ROBIN FESTHERSON

HCSC CLERK / ADMIN

**** * **** ***, *******, IL 60639 • 708-***-**** • ads57d@r.postjobfree.com SUMMARY

Results- driven Data Entry Clerk with database management expertise. Proven history of successful error detection and correction. Client Services professional with over 15 years of experience in the banking industry. Expertise in Power Sports Titles, Inbound customer service, Process improvement, and peer to peer training. Excellent communication and interpersonal skills. Competent ability to use computers, particularly Microsoft word. A motivated, patient, energetic hard worker. Able to interact well in a team environment. Recognized for the ability to solve customer problems in a timely manner which insures customer loyalty and repeat business for the company. EXPERIENCE

Administrator Jun 2022 - Sep 2022

St Sabina Resource Center • Chicago, IL

. Manage client accounts by following up with job work week.

. Notating accomplishments from employer, and complaints or concerns from employee

. Contacting client with feedback

. Making sure client had all tools needed to report to work

. Process payroll for clients.

Independent Contractor May 2018 - Jun 2022

Amazon • Skokie, IL

. Completed packages pick up with e ciency and accuracy, resulting in on time delivery.

. Route to route delivery following GPS guidance

Data Entry Clerk Mar 2020 - Mar 2020

Kelly Temporary Services • Melrose Park, IL

. Reviewed and updated account information in company system.

. Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

. Identi ed and corrected data entry errors to prevent duplication across the system. Delivery Driver Jan 2020 - Mar 2020

Grub Hub • Oak Park, IL

. Performed deliveries throughout Chicagoland area.

. Ran routes of up to 20 miles per day.

. Completed multiple daily routes to deliver goods such as food and beverages. Independent Contractor May 2018 - Dec 2019

Amazon • Chicago, IL

. Completed packages pick up with e ciency and accuracy, resulting in on time delivery.

. Scan packages for route location and delivered to clients.

. Route to route delivery following GPS guidance.

Process trainer Jan 2012 - Dec 2017

Capital One Financial Corporation • Rolling Meadows, IL

. Implemented training/procedure guidelines and standards for title department focuses on improving e ciency and e ectiveness of the customer service experience.

. Key member in the release of collateral to ensure organizational readiness.

. Release collateral processes per State of Illinois guidelines.

. Implement process improvement through the return mail process of collateral.

. Manage knowledge transfer material development and training for a sta of 14 trainers.

. Collaborated with Quality team and management across site to identify learned behavior errors.

. Developed and delivered process overview classroom training for new hires.

. Input data into computer to keep accurate information on Associates completed processes Title Coordinator Jan 2002 - Dec 2011

Capital One Financial Corporation • Rolling Meadow, IL

. Manage relationships between Merchants (recreational Vehicle Dealers) and the United Stated Department of Motor Vehicles to ensure Capital One is the lienholder.

. Ensured bank policies/procedures were adhered to and regulatory guidelines/code of conduct were in strict compliance

. Corresponded with Motor Vehicle agencies to ensure accuracy applications and that all information is complete

. Responded to correspondence from merchants, banks, and Credit union requesting release of Power Sport deed

. Processed insurance claims on Total Loss Units

. Processed live checks from merchants, bank, and Credit Union

. Processed various reports to release collateral and notarized various document Customer Service Representative Nov 1999 - Dec 2001 HSBC Card Services • Wood Dale, IL

. Respond to high volume of telephone inquiries within a call center environment

. Used a professional and friendly approach to educate customer on payment option (personal checks, debit cards. and money orders) to avoid fees, higher rate on accounts, pay credit down faster at an a ordable amount perform account lever research, and advise customers of products and services that may bene t them.

. Provide exemplary service by investigation problems and system glitches to deliver one-time resolutions

. Assisted consumers with account maintenance. i.e., payments, invoicing, credits, billing disputes and fraudulent activity

EDUCATION

High School Diploma Sep 1982 - Jun 1986

George Westinghouse Vocational High School • Chicago, IL Education was basic classes, GPA 3.0, ranked 50 out of a class of 350. Received high school diploma. SKILLS

Microsoft Word • Microsoft Type 25 WPM Filing and data archiving Meticulous attention to detail LANGUAGES

English

WEB & SOCIAL

linkedin.com/in/robin festherson

REFERENCES

Monique Festherson 630-***-****

Gloria Henderson 708-***-****

Debra Baker 331-***-****

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