs' expectations.

Communicate a thorough understanding of different loan programs and closing costs to help prospective buyers make a decision

Business Analyst-Quality Management Anthem Blue Cross & Blue Shield August 2015

to March 2017

* Reach out to Medicaid members to educate them about their health alerts, i.e., (missed doctors' appointments, prescription refills)

* Strategically plan policy developments, create processes and determine resolutions for business problems

* Request medical records from provider's offices

* Abstract medical records and input information into the database

* Healthcare Effectiveness Data & Information Set (HEDIS) Certified

* Coordinate and conduct weekly staff meetings

Coordination of Benefits Specialist Humana Inc February 2013 to August 2015

Determine if a member has other insurance.

* Coordinate with other insurance companies to determine if Humana pays primary or secondary..

* Update the Claims Administration System (CAS) and other systems according to the information obtained from the investigation.

* Worked on Internal Audit, Electronic Correspondence Referral System (ECRS) and Marx Disabled Members Special Projects.

* Able to work independently without Supervision/worked at home for over a year

Medicare Billing and Enrollment Specialist Humana Inc - Louisville, KY

September 2011 to February 2013

• Make outbound telephone calls to the Primary Care Physicians office to verify if members' are established.

*

* Contributes to the team by updating the member's demographics and setting up protected health information alerts.

* Trained new associates and acted as Subject Matter Expert (SME) for CareGiver training. • Expert in Microsoft Word, Excel, Power Point, Outlook and Data Entry 55+ wpm. Great knowledge of Physician Finder Plus (PFP),

Provider At A Glance (PAAG), Infopac, Customer Care Portal 2 (CCP2) and Guidance Care Portal (GCP)

* Meets daily expectations and over achieves personal goals.

* Received special recognition for exceeding expectations and going above and beyond to assist our members' needs.

* Able to work independently without supervision on special projects.

* Demonstrates superior time management skills by multi-tasking systems to perform and research multiple issues pertaining to members enrollment.

Customer Care Specialist ATI Physical or TherapyT - Louisville, KY October 2009 to

September 2011

* Provided superior service to customers by assisting them with registration, email creation, DSL line testing, modem filter set-up, browser and modem troubleshooting in a call center environment. Diffused escaladed complaint calls by listening and understanding the concern of customers and provided appropriate solutions.

* Educated the customer on additional products and services that were available to them.

Displayed team player attributes by helping other departments within the organization.

Childcare Assistant Southern Preschool & Childcare - Frankfort, KY April 2009 to July 2009

* Provided before and after school care for children ages four and five.

* Assisted the certified teacher with daily learning and physical education activities.

Personnel Assistant United States Navy - Norfolk, VA December 2003 to April 2006

I served proudly for three years in the United States Navy as a personnel assistant for my Commanding Officer. I supervised fifteen other seamen and performed clerical duties such as answering a multi-line telephone system, typed documents and filing. Assisted other seamen with organizing their duty orders.

Achievements: Humana Star Award Recipient

Education

ATA College in Medical Billing and Coding

ATA College - Louisville, KY June 2018 to June 2019

Skills

* Administrative/Clerical Duties

* Medical Coding

* Business Analysis

* Loan Origination

* HEDIS

* GCP

* Loan Officer Experience

* Quality Management

* Microsoft Excel

* Microsoft Word

Military Service

Branch: Navy Service Country: United States Rank: E3 December 2003 to April 2006

Certifications and Licenses

StateLicensed Mortgage Loan Originator October 2020 to Present

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