Typing, customer service, customer care, organization
Resume:
Alisha Jernigan
Title clerk
Virginia Beach, VA *3456
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Pod Leader
Priority Title and Escrow, LLC - Virginia Beach, VA December 2019 to September 2022
• Worked daily on proofreading and quality control on the files to be sure correct information was going out to the client
• Worked remote since March and since then have been promoted to a leadership role
• Promoted to be in charge of the local setup team, which at one time was 7 other team members
• Was in charge of handling problems when they arose in the team
• Was in charge of helping to handle client problems or get them to someone who could help them if I was unable to
• Stayed overtime to be sure that all work for the day was completed
• Worked with managers and team members to address problems and fine-tune processes to make the job smoother
• Worked with hundreds of clients per day, in a fast-paced environment
• Assisted customers via phone, fielding questions and getting them to who they need to talk to
• Was in charge of doing quality control on hundreds of files a day
• Had to follow-up on most files to be sure they had what they needed for the next step
• Worked under strict deadlines with heavy pressure
• Helped on reception including fielding calls, assisting customers to rooms, and informing the sales staff of their customers' arrivals
• Worked to prepare checks for mailing out or being picked up
• Worked with confidential client information
Bank Teller
Atlantic Union Bank - Virginia Beach, VA
September 2017 to December 2019
• Helped with audits to make sure branch was in compliance with regulations
• Balanced vault daily
• Was responsible for ordering money to keep day-to-day operations smooth
• Worked in a high-paced environment
• Was in charge of keeping watch over product mix percentage
• Honed my expertise in handling several types of customers in many different situations, some stressful
• Had to, on more than a few occasions, get in touch with other departments to try to find solutions to problems
• Was obligated to make sales and branch goals monthly
• Maintained and entered data into spreadsheets for branch targets and goals
• Used a fax machine, copier, and scanner effectively and in a timely manner
• Communicated with team members to provide the best care to the customer
• Answered phones and directed calls
• Balanced the ATM daily by adding cash and making sure it stayed in compliance with company policy
• Dealt daily with problems such as fraud, credit card issues, travel notes, etc.
• Was instructed on and used Horizon daily for transactions
• Went through two different mergers and three different names and navigated the changes with flexibility
English Teacher
Nakazawa Juku, Toyohashi, Aichi Prefecture - JP
September 2013 to July 2017
• Prepared materials in advance of lesson
• Greeted and addressed any problems with the students or parents
• Created curriculum for Kindergarten and Elementary level
• Proofread and edited other teachers' lesson plans
• Provided a warm but professional atmosphere in and out of the classroom
• Organized and updated information periodically on current and new students
• Scanned important documents and organized them so they may be easily accessed later
• Communicated in Japanese effectively
• Communicated between teachers, students, and schools to give the best lessons possible
• Maintained spreadsheets every summer and winter break for management
• Multitasked daily, juggling between preparing the next lesson, planning for future lessons, and creating long-term goals
• Was responsible solely for solving problems as they arose with little to no support
• Had to be flexible as my scheduled schools could change everyday
• Learned how to be proficient in Microsoft Office Software, as it was all imperative to teaching Waitress
TGI Fridays - Greenbelt, MD
September 2011 to June 2013
• Checked with customers to ensure they are enjoying their meals and take action to correct any problems
• Collected payments from customers
• Entered patrons' food orders into computers for transmittal to kitchen staff
• Prepared checks that itemize and total meal costs and sales taxes
• Served food or beverages to patrons, and prepare or serve specialty dishes at tables as required
• Presented menus to patrons and answer questions about menu items, making recommendations upon request
• Cleaned tables or counters after patrons have finished dining
• Rolled silverware, set up food stations and dining areas to prepare for next shift or large parties
• Informed customers of daily specials
• Explained how various menu items are prepared, describing ingredients and cooking methods
• Removed dishes and glasses from tables and counters, take them to the kitchen for cleaning
• Performed cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, checking and cleaning bathrooms
• Provided guests with information about local areas, including giving directions Administrative Assistant
University of Maryland - Greenbelt, MD
September 2009 to May 2010
• Maintained and update filing, inventory, mailing, and database systems using a computer and manually
• Opened, sorted, and routed incoming mail
• Computed, recorded, and proofread data, records, and reports
• Counted and organized materials
Education
Certification in Medical Billing and Coding
Ashworth College - Virginia Beach, VA
June 2019 to October 2019
BA in English in English
University of Maryland, College Park - College Park, MD May 2013
Skills
• Microsoft Office (10+ years)
• Medical Billing And Coding (Less than 1 year)
• Customer Service (10+ years)
• Medical Billing
• Medical Coding
• Medical Insurance
• CPT Coding (Less than 1 year)
• ICD-10 (Less than 1 year)
• ICD-9
• Data Collection
• Medical Records
• Microsoft Outlook
• Japanese
• Proofreading (10+ years)
• Transcription
• SharePoint
• Document management
• Records management
• Information management
• Horizon Software (2 years)
Languages
• Japanese - Intermediate
Certifications and Licenses
CBCS
December 2019 to December 2021
Certified billing and coding specialist
Certification ID# Y6P5C2N8
Additional Information
• Proficient in Japanese
• Typing speed wpm 98
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