Customer Service Front Desk
Resume:
Debbie Smith
Professional Summary
Friendly and engaging professional front desk administration with over 20 years of experience. Completing duties as developing schedules, making appointments, organization of patient files, phone calls, paperwork, and maintaining professional customer service.
Accomplishments
Provided customer service
Promotions
Work History
Seattle integrative Cancer center- Renton, WA
Patient services coordinator
9/2020-5/2021
Collect co-pays; post payments
Answering phones and supporting patients with scheduling
Emails and faxing
Developed goal orientated team leadership
Charting preparation
Dr. Benson Family practice- Tacoma, WA
Front desk Receptionist
12/17-3/2020
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Developed goal-oriented team leadership
Completed required documentation for patient’s appointments by insurance companies to meet deadlines.
Provided support for patients during appointment setting
Answering phones and supporting patients with scheduling. ************@*****.***
Burien, WA 98168
Skills
Customer Service
Goal Setting
Clinical Documentation
MS Office
Team management
Process improvement
Supervision
First Aid/CPR
Providing community referrals
Problem resolution
Organization
Relationship development
Team building
Communications
Customer service
Education
06/84- High School Diploma- Ventura
High school
Certifications
First Aid/CPR Certified
EMR certification- Epic and centricity
Typing-75-80 WPM
10 key touch training
Business Management Certificate
References:
Collect co-pays; post payments
Chart preparation
Balance Batch at the end of day
Olympic Medical Center- Port Angeles,WA
Front Office Lead
2/10-8/2017
Check patients in/out
Scheduling for 8 doctors
Filing
Scanning
Collect co-pays
Charting
Life Care center- Federal Way, WA
Assistant Manager Business Office
4/01-1/2010
Payroll
Accounts Payable
Residence trust accounts
New hire paperwork
New hire orientation
Balance all accounts and post at the end of each day
Monthly accounts
New residence intake
Taylor Bernardi-253-***-****
Tara Mckenzie- 206-***-****
Denise Sampson- 805-***-****
.
Contact this candidate