Alisha Jernigan

Title clerk

Virginia Beach, VA *3456

ads56f@r.postjobfree.com

+1-757-***-****

Authorized to work in the US for any employer

Work Experience

Pod Leader

Priority Title and Escrow, LLC - Virginia Beach, VA December 2019 to September 2022

• Worked daily on proofreading and quality control on the files to be sure correct information was going out to the client

• Worked remote since March and since then have been promoted to a leadership role

• Promoted to be in charge of the local setup team, which at one time was 7 other team members

• Was in charge of handling problems when they arose in the team

• Was in charge of helping to handle client problems or get them to someone who could help them if I was unable to

• Stayed overtime to be sure that all work for the day was completed

• Worked with managers and team members to address problems and fine-tune processes to make the job smoother

• Worked with hundreds of clients per day, in a fast-paced environment

• Assisted customers via phone, fielding questions and getting them to who they need to talk to

• Was in charge of doing quality control on hundreds of files a day

• Had to follow-up on most files to be sure they had what they needed for the next step

• Worked under strict deadlines with heavy pressure

• Helped on reception including fielding calls, assisting customers to rooms, and informing the sales staff of their customers' arrivals

• Worked to prepare checks for mailing out or being picked up

• Worked with confidential client information

Bank Teller

Atlantic Union Bank - Virginia Beach, VA

September 2017 to December 2019

• Helped with audits to make sure branch was in compliance with regulations

• Balanced vault daily

• Was responsible for ordering money to keep day-to-day operations smooth

• Worked in a high-paced environment

• Was in charge of keeping watch over product mix percentage

• Honed my expertise in handling several types of customers in many different situations, some stressful

• Had to, on more than a few occasions, get in touch with other departments to try to find solutions to problems

• Was obligated to make sales and branch goals monthly

• Maintained and entered data into spreadsheets for branch targets and goals

• Used a fax machine, copier, and scanner effectively and in a timely manner

• Communicated with team members to provide the best care to the customer

• Answered phones and directed calls

• Balanced the ATM daily by adding cash and making sure it stayed in compliance with company policy

• Dealt daily with problems such as fraud, credit card issues, travel notes, etc.

• Was instructed on and used Horizon daily for transactions

• Went through two different mergers and three different names and navigated the changes with flexibility

English Teacher

Nakazawa Juku, Toyohashi, Aichi Prefecture - JP

September 2013 to July 2017

• Prepared materials in advance of lesson

• Greeted and addressed any problems with the students or parents

• Created curriculum for Kindergarten and Elementary level

• Proofread and edited other teachers' lesson plans

• Provided a warm but professional atmosphere in and out of the classroom

• Organized and updated information periodically on current and new students

• Scanned important documents and organized them so they may be easily accessed later

• Communicated in Japanese effectively

• Communicated between teachers, students, and schools to give the best lessons possible

• Maintained spreadsheets every summer and winter break for management

• Multitasked daily, juggling between preparing the next lesson, planning for future lessons, and creating long-term goals

• Was responsible solely for solving problems as they arose with little to no support

• Had to be flexible as my scheduled schools could change everyday

• Learned how to be proficient in Microsoft Office Software, as it was all imperative to teaching Waitress

TGI Fridays - Greenbelt, MD

September 2011 to June 2013

• Checked with customers to ensure they are enjoying their meals and take action to correct any problems

• Collected payments from customers

• Entered patrons' food orders into computers for transmittal to kitchen staff

• Prepared checks that itemize and total meal costs and sales taxes

• Served food or beverages to patrons, and prepare or serve specialty dishes at tables as required

• Presented menus to patrons and answer questions about menu items, making recommendations upon request

• Cleaned tables or counters after patrons have finished dining

• Rolled silverware, set up food stations and dining areas to prepare for next shift or large parties

• Informed customers of daily specials

• Explained how various menu items are prepared, describing ingredients and cooking methods

• Removed dishes and glasses from tables and counters, take them to the kitchen for cleaning

• Performed cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, checking and cleaning bathrooms

• Provided guests with information about local areas, including giving directions Administrative Assistant

University of Maryland - Greenbelt, MD

September 2009 to May 2010

• Maintained and update filing, inventory, mailing, and database systems using a computer and manually

• Opened, sorted, and routed incoming mail

• Computed, recorded, and proofread data, records, and reports

• Counted and organized materials

Education

Certification in Medical Billing and Coding

Ashworth College - Virginia Beach, VA

June 2019 to October 2019

BA in English in English

University of Maryland, College Park - College Park, MD May 2013

Skills

• Microsoft Office (10+ years)

• Medical Billing And Coding (Less than 1 year)

• Customer Service (10+ years)

• Medical Billing

• Medical Coding

• Medical Insurance

• CPT Coding (Less than 1 year)

• ICD-10 (Less than 1 year)

• ICD-9

• Data Collection

• Medical Records

• Microsoft Outlook

• Japanese

• Proofreading (10+ years)

• Transcription

• SharePoint

• Document management

• Records management

• Information management

• Horizon Software (2 years)

Languages

• Japanese - Intermediate

Certifications and Licenses

CBCS

December 2019 to December 2021

Certified billing and coding specialist

Certification ID# Y6P5C2N8

Additional Information

• Proficient in Japanese

• Typing speed wpm 98

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